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I stayed in the hotel for one week, Friday to Friday. The location and the rooms are great, however the service is really bad. The room was service only once; I had to request clean towels, soap and toilet paper at the front desk, which...More
1 Thank TNSLPPTSO
Response from Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd.Responded 19 January 2015
I appreciate you bringing your experience to our attention. I am glad that you liked our rooms and our location; however, I sincerely apologize that the overall service didn't meet your expectations. In response to your feedback, I am reviewing our customer service standards with...More
The room were ok clean towels are not as white as expected and very stiff, We left and when we came back someone went inside our room even though the do not disturb sign was on the door. Breakfast food are so so. The only...More
1 Thank lee4112014
Response from Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd.Responded 8 January 2015
Lee - Your review was recently brought to our attention, and we would like to take a moment to personally respond. We are disappointed to hear that your towels and our grab-and-go breakfast did not meet your expectations. We strive to offer a variety of...More
I booked a deluxe room and was hoping for 2 separate rooms, but its just a 1/2 wall between the bedroom area and the living room area. I'm going to refer to it as a single room. The room was clean and very spacious. We...More
Response from Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd.Responded 14 January 2015
I want to thank you for taking the time to post a review of your stay. It's great to read that your room was clean and spacious, and that you appreciated your recliner. However, I do apologize that the trash room occasionally produced an odor....More
This hotel has very friendly and efficient staff. The location is close to Universal Studios with good access to major roadways. There are plenty of places to eat nearby and a Publix grocery store not far away if you prefer to cook for yourself. We...More
Response from Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd.Responded 23 December 2014
Thank you for posting such a positive and graceful review of your recent stay. It's great to have repeat customers like you who continue enjoying our hotel amenities and location . I am also proud of our team for providing the friendly service our guests...More
I will definitely stay at this hotel again when I come back to Orlando!
The check in service was grea, she explained everything to me and answered my unasked questions, room was clean and comfortable, grab and go breakfast was great, and check out was...More
Thank Vanessa A
Response from Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd.Responded 22 December 2014
It is so rewarding to read that you had a pleasant stay that exceeded your expectations of our hotel. Thank you for your comments. I am glad to read that you were pleased with with our service as well as our amenities. Thank you again...More
US$ 79 - US$ 125 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Central Florida >
Also Known As
Extended Stay America Orlando-Universal Studios Hotel Orlando ,
We recently stayed there and do not recall a safe in the room. However, there are other items not in the room but if you ask for them they will give them to you, for example dishware, irons and hair dryers. So, it may be... More
We recently stayed there and do not recall a safe in the room. However, there are other items not in the room but if you ask for them they will give them to you, for example dishware, irons and hair dryers. So, it may be they have safes but you need to ask for one.