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Westgate Lakes Resort & Spa

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Westgate Lakes Resort & Spa
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5,220 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Lakes Resort & Spa
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Showing 3,867: English reviews
Cincinnati, Ohio
Reviewed 23 June 2014 via mobile

We stayed in a one bedroom unit in February. This unit was rather small. It had a kitchenette with a fridge, microwave, 2 burner cook top and no oven. The kitchenette and living room are all in one room. This unit has limited space to hang clothes. There is an all-in-one washer/dryer which holds small loads of laundry. It took...

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Helpful?
Thank Chris C
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for taking the moment to evaluate the Westgate Lakes Resort and Spa. We take pleasure in providing an array of on-site amenities and activities for our guest to enjoy! It's pleasing to know that our staff was able to resolve any issues you may have had in a timely manner. We apologize if for any reason the unit...

Reviewed 23 June 2014 via mobile

Where do I begin. The room smells and is very outdated. Mirrors all over the room like something from a bad 70 ' s porn movie. Our room was the second bedroom of a two bedroom suite that is attached to the main suit by a common door and hallway. Sort of a bizarre set up. We are next to...

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Helpful?
2Thank Ed M
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you very much for letting us know about your experience. Our resort does have quiet hours from 10p-6a daily. If there are any units available our front desk staff will be more than happy to move you. We are a timeshare business that offers tour presentations in return for your time. There is a $20 fee to secure your...

Chesapeake, Virginia
Reviewed 23 June 2014

After driving over 8+ hours, we stepped up to the "VIP" check-in and were handed our room keys fairly quickly. A well-dressed man stepped out of a back office, and I was told he would be showing us to our room. Not! We were quickly hurried over and handed over to a lady behind a desk in the back corner...

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Helpful?
7Thank travel_one2014
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your feedback. We appreciate saying that your check-in process was fast and that our units are clean. We are sorry to hear that you did not enjoy your stay with us. We appreciate your comments on the unit needing updating. We are actually in the process of renovating all of our units, so that will not be...

St. Petersburg, Florida
Reviewed 21 June 2014

We have stayed at Westgate Lakes Resort and Spa several times. We have not been disappointed on any of our visits. The rooms are large, the amenities are so varied you almost wouldn't miss the parks. It is very relaxing. We have stayed at many hotels, and timeshare at other places. This, by far, remains at our top for service....

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Helpful?
Thank Carol F
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing your thoughts and taking the time to write a review about our resort! We are beyond thrilled when our guests have a fantastic experience here with us at the Westgate Lakes Resort and Spa! We strive to provide exceptional accommodations and a variety of onsite amenities, while being conveniently located to local attractions. Nothing pleases us...

Birmingham
Reviewed 21 June 2014

My usual overnight stay whilst on business. Given the current season, there were delays in every aspect of my journey from immigration to check in (understandably). Staff and security at the hotel were extremely pleasant. The room itself was very spacious and clean, albeit outdated. There was a nice balcony attached to the room with nice views. The bathroom was...

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Helpful?
Thank AMALIK
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for taking a moment to evaluate the Westgate Lakes Resort and Spa, where our objective is to provide all guests with superior service and accommodations. It pleases us to hear we were able to deliver a comfortable place to stay adjacent to your venue, and that our staff demonstrated the level of service our guests deserve. We hope...

Jacksonville, Florida, United States
Reviewed 20 June 2014

The minute we walked into the resort we were greeted and shown where to go. My wife and I felt very comfortable in the room and the space we had was surprising. I would recommend this hotel over the same priced Disney resorts as the service and stay was far exceeding than the Disney resorts.

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Helpful?
Thank johnnybg195
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for your input. Our company goal is to always surpass expectations and to make memorable vacation moments. We are so happy to hear that our staff was hospitable upon your arrival. As well as learning about how superb your vacation time was with us. We hope to see you back here soon! Ariel

Salt Lake City, Utah
Reviewed 20 June 2014

Great property with everything one can ask for while away from home. Numerous activities for children and adults, the rooms are extremely clean and well kept. Great access to parks and restaurants, I highly recommend to family's and business travelers alike.

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Helpful?
Thank Rusty T
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for writing this review. We would love for you to think of Westgate Lakes Resort and Spa as your home away from home. Our team of staff provides fun filled activities for all ages to experience. We appreciate your kind recommendation in regards to our property. Please come back to visit soon! Ariel

Barrow, Alaska
Reviewed 19 June 2014

I surprised my husband with a 2 night stay in their suite for our anniversary. The room was set up nice but the covers and counters seem a little outdated. The service when checking in was great. Even though the front desk agent thought I was crazy because I asked to put the room deposit on my credit card so...

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1Thank thunter1282010
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We’re so happy to hear you enjoyed your Anniversary with us! It is great to hear our staff was able to provide you with a smooth check-in process. Allow us to apologize that you had issues with ants and the A/C. Please know our maintenance staff does run through a regularly pest control schedule and the issues you encountered are...

Colorado Springs, Colorado
Reviewed 19 June 2014

We had a nice stay at the resort. Rooms were nice and spacious. Pools were fun and relaxing. Nice to have the free shuttle service to the local attractions, but the times were not convenient for us, so we drove and paid for parking. When driving through the resort, watch for the security/maintenance crew in their golf carts, they did...

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Helpful?
1Thank Gary S
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing your experience. We are beyond thrilled you enjoyed your overall stay. It is great to hear you found our rooms spacious and nice. As you mentioned, we provide complimentary shuttle service to attractions such as Disney, Sea World, and Universal. Allow us to apologize if you had issues with the golf carts around the property. We...

Georgia
Reviewed 18 June 2014 via mobile

Our stay here was nice. We enjoyed the amenities. The bicycling, paddle boats, and swimming pools. We took advantage of the fishing areas although they were limited by a few natural barriers. The biggest downfall was the staff, the crowds and the time share presentation. The staff was nice, but at least 80% of the staff were first language Spanish...

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Helpful?
1Thank TayKayTravelee
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing your experience. It is great to hear you enjoyed our rooms and convenient location. We apologize if you encountered a language barrier with one of our staff members. We certainly have staff members whose first language are English and will be more than happy to assist you. Please know we take all guest’s suggestion into consideration...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Region: United States > Florida > Central Florida > Orlando
Price Range: ₹ 8,034 - ₹ 15,863 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Hotel Style:
#31 Spa Hotel in Orlando
#45 Top resorts Hotel in Orlando
#52 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Lakes Resort & Spa staff and other travellers.
253 questions
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Questions? Get answers from Westgate Lakes Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay in building 7 or 9 facing the pool or near the two new towers that their building at the back of the compound.”
 of 5 bubbles spantalon, 19 Jan 2017 | Read review
“If technology is important to you and your family, consider your options.”
 of 5 bubbles reymoore21, 17 Jan 2017 | Read review
“Ask for a high floor and lake view.”
 of 5 bubbles beegee57, 14 Jan 2017 | Read review
“my top floor in complex 2200 was relatively quiet - room itself was very undesirable.”
  • outdated furnishings
  • notice the awful table and chairs, mirror wall above bed
 of 5 bubbles MktgChick, 11 Jan 2017 | Read review
“stay away!”
 of 5 bubbles , 9 Jan 2017 | Read review
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