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I stayed at the Westgate Lakes Resort with most of my extended family in July of 2018. Entering the lobby for check-in, we found a crowded, almost casino-like atmosphere with many, many people gathered around a time share sales area, opposite the expansive check-in desks....More
Worst experience ever including customer service. Word of advice do not get yourselves into a timeshare, you might think you are saving, think again. Do your research before buying at westgate lakes and spa. They are not honest and charge you an arm and a...More
We stayed here in June. It was poorly maintained, with lightbulbs sitting on the bed, a bathtub that had not been cleaned, some sort of food sticking to the dresser. Also, you heard traffic from both freeways all night. I would not stay here again.
Stayed for a long weekend in an easily accessible part of Orlando. Staff welcomed us and offered us preferred rooms. Secluded room helped us forget about neighbors. Text messaging for questions & room service was a plus! Pool, Bar, Restaurant, Bus Shuttle, Cafe, Vending, Store,...More
Response from WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & SpaResponded 2 days ago
We appreciate your comments and are glad you enjoyed Westgate Lakes Resort & Spa and all the available amenities it has to offer. We are honored to have had the chance to serve you, and we hope to see you again soon.
We were so excited to stay here for a family trip to Orlando! It began with a very chaotic registration with limited parking and little instruction as to where to go.The check in person was not friendly but we were allowed to check in early...More
Response from WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & SpaResponded 3 days ago
Thank you for your feedback. Allow us to apologize for the wait you had at check in. I have shared your comments with our Rooms Director as this is not the standard of our Resort. Our goal is to provide you with an experience that...More