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Three night stay, the front desk staff was friendly and accommodating, my room was very noisy, i got very little sleep, for my entire stay, i could hear the guests in the room above mine walking around periodically throughout the night, for my entire three...More
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 2 days ago
Thanks for the feedback. We are glad to read you liked our front desk service and our location. However, we are sorry for the noise and the cleanliness issue you experienced during your stay. Your review will be taken as a tool to ensure that...More
I stayed here with my son as I was dropping him off at college. The woman at the front desk could not possibly have been more professional and courteous, and the room was great. Clean, well-equipped, comfortable, and it even smelled nice in there! 10/10...More
Thank Anne C
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 4 weeks ago
Anne, thank you for the wonderful review of Extended Stay America. We are delighted to read you loved our courteous front desk service and your well-appointed room. Thanks again for being our guest, and we look forward to your next visit.
Another ESA location just like any other, ok room for the price, I was there for 3 days due to work in the area at a local retailer. The tub did filled up half way and slowly went away every time I showered. Plenty of...More
1 Thank Felix E L
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 5 weeks ago
Felix, thank you for staying at our hotel. We are glad you had a pleasant time here and that you liked our convenient location. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to...More
Made reservations at this hotel in September of 2017 for a family vacation in August of 2018. Called every other month to check on my reservations to insure that they were good. I was reassured that everything was set & great. I even called weekly...More
1 Thank willy212
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 15 August 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We...More
Stayed here many times...always clean and friendly staff. Hotel is close to lots of restaurants and only about 25mins to the beach. Also, close to two malls and to the local airport. Quite neighborhood.More
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 25 July 2018
Thanks for including Extended Stay America in your travel plans. We are thrilled to know our location was perfect for your trip and that our service and facilities were to your satisfaction. It was so good to have you here, and we look forward to...More
We've been staying in the I-10 & N. Davis Hwy (aka Hwy 291) area of Pensacola at least twice a year since 2012. My personal take on the area is the area South of I-10, where the Extended Stay is located is a safe area with... More
We've been staying in the I-10 & N. Davis Hwy (aka Hwy 291) area of Pensacola at least twice a year since 2012. My personal take on the area is the area South of I-10, where the Extended Stay is located is a safe area with many businesses and restaurants within walking distance. We also found the location to be fairly quiet And, yes, they have three floors of rooms, so I'm sure you can ask for an upper floor away from elevators and vending machines for the most quiet possible.