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Westgate Lakes Resort & Spa

Traveller (2445)
Room & Suite (1027)
Pool & Beach (200)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
The beautiful lakefront Westgate Lakes Resort & Spa lies near world-class theme parks (complimentary shuttle service is available). Onsite amenities include seven outdoor heated pools and hot tubs, lakeside marina, Drafts Sports Bar & Grill and world-class Serenity Spa by Westgate. Enjoy your favorite cocktail at one of three poolside bars. Choose from a variety of accommodations ranging from studios to spacious four-bedroom villas.
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Property amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Paid Wifi
Paid Internet
Wheelchair Access
Tennis Court
Children Activities (Kid / Family Friendly)
Room Service
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Business Centre with Internet Access
Bar/Lounge
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Hot Tub
Conference Facilities
Non-Smoking Hotel
Heated pool
Outdoor pool
Breakfast Available
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Room features
Kitchenette
Suites
Non-Smoking Rooms
Family Rooms
Air Conditioning
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
Lake View
Safe
HOTEL CLASS
Reviews & more
6,238Reviews
3,039Photos
371Q+A
100Room tips
Traveller rating
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  • 887
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  • 967
Time of year
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Show reviews that mention
Came to Orlando for my birthday. The room was nicely decorated, and very clean. The resort is large, so there were a lot of people. There were some noise issues, but again the resort is large and there were a lot of people. At least twice there was a smell of sewage in the r
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Response from WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa
Responded yesterday
Rosetta, We are delighted you had a great birthday celebration with us at Westgate Lakes & Spa. It thrills us to hear that appreciated our resort amenities, our friendly and professional staff, and the many activities for your enjoyment throughout the property. We are honored to have had the opportunity to serve you and look forward to your future visits! -Nicole
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Awesome guy. Very professional, and his customer service is outstanding. Jay gave me awesome advice about Westgate Resorts. Definitely would go to Westgate Lakes and Spa again amazing resort. Also went out of the way and opened the door for my sister .
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Response from WestgateGuestRels, Public Relations Manager at Westgate Lakes Resort & Spa
Responded yesterday
Thank you for the feedback on your time at Westgate Lakes Resort & Spa. We are thrilled to learned that our staff member Jay provided you with an outstanding customer service experience. Hearing reviews like yours highlights the commitment of our staff to serve every customer with passion and reaffirms that we are indeed living up to our mission statement. We are honored to have hosted your vacation and look forward to many more in the future. -Nicole
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The villas are spacious and have everything you need. They are a bit dated but are clean. Disappointing the bar was not open at the pool entire week we were there. Overall a good visit. A little pricey.
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Response from WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa
Responded yesterday
Thank you for taking the time to review your overall impressed of Westgate Lakes Resort & Spa. We thank you for your feedback regarding our villas. We will certainly use your comments to improve our resort for future visits. We hope to host you again soon for a truly impressive vacation experience. Regards, Kendall
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Never again we will stay in this place called resort. The noise from the other room was a lot, we couldn’t rest after a long driving. They change our room then a barking dog that I believe was unattended next room. Let me give you a list: the glass sliding doors didn’t lock, the
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Response from WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa
Responded yesterday
Iris, We appreciate you taking the time to share your feedback with us. Please allow us to apologize for the several issues you experienced during your stay with us. The situation you had is certainly well outside the norm for our resort as we never aim to welcome aim to welcome our guests to an unpleasant environment. We hope that noise and maintenance concerns were voiced to our staff during your stay so that we could take the proper measures to more comfortably accommodate you and resolve these issues. While we understand that you may not be inclined to visit us again in the future, we do hope to have the opportunity to restore your confidence in Westgate and create and exceptional stay for you. Regards, Lamar
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The restaurant and shop are nice to have, and they have shuttles to Disney and Universal. But the rooms are pretty old and in bad shape. Specially the bathroom. Would not call this a 4 star hotel as it is advertised. DO NOT pay full price for this. I got this from priceline at 6
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Response from WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa
Responded yesterday
Dear Guest, We truly regret to hear that your experience at our resort fell well below your expectations. We apologize for any issues you may have had with your room accommodations and hope that our staff was notified so that we may better accommodate you. Please know that we are in the process of renovating many of our units and facilities in an effort to ensure the highest level of quality and value for our guests. We hope the we have another opportunity to welcome you back to our property so that we may provide a more satisfying stay for you. Regards, Lamar
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Patio area, faces parking lot.
Professional photo exclusively commissioned by TripAdvisorWestgate Lakes Resort & Spa
The Studio Villa at the Westgate Lakes Resort & Spa
Professional photo exclusively commissioned by TripAdvisorWestgate Lakes Resort & Spa
The 2 Bedrooom Villa at the Westgate Lakes Resort & Spa
Professional photo exclusively commissioned by TripAdvisorWestgate Lakes Resort & Spa
The 2 Bedrooom Villa at the Westgate Lakes Resort & Spa
Professional photo exclusively commissioned by TripAdvisorWestgate Lakes Resort & Spa
The 2 Bedrooom Villa at the Westgate Lakes Resort & Spa
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I have a 4 bedroom booked for February. I am getting concerned with the reviews that some of the rooms need renovation. The reason I booked is because the pictures look nice. How do I make sure I get what I saw in the pictures?
Hi Valerie! We are so excited to see you in February. We are currently working on upgrading many of our features and units. You are more than welcome to reach out to us directly and request a newly renovated unit; please note that this will be subject to availability at the time of your check-in.
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I have an upcoming reservation, but after reading some of the negative reviews, I’m a bit concerned. I expect good customer service even though I am NOT at all interested in a timeshare or any of the timeshare presentations or tours. AFTER making my reservation, I was informed of a $170 dog fee!! This is something outside of my budget and I need to cancel if I’m going to be charged that kind of fee. I am not opposed to a refundable deposit, but not this kind of a steep cleaning fee. I have stayed at many airbnb’s and recieved great reviews and comments about how clean I left the homes. I’ve contacted the resort and explained that my dog is a therapy dog (as well as my personal ESP), I’ve been told that the pet fee will be waived. But, after reading some of the reviews, I am concered and afraid they may not hold to the agreement of waiving the pet fee once I arrive. My dog who will be traveling with me is cleaner than most people, I take additional precautions to make sure I leave no trace of a dog having stayed - he wears PJ’s indoors so as not to leave any dog hair, as well as a belly band to assure absolutely no accidents. He is well trained and allowed into all areas of a hospital where we work - even ICU, so I can assure he will be no problem. Just wondering if I need to be at all concerened about rude customer service when I decline time share presentations, or being charged a pet fee upon arrival even though I’ve been told it will be waived. If I have any issues with the above when I arrive, is there a management person who I can contact.
Hi there! Thank you for reaching out to us. Please keep in mind that our timeshare presentations are not mandatory, unless stated otherwise on your vacation package. Per our pet policy: “Service animals are permitted at all resort locations whether they have a designated pet room or not. This policy does not apply to service animals. A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. Owners and Guests with service animals are not charged any of the above fees. Emotional support animals are not service animals and are subject to the terms of the pet policy.” Please do not hesitate to contact us directly with any other questions or concerns you may have. We look forward to your visit!
0 votes
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When will the new water park be finished?
Hi there! We do not have an opening date just yet, but be sure to stay tuned to our website for any updates.
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Does the Orlando Westgate lakes resort have 2 bed room lock out units? ( 1 bed rm deluxe with the 1 bedroom studio lock out) I know the Westgate town center does.
Hi there! This property does offer two-bedroom lock-off units.
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Can anyone tell an example of theme park bus schedules? All I’ve seen is “scheduled transportation”, but I’m looking for more detailed. Like how many times per day. This is going to make the decision whether we stay here or not. I’ve seen 3 times a day, 5 times a day....
Hi Lauren! Please be advised that our shuttle schedules do get updated on a monthly basis. We currently offer three different times for Walt Disney World and Universal Studios, and one time for Sea World.
0 votes
Previous
"Ask for a newer building of the resort."
"not sure because I am not returning to this property"
"Building number 80 is far from the lobby."
"60 building Lake view is good and very quiet- but a hike to main bldg."
"Ask for a high floor"
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PRICE RANGE
US$ 78 - US$ 278 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westgate lake resort spawestgate resort orlandowestgate lakes floridawestgate lakes resort & spawestgate lakes hotel orlandowestgate lake resort orlandowestgate hotel orlandowestgate lakes orlando
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
2000
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