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We are staying at this resort in the north tower right now. Check in was smooth. The one bedroom we are staying in is woefully inadequate. The only closet is filled with cleaning supplies. There is no place to put a suitcase after you unpack...More
2 Thank Michael R
Response from Diamond R, Manager at The Cove on Ormond BeachResponded 1 April 2015
It is with deep regret and sadness to read that your current stay here at The Cove on Ormond Beach does not meet your expectations. We always strive to deliver exceptional hospitality and offer quality accommodations to each guest, owner, or member that stays with...More
I am so glad that we chose to stay at this hotel. I am always a little nervous when it isn't a "name brand" hotel chain, but this was perfect for the type of hotel/room we were looking for. My husband and I stayed in...More
When we decided to stay here at The Cove, we read other reviews. We feel that the room we are staying is nice. The kitchen is a bit snug, but we were able to cook meals and enjoy the time we spent indoors. The kitchen...More
Planned vacation for 9 months thru Diamond resorts. Have 28 yrs invested in this timeshare and nearly begged for oceanfront view for 1st time with grandchildren. Absolutely nothing turned out well!! Concierge promised refreshments at VIP check-in - no one in room, no refreshments, no...More
5 Thank LWhite8
Response from Diamond R, Manager at The Cove on Ormond BeachResponded 28 March 2015
Thank you for your comments regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered while attempting to visit our VIP services. As always, we want to ensure each and every guest's experience is fulfilled with wonderful memories. Unfortunately, we did...More
The hotel is in a pretty good location and is accurately represented as a 3 star resort. The resort is right on the beach and the zero entry pool with small lazy river is nice (max depth of 3 feet). Most of the guests were...More
2 Thank david m
Response from Diamond R, Manager at The Cove on Ormond BeachResponded 27 March 2015
Thank you for the feedback regarding your recent stay at the Cove on Ormond Beach.
The overall success of us providing the best of customer service is important to us and we take every opportunity to coach and help guide our team when we have...More