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All reviewscinnamon rollsfront deskthe breakfast areacorry stationrecommend staying herea nice place to stayperfect staynaval air museumbiscuits and gravythe entire staffbeds were very comfortableblue angelshot tubenjoyed our stayyogurtcomplimentary breakfaststaff was very friendly
Some friends of ours stayed here for one night and had their car broken into. The thief busted out the window and stole just about everything. The hotel is nice but in a bad section of town. This is far from the first time this...More
Response from hiexpresspensacola, Front Desk Staff at Holiday Inn Express Hotel & Suites - Pensacola West-Navy BaseResponded 17 October 2017
We truly do appreciate you for taking the time to review katiescarlett67. While we do regret that such an incident occurred, the potential for crime exists no matter what level of security is present. This fact is true for all hotels, stores, businesses and even...More
Great clean hotel convenient to NAS Pensacola. Hotel was full of Irma evacuees. Staff went over and above to accomadate all of the guests. Hotel does not normally allow pets but waived rule for the hurricane. Provided pet treats and clean up bags. Everyone was...More
Response from hiexpresspensacola, Front Desk Staff at Holiday Inn Express Hotel & Suites - Pensacola West-Navy BaseResponded 14 September 2017
Thank you for your wonderful review chuck1208! We were so happy to provide a welcome retreat from the storm and we are glad that you enjoyed your stay with us. We hope to see you again in Pensacola under better circumstances!
The room was very clean, it smelled a little musky or mildew believe it's due to the old carpet not 100% sure if that's where the smell is coming from but I must say they are in the middle of replacing all the carpet in...More
Overall the hotel had an average appearance on the outside and an above average lobby. The staff was pleasant and helpful. I found the room to be musty and the air conditioner appeared to have mold in the venting. I do not understand why hotels...More
Response from hiexpresspensacola, Front Desk Staff at Holiday Inn Express Hotel & Suites - Pensacola West-Navy BaseResponded 27 August 2017
Thank you for your review Boston_Bobby_2012! We appreciate your comments and we will definitely look into correcting these issues in the future. I am glad that you found our staff helpful and pleasant, we always try to do our best for our wonderful guests. We...More
Picked it based on the reviews. The service is good. The building needs some maintenance. Just several things you notice. We slept well though. Quiet. Comfortable. I'd stay again, but not at the price I paid.More
Response from hiexpresspensacola, Front Desk Staff at Holiday Inn Express Hotel & Suites - Pensacola West-Navy BaseResponded 25 August 2017
Thank you for your great review Mikeleemon! We are so glad that you enjoyed your stay with us. We are in the process of updating our property so that our guests may have a better experience. We hope that you will choose to stay with...More