We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Stayed here for two nights on a recent visit to Orlando. We chose this hotel because of the property, access to both the JW and Ritz facilities, and also the shuttle service provided to the parks. The shuttle service was not as advertised but I'll...More
2 Thank beachtravelerrrr
Response from Amelia P, Rooms Division Administrative Assistant at JW Marriott Orlando, Grande LakesResponded 9 July 2015
Good Afternoon and thank you for posting your review. I would like to take the time to apologize on what appears to have been a disappointing experience during your recent stay. Please know your comments are valued and have been shared with the appropriate team....More
The hotel and room were lovely and clean. The property is beautiful and the Lazy River was spectacular for all ages!!!. The mattresses were extremely comfortable!!. They have free shuttles to Disney and Downtown Orlando, etc...
The reason for rating the resort at 4* and...More
I recently stayed at the JW Marriott Grande Lakes for a work trip. It is not close to anything convenient, and even trying to find a place nearby to eat was a hike. The hotel itself was nice and the pool alone should get a...More
Response from Amelia P, Rooms Division Administrative Assistant at JW Marriott Orlando, Grande LakesResponded 8 July 2015
Thank you for your review. I deeply regret that we did not meet your expectations during your last stay at our resort. We take all feedback very seriously, as it is only through the lens of our customer are we able to critique and further...More
Front Desk personnel was lovely & outstanding. Upgraded us to a pool view room upon my daughter expressing that she had just graduated college. The resort is beautiful and luxurious. Will definitely return to fully enjoy the reciprocity with the Ritz Carlton. Only complaint is...More
We picked this hotel at the last minute, arrived late evening no problem, checked in fine, next morning we enjoyed the pool area food and drinks, lots of good service. The installations offer a very comfortable setting. Our room was very nicely decorated, spotless and...More