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Walt Disney World Swan and Dolphin

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5,061 Reviews from our TripAdvisor Community

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There are newer reviews for Walt Disney World Swan and Dolphin
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Showing 4,618: English reviews
Garner, North Carolina, United States
Reviewed 2 September 2014

The Swan & Dolphin are Sheraton/Westin hotels at Disney World. The rooms are spacious (We had 4 adults & 1 child in a standard room). Boat or bus transportation is provided to the Disney parks. Even though the Swan & Dolphin are not "officially" Disney Resorts, guests do get to enjoy the "Extra Magic Hours" in the parks. There are...

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Helpful?
Thank Karen N
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you very much for your recent stay with us and taking the time to share your feedback. Our location within Walt Disney World makes it effortless for our guests to transport themselves to all of the theme parks. We are happy to hear that you took advantage of the Extra Magic Hours benefit and were able to enjoy the...

Reviewed 1 September 2014

My family had gone to Orlando for the holiday weekend to spend time with our children and some friends. Everything was fine and as expected until our last day and check out process. I had two young children and my wife with me. We called down to the front desk for help with checkout and waited on hold for fifteen...

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Helpful?
2Thank Pete b
WDWSDExecutiveOffice, General Manager at Walt Disney World Swan and Dolphin, responded to this review

We're sorry to hear about the poor ending to your trip. Our Executive Office has contacted you via email to further discuss your stay. We look forward to connecting with you soon.

Reviewed 1 September 2014 via mobile

Lillian Lipiz was one of the most helpful, professional and kind person I have dealt with at ANY resort! She listened and fix all the concerns I had with a smile on her face . She was a pleasure to work with!! We are at the swan and my daughter is having a birthday and competing in USDC . Lilly...

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Helpful?
Thank Jimodrap
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review

What a truly spectacular review. We are thrilled to hear that Lilly provided you with such outstanding customer service. We take pride in our Cast Members that make our guest stays effortless and who go above and beyond for all of our guests. On behalf of the Walt Disney World Swan and Dolphin, we wish your daughter a very Happy...

New York, NY
Reviewed 1 September 2014

We stayed at the Dolphin hotel for 5 nights with our 3 children in one of their standard rooms. Overall, things were average. We had a hard time with the check in because they offered to upgrade our room to a "better view" room. The front desk told us that we would have to wait only an hour but 2...

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Thank VeryFrequentTraveler
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review

We are disheartened you did not have a more enjoyable stay. Please accept our sincerest apologies, what you have described is certainly not our standard and we would like the opportunity to take proper corrective action and enhance your experience. Please contact us at ReviewManager@swandolphin.com and include your complete reservation details and a copy of this review so that we...

London, United Kingdom
Reviewed 1 September 2014

We have stayed at this Hotel since 1996, and each time we go the service is just beyond special. You are staying on the Disney complex but not a Disney Hotel, you can walk to Epcot and also to the Hollywood Studios if you so care to. You also have the Boardwalk which has wonderful restaurants as well as entertainment...

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Helpful?
Thank Rita H
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review

First and foremost, we greatly appreciate your loyalty to our resort. We are so pleased to hear that our Cast Members have provided exceptional customer service during each of your stays. Our close location to Epcot and Hollywood Studios is a great feature for all guests staying with us. Thank you again for your kind words and we hope to...

Bicester, United Kingdom
Reviewed 1 September 2014

Lovely hotel but nothing is the price it is advertised at, daily service charge & various add-ons put £354 on to our bill when we checked out. The food at the hotel was expensive too, but the whole of Disney is so probably no surprise. Get yourself down to the local Walmart for supplies, drinks, beer, snacks & it saves...

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Helpful?
Thank Bicesterian
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you for sharing your valued opinion with us. We are happy to hear that overall you enjoyed our property and location of our hotel. With regard to the Resort Service Package, we understand how unsettling it can be to see an unexpected charge. This is why we ensure all third party businesses display this information and that we also...

Gainesville, Florida
Reviewed 1 September 2014

The hotel is in need of an update. Parking is a nightmare and we had to use the valet service to even find a spot to park at the hotel, but the valet's are quick. The rest of the hotel staff is friendly, and while the hotel is conveniently located on Disney property, you don't receive nor can you use...

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1Thank Lauren S
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review

Lauren, thank you for taking the time review your stay. We are pleased to share that we are about to embark on a beautiful refresh of all of our guest rooms. There will be multiple enhancements made to our guest rooms and we know our guests will be pleased with our magical transformation. With regard to the Magic Bands, it...

Tamworth
Reviewed 1 September 2014

I Love this place. Its located only 10min walk or 15min Free frendship ride to Epcot (use of the back entrance is a lot less crowded) The rooms are very homely, Staff will help you with anything they can and the food is out of this world!!! have food of all tasts from up line stake house down to a...

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Thank adrian s
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you so much for your kind review. We are so happy that you enjoyed your stay! You are correct, our iconic resort is quite large, offering plenty of spaces to relax and enjoy, as well as convenient transportation options both around Walt Disney World property and the greater Orlando area. We hope to welcome you back soon!

Reviewed 1 September 2014 via mobile

I made a last minute decision to stay in Orlando. I found the Walt Disney Dolphine at a fair price. The room was wonderful, the service was fantastic. I had a wonderful! I deffinatly plan on going back! !

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Thank Madison R
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review

Madison thanks so much for spending a quick getaway here. We are pleased to hear that the time here was well enjoyed! We hope to have you back for another wonderful experience!

New Hampshire
Reviewed 31 August 2014

The location is good and the front desk staff was very friendly. However, the rooms and the common areas are pretty shabby. The pool was dirty, and there was a significant amount of debris (straw wrappers, cheetos, etc) in the hallways. There is also a mandatory "resort fee" that doesn't buy you much.Overall, this place really needs to be updated...

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2Thank nhfamily500
WDWSDExecutiveOffice, Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you very much for your recent stay with us and taking the time to share your feedback. We are pleased to hear that our Cast Members at the Front Desk provided exceptional service during your stay. Please accept our apologies for the disappointments you encountered at our pool and also within the hallways of our property. What you have...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Walt Disney World Swan and Dolphin Resort is located in the center of Walt Disney World. Epcot and Disney's Hollywood Studios are just a boat ride or short walk away, with Magic Kingdom and Disney's Animal Kingdom Park nearby. Our hotel has free area transportation. We offer a unique blend of Disney benefits and Starwood amenities. ... more   less 

Additional Information about Walt Disney World Swan and Dolphin

Address: 1500 Epcot Resorts Boulevard, Orlando, FL 32830-8428
Region: United States > Florida > Central Florida > Orlando > Lake Buena Vista
Price Range: ₹ 15,451 - ₹ 29,134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Walt Disney World Swan and Dolphin 4*
Number of rooms: 2267
Reservation Options:
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Also Known As:
Walt Disney World Swan And Dolphin Hotel Orlando
Walt Disney Orlando
Walt Disney Hotel Orlando
Swan Resort Disney
Disney World Swan Resort
Walt Disney World Swan Resort
Hotel Style:
#27 Spa Hotel in Orlando
#40 Top resorts Hotel in Orlando
#49 Luxury Hotel in Orlando
#117 Business Hotel in Orlando
#118 Romantic Hotel in Orlando
#142 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Walt Disney World Swan and Dolphin staff and other travellers.
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Questions? Get answers from Walt Disney World Swan and Dolphin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother asking for a good room. You won't get what they tell you anyway.”
 of 5 bubbles Jclark97, 22 Mar 2017 | Read review
“ask about room upgrades. They seem to be reasonably priced.”
 of 5 bubbles sdbeachlvr81, 21 Mar 2017 | Read review
“Request a high floor, preferably in the "central" section. You'll enjoy the view, the quiet, and the expedited elevator service.”
 of 5 bubbles prefer_2_remain_anon, 20 Mar 2017 | Read review
“Rooms with balconies are better; try to get a Epcot view to see fireworks.”
 of 5 bubbles dapphil, 17 Mar 2017 | Read review
“Request a room with views of the Epcot fireworks. If you can't just walk to Boardwalk and enjoy.”
 of 5 bubbles 674jeanf, 14 Mar 2017 | Read review
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