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The Colony Hotel

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Traveller (85)
Pool & Beach (15)
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Overview
  • Excellent67%
  • Very good15%
  • Average8%
  • Poor5%
  • Terrible5%
Travellers talk about
“royal room”(37 reviews)
“polo lounge”(35 reviews)
“motown night”(14 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (541)
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523 results
Traveller rating
344
76
43
31
29
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344
76
43
31
29
Show reviews that mention
All reviewsroyal roompolo loungemotown nightworth avenuecarleton varneypalm beach stylebell staffcharming hotelbeautiful poolrecent stayhome away from homelocation is greatrooms are smallshort walk to the beachimpeccable servicepool area isoff season
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81 - 85 of 523 reviews
Reviewed 2 November 2017

Good value, good location, lovely experience. Don't hesitate to choose this hotel. Beautiful pool, lovely ala carte breakfast. We really enjoyed our stay and were surprised how fresh the hotel is after all these years.More

Review collected in partnership with this hotel
1  Thank Jonathan A
Response from Lloyd V, General Manager at The Colony HotelResponded 6 November 2017

Good afternoon, Thank you for staying with us and giving us such a glowing review. Our top priority behind the hospitality we provide to our guests is preserving The Colony as a treasured icon in the community. Hopefully your travels will bring you to us...More

Reviewed 1 November 2017

I stayed at the flashy Colony Hotel two years ago, since which I understand it has had a change of owners. Perfectly located in the heart of West Palm Beach, it is, as before, a very nice hotel indeed, albeit with rather quirkish decor. The...More

1  Thank Chingachgook2
Response from Lloyd V, General Manager at The Colony HotelResponded 6 November 2017

Good afternoon, Thank you very much for staying with us and taking the time to let us know about your experience. I am sorry that we fell short with the transportation and we have used your experience to reinforce our standards. I hope that you...More

Reviewed 27 October 2017

More staff required at the pool. Service not well coordinated in the dining room. Elevator did not alwasy function. friendly staff. Welcome excellent. Fridge, tea and coffee facilites in the room missing.More

Review collected in partnership with this hotel
1  Thank wolfr404
Response from Lloyd V, General Manager at The Colony HotelResponded 28 October 2017

Good afternoon, Thank you for taking the time to let us know about your experience. I apologize that we did not meet your expectations or our standards by the pool. From your comments we have taken another look at our processes and training and I...More

Reviewed 26 October 2017

small details are missing ...sheets were so worn as to have holes in them...yard people are using blowers with accompanying noise at breakfast, otherwise good location and staff is helpful and cooperative ....More

Review collected in partnership with this hotel
Thank Thomas G
Response from Lloyd V, General Manager at The Colony HotelResponded 27 October 2017

Good morning, Thank you once again for taking the time to give us your feedback and the time you gave me over the phone. From your comments we were able to pause and readdress our inspection process in housekeeping and ensure that all sheets are...More

Reviewed 26 October 2017

The Colony is our go to hotel in Palm Beach. From the moment you arrive and are greeted with champagne you are treated like a celebrity! 5 star service from arrival through checkout. From the lobby to the guest rooms this hotel is Palm Beach...More

Review collected in partnership with this hotel
Thank D918QMkimberlyc
Response from Lloyd V, General Manager at The Colony HotelResponded 27 October 2017

Good afternoon, We are thankful that we are your go to hotel when you come to Palm Beach. Comments like yours are the best advertisement that we could ask for and we are glad that we were able to serve you. Hopefully you come back...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Business Centre with Internet Access
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$ 184 - US$ 473 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Palm Beach
#5 Family Hotel in Palm Beach
#7 Romantic Hotel in Palm Beach
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 184 - US$ 473 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Palm Beach
#5 Family Hotel in Palm Beach
#7 Romantic Hotel in Palm Beach
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (85)
Pool & Beach (15)
Room & Suite (13)
Dining (9)
Family and Play Areas (4)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
emhjsh
6 March 2018|
AnswerShow all 3 answers
Response from Don L | Reviewed this property |
no
1
Vote
NickM723
3 October 2017|
AnswerShow all 3 answers
Response from Marta W | Property representative |
We do have some rooms with Tubs. If not too much trouble, please contact us and give us your details. We will make sure that you have a room with a tub when you arrive.
1
Vote
Gerry863
21 April 2017|
AnswerShow all 4 answers
Response from Marta W | Property representative |
Hello Gerry, parking a The Colony is valet only. There is no charge during the off season (May - September).
0
Votes
Room Tips
"The junior suite we stayed in had two bathrooms and plenty of space- nice layout."
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"all rooms are nice and quiet"
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"go for the suites"
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"The 2 room suite we stayed in was extra large and sunny."
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