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Best Western Plus Universal Inn

Booking.comUS$ 104*
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#108 of 337 Hotels in Orlando
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Best Western Plus Universal Inn
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1,148 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western Plus Universal Inn
See the most recent reviews
Showing 788: English reviews
Reviewed 6 January 2016

First of all, I wanted to give you a 5, but things happened and I could not. Check in was great. She was a peach and I am sorry I do not have your name with me. We were sent to our room and it smelled, we were immediately moved to a neighboring room. Better. The room was superb. However,...

4Thank M T
Milwaukee, Wisconsin
Reviewed 27 December 2015

Nice for a brief visit. Bathroom /tub area could be updated. Staff was nice ad helpful. Very convenient to Universal. Use the shuttle if you need a quick ride after a long day. Be sure to sign up for it.

1Thank imoutofhere63
Monroe, United States
Reviewed 22 December 2015

Over all the stay was great. We only had one problem with the shower in one of the rooms when I reported it they fixed it right away. The breakfast was more then I expected with fresh eggs & pancakes, hot sausage and bacon. make your own waffles, juices, coffee, serial, toast. More like a real breakfast. My wife and...

Review collected in partnership with Best Western
Thank Robert K
Calgary, AB
Reviewed 21 December 2015

We stayed here for 3 nights, and I couldn't have had a better experience! I have stayed in many hotels, and this is one of my favorites! The front desk staff were beyond amazing and accommodating to our needs. The breakfast every morning was really good, and varied everyday, which is nice when staying multiple nights. The location is about...

1Thank TEEZ_R_US
Lawrence, Kansas
Reviewed 21 December 2015

The room was very clean and a decent quality. We walked to Universal Studios every day (about a 15-20 minute walk) so that was nice to save on parking. The free breakfast was adequate, though not great. When they say "french toast" what they really mean is soggy microwaved frozen french toast sticks. However, free is free and it was...

1Thank Ann E
Jacksonville, Florida
Reviewed 21 December 2015

Rude manager (name: Karla), threw us out at 8 pm because we complained that our room had not been clean for 2 days. We had booked the hotel for 3 nights, after 1st night we left room from 11am to 3pm, came back to a dirty room. After 2nd night, left room at 11am, came back at 8pm to a...

4Thank Mary S
samjayswal, General Manager at Best Western Plus Universal Inn, responded to this review

Dear Guest; Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize to you personally for the matter; however you had a DO NOT DISTURB SIGN on your door during your stay and we simply just honored your request. You requested room service upon your return...

Reviewed 19 December 2015

We found that this hotel was perfect for our two day stay. They have a lovely man in the foyer who can advise you on the nest ticket combos amd we bought our passes there and saved money as well as not having to wait in a queue at Universal. They have a free shuttle that goes at 8am and...

2Thank CHE08
Reviewed 17 December 2015 via mobile

Best breakfast you can have away from home. Clean room's clean pool,and nothing came up missing when we were out enjoying Orlando and kissimee. If you have time stop in and visit old town. Try to make it there on a Friday or Saturday, there's a classic car show. Worth making the trip if that's what your into.

Thank Robert C
Reviewed 13 December 2015

We stayed here for 2 nights the week prior to Thanksgiving. This hotel was a great value for the money. Staff was friendly and the breakfast was a nice perk. We even had our TV connection break at around 10:30PM and the Manager found us a replacement ASAP. Thank You....

Thank Matj2000
Reviewed 10 December 2015

The hotel has an odor and several of the front desk staff are rude. As well as the guy who appeared to own the hotel upon us checking out. There were workers doing work on the front door (during check out time go figure) and the man talking to them was unpleasant.

Review collected in partnership with Best Western
Thank Rhonda M
samjayswal, General Manager at Best Western Plus Universal Inn, responded to this review

Dear Rhonda: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. The hotel lobby floor was under renovations during your stay and I am happy to share with you that it has been completed. The maintenance crew worked really hard...

439 photos of this hotel

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Room/Suite (43)
Bathroom (17)
Dining (24)
Hotel & Grounds (9)
Pool/Beach Area (2)
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Amenities (47)
Deluxe Room (59)
King Room (53)
Pool (26)
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The Hotel (63)

Management photos: Courtesy of the property manager

All Management Photos (1)
Hotel & Grounds (1)
04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Shuttle Bus Service
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge

Additional Information about Best Western Plus Universal Inn

Address: 5618 Vineland Road, Orlando, FL 32819-7827 (Formerly BEST WESTERN PLUS Universal Inn)
Region: United States > Florida > Central Florida > Orlando > Florida Center
Price Range: ₹ 5,624 - ₹ 9,761 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Universal Inn 2.5*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Best Western, Booking.com, Hotels.com, Travelocity, Priceline, Expedia, Hotwire, Cancelon, Cheap Tickets, getaroom.com, HotelsClick, HotelQuickly and TripOnline SA so you can book your Best Western Plus Universal Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Universal Hotel Orlando
Best Western Universal Hotel
Best Western Orlando
Orlando Best Western
Hotel Style:
#18 Best Value Hotel in Orlando
#91 Romantic Hotel in Orlando
#102 Family Hotel in Orlando
#103 Business Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Universal Inn staff and other travellers.
63 questions
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10 days ago

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Questions? Get answers from Best Western Plus Universal Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't be afraid to let the desk make suggestions.”
TheTwig, 16 May 2017 | Read review
“We had a third floor room with two beds overlooking front parking lot and it was fine.”
MNLit, 13 May 2017 | Read review
“We were on the top floor and it was quiet.”
tracir190, 1 May 2017 | Read review
“Asked for a first floor.”
Sully350, 5 Apr 2017 | Read review
“First floor 112 was a quiet room.”
T2948FGtonyc, 31 Mar 2017 | Read review
5 of 5
US$ 104* /night
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CancelonUS$ 127
BestWestern.comUS$ 104
PricelineUS$ 104
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Prices are for 1 room, 2 adults
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