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Pensacola Grand Hotel

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423 Reviews from our TripAdvisor Community

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Showing 418: English reviews
Atlanta, Georgia
Reviewed 2 September 2015

The hotel is built on an old train station, it really is a great landmark to see. The local is a 10 minute drive from the coast but you are still close to bars and restaurants. We were on the 12th floor. Great views. The rooms were fine, pretty standard room. Did find the decor a little outdated and old....

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Helpful?
Thank Rue14
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for staying and for the review. We do strive to exceed all of our guests expectations. I am sorry to read that we didn't do so for your stay. it is not the normal and we sincerely ask you to please come back and give us another stay. We thank you in advance.

Galesburg, Illinois
Reviewed 31 August 2015

This is a hotel built partially over an old depot. The way they incorporated the new with the old was beautiful! Our room was on the 12th floor, which overlooked the bay and the coliseum; the view was great. Our room was comfortable and clean. The only problem was with the toilet clogging. The restaurant on site was o.k. A...

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Helpful?
Thank Sherry D
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you. I agree. We really do have amazing employees. This is clearly what sets us apart from so many hotels. Not only do we have a beautiful hotel but employees that genuinely care. We also have the BEST guests, just like you. Please do come back soon.

Marietta, Georgia
Reviewed 30 August 2015

Stayed in the Crowne Plaza while in Pensacola on business. The lobby area is a converted train station, and works well. Much of the old architecture and charm remains. The rooms in the tower are all newer, of course, and comfortable. Rooms on the ends of the tower will hear more of the train (freights still travel the adjacent tracks)...

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Helpful?
Thank Jim-n_Memphis
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you. Yes, downtown Pensacola is changing so fast. We are located in the amazing historic district. We hope that you come back soon and experience all that Pensacola and our hotel has to offer.

Atlanta, Georgia
Reviewed 29 August 2015

Wow, short two day stay and left thoroughly satisfied with this jewel. Wife requested a corner room on a high floor. Suggest you ask for 802 or close. Lots of windows and light. Room was clean and spacious and had many views of bridge, downtown, pool and from of hotel/bay. The staff was friendly with excellent service. The restaurant had...

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Helpful?
Thank BonesTraveling
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

What a great review. We are so grateful for your stay and for taking the time to let everyone know how nice our property really is.

Kansas City
Reviewed 21 August 2015

The hotel-in-a-renovated-train-station can be a tired idea (except in St. Louis), but this Crowne Plaza really works. Even though furniture in the room isn't the latest latest, I found it to be very comfortable and workable. Except no HDMI port on the TV? Really? Good restaurant, great bar, nice fitness center--I was pleasantly surprised all around.

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Helpful?
Thank lesuerg
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for giving us the opportunity to exceed your expectations. We hope to get that opportunity again one day soon. Until then....safe travels...

Atlanta, Georgia
Reviewed 19 August 2015

This is a fantastic location for easy access to the historic city of Pensacola. It is an easy walk to the waterfront and Pensacola Port. Just walk south to Main Street and if you travel west you will see the beginnings of Pensacola. If you walk about 2 miles west you will come upon the best seafood restaurant in Florida....

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Helpful?
Thank John G
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for your stay and your wonderful review. We certainly hope to see you again soon.

Crestview, Florida
Reviewed 15 August 2015

Had a very good stay at the Crowne Plaza Hotel in Pensacola. The parking was free, the staff was very friendly, the room was comfortable, and the restaurant experience was good. There were also a few shops within the property, and the bar was open till midnight. The hotel is within walking distance to the Pensacola Bay Center. I believe...

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Helpful?
Thank Patricia A
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the kind words and for the fantastic review. We certainly hope to see you again soon.

The Villages, Florida
Reviewed 14 August 2015

Beautiful old hotel that is charming and a step back in time however............do not plan on getting a good nights sleep when you stay. I had read the reviews--it is an old train station--- so I asked for a room on the 11th floor to try and deter the train noise, but every morning at 5 AM the whistles blow...

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Helpful?
Thank kcarbfaith
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for staying and your review. We honestly try so very hard to exceed any and all expectations with all of our guests. I am genuinely sorry to read that we did not accomplish that during your stay. We hope you come back and give us another try.

Reviewed 13 August 2015

Breakfast was tasty and so much better than any other hotel I had the last two years! Service at reception was helpful, friendly and went extra miles on hospitality! Rooms neat and classic, loved the Art Deco all over this beautiful old train station! Best situated with access to airport, city center and naval base. This is the place to...

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Helpful?
Thank Maria M
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for your wonderful and honest review. We too believe we have something very special at our hotel and in the Historic Train Depot. We now ask you to come back soon and relax in our beautiful club called CAVU and receive some real Southern Hospitality.

Atlanta, GA
Reviewed 12 August 2015 via mobile

We paid $500 to stay in one of the Presidential Suites and was very disappointed at the quality of this room! There was no bottled water awaiting us, no wet bar, no turn down service! NOTHING! We paid for a quality room and it was money wasted! Don't go!

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Helpful?
Thank cctenney
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We are sorry to hear that you didn't enjoy our suites. This is certainly anything but the normal as we have waiting lists often for these beautiful two-story suites on top of our hotel. The views from the highest point in Pensacola are something to behold as our the huge bathrooms with the Jacuzzi tubs. We wish you safe travels...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: ₹ 7,915 - ₹ 13,147 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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Questions & Answers

Here's what travellers have asked, with answers from Pensacola Grand Hotel staff and other travellers.
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Questions? Get answers from Pensacola Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on the end and at top, the walls are really thin, you can hear through them!”
 of 5 bubbles Angelic2u, 21 Feb 2017 | Read review
“Don't stay here it s depressing & filthy & badly needs renovation & a good cleaning”
 of 5 bubbles maryjeanf125, 28 Dec 2016 | Read review
“Higher rooms have less train noise. Rooms on the end have less city light.”
 of 5 bubbles GSJemison, 17 Nov 2016 | Read review
“The higher your room the better.”
 of 5 bubbles AvaO_12, 5 Nov 2016 | Read review
“Ask for a corner room.”
 of 5 bubbles RetiredPilot69wife, 20 Oct 2016 | Read review
5 of 5