Positives: Check in was fast and easy, the front desk staff were friendly and quick. She refunded us for the parking fee for one room without us asking because we only had one car. Our room was in building 6 which was in the middle of the resort and private. As busy as the resort was, we never heard any noise at night. There is a little store inside which has everything you may need and fairly priced. Location is perfect for walking to Icon park and all major restaurants. The water park is separate from the main pool and hot tub for resort guests. Negatives: We had two rooms for 7 days, our rooms were never cleaned. The hotel cleaners would drop off towels on our bathroom sink in ONE room and not the other. One room didn’t even have comforters and when requested they still did not bring any. I personally went to the front desk and requested to have both rooms cleaned after 4 days and my toddler having an accident. Our rooms still went untouched. The next day my family in the other room had an incident and needed all new bedding, when requested they just dropped off bedding on the desk and didn’t touch anything else. For 7 days we weren’t given additional toilet paper unless chased down at 4am. To make customers pay a resort fee and then ignore the cleanliness of their rooms is a tad disappointing. Half of the water park closes very early, if you have plans other than staying at the resort all day you will more than likely miss the timeframe. I don’t normally leave reviews especially bad ones, I tried reaching out to the resort personally but my email went unanswered. Overall we had a great family vacation but we didn’t spend a lot of our time at the resort. …
My husband and i stayed here for the weekend with our grandsons. We picked this location for the waterpark, we thought they would enjoy it, which they did. The hotel is located right on International Drive. Which was great, we were able to walk to restaurants and stores. The only negative thing i would have to say about the hotel is i was very surprised that there was no elevator. We stayed on the 2nd floor and had to drag all of our luggage up the stairs, my husband has a bad knee. Other than that we had a great stay.
Where to begin. Stayed for three nights. It’s actually a motel. Pictures didn’t state that. Battery in door lock broken so couldn’t get in. Room faces shady parking lot. Big light shining in room at night. Big gap on bottom of door. Lots of room for bugs and mice to get in. Blinds don’t work so always dark which is not a bad thing so people walking by can’t see in. Bed feels like it’s going to break every time you move. Bathroom dark and dated. Something out of the Bates Motel. No daily maid service. Very shady part of town. Part of Waterpark shut down daily. Wasn’t cheap. $140/night. Oh and to top it off toilet keeps clogging. DO NOT STAY HERE!!!
Coco key is good place for people without high standards. All the ingredients to have a great stay as a kid are here. Kids love the waterpark, slides, breakfast, and Rodolfo who greets them everyday if leaving or coming to the hotel. The staff was friendly and helpfull! As an adult you will see some cheap ways of renovating (lots of silicone sealant) poor plumming (leaking tap, crooked toilet) and reparations. It’s outdated but its clean. To get to the goal of Coco key, being the best place on idrive. The place needs more focus on the quality of renovating and reparations. Otherwise they will stay favorite in the budget target group that just want to have fun and have a clean room. As feedback to Coco key i would say : renovate with more care (add tape when painting for sharp lines, it looks better), reparation should be done without you seeing its been done. Keep Rodolfo he is great! Also the girl with glasses in the breakfast restaurant that is always smiling. And last but not least make more use of the mascotte. We didnt see him open the pool everyday like said. The kids would liked it a lot! Thanks for the great service during our stay and we see you next time!…
Great we will definitely stay again in the future. Great location, everything was within walking distance. Well it was a great stay except for all the fees,, 10 self park, 15 valet park, 37.50 for resort fee. I have been to bigger places and never had to pay a resort fee. Probably more like water fee for the mini water park.
Room was big, nice and clean. Bed comfortable, perfect location. Staff friendly and helpful, laundry facilities good and clean. Bathroom was clean, fridge and microwave included. Water park excellent
Excellent in every way, couldn't fault them, from rheminute we arrived we're treated like royalty. Really wish we had stayed longer. Kids loved it so super child friendly and had a great cafe and pool bar also staff were amazing. If ever in Florida again this is where we will stay for sure.
My son's wrist band snapped and when he requested a new one he was told very rudely that he would be paying for a new one if it happened again Constantly asking for towels in our rooms every day. No signs in the room to ask for the towels to be changed and rubbish removed, No hot water in our rooms for 2 days ... phoned reception they just said it was being fixed wasn't offered a room move. Taken money from our bank account without permission , hotel did refund but not the point. No apology from the hotel via our travel agent Worst hotel i have stayed in
Cockroaches in the bathroom every night i had to throw out my bags I couldn’t risk bring roaches in to my house I go there every year the kids love it but I think this will be our last visit there hope they get the problem fix for other tourist
As a family from England this was my 2nd visit here. Last visit was 10 years ago. Staff are all lovely friendly and helpful. If there was a problem they would do everything in their power to solve it. Waterpark good for younger kids and a good arcade. Cleaning bedrooms wasn't done everyday and they didn't like handing out toilet rolls but if you ask at reception that was soon rectified. Good take out menu as well but didn't dine in restaurant this time. Had a noisy neighbours one night at 2pm in morning but security quickly sorted that after a phonecall to the desk. Strong smell of dope some days in corridors and lifts but all in all a good stay.