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Grand Hotel Orlando

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Grand Hotel Orlando
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155 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hotel Orlando
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Showing 100: English reviews
Orlando, Florida
Reviewed 2 October 2016

Mold in bathroom. Big mold stain in bathroom ceiling with black stains going down the wall, lock on hotel door broke. The elevators are ancient. Poor staff and customer service. Internet does not work in room. This is a hole in the wall hotel.This hotel needs some serious upgrading. I would not recommend this hotel.

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Helpful?
Thank dissatified16
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest Thank you for your feedback it is very important to us. I am sorry to hear about your experience, I am very disappointed that you were unable to notify me about any of these issues during your stay with us. We strive for excellent service and I am very sorry that we did not meet your expectations....

London, United Kingdom
Reviewed 30 September 2016

Location is great and the staff are very friendly... Rooms are clean and bedding was very comfortable! Pool very inviting Parking was plenty! breakfast was great Beautiful Lobby very guest friendly hotel

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Helpful?
Thank oryx z
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest I am extremely happy to hear about your experience during your stay with us. Thank you for staying with us and we hope to see you soon again!!! Please do not hesitate to contact us on your next trip to Orlando FL, and I will be more than happy to better assist you with your booking reservation....

Fort Lauderdale, Florida
Reviewed 28 September 2016 via mobile

Great location and very friendly staff Great value for the price Rooms felt a bit moist and could use an upgrade from air condition window unit But clean and lobby is new and cool and breakfast is ok . Price is amazing so if you on a budget I highly recommend it

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Helpful?
Thank Everey
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest Thank you so much for your feedback, it is very important to us. I am very happy to hear about your experience during your stay with us. We hope to see you soon again! Thank you for staying with us. With warmest regards, Stephanie Samot Grand Hotel Orlando Front Office Manager 407-313-9999

Reviewed 28 September 2016 via mobile

The staff was really friendly and room was clean except the coffee pot. Pool was really nice and clean! Breakfast was good just limited on choices but it is free. Great place to stay for the price. Would stay here again.

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Helpful?
Thank Khristy G
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest Thank you for staying with us, I am very happy to hear about your experience during your stay with us. We hope to see you soon again! With warmest regards, Stephanie Samot Grand Hotel Orlando Front Office Manager 407-313-9999

Reviewed 28 September 2016

Trip to halloween horror nights!!! Hotel was very affordable and also walking distance to Universal and Orlando Eye. Great service provided by Stephanie the manager. I definitely recommend this place! Looking forward to a return visit.

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Helpful?
Thank Luis S
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest Thank you for staying with us. It is a pleasure to hear about your experience during your stay with us. We hope to see you soon again!! With warmest regards, Stephanie Samot Grand Hotel Orlando Front Office Manager 407-313-9999

Reviewed 25 September 2016 via mobile

I had a good experience at this hotel. Christina, one of the employees that worked in the front desk was beyond wonderful!! She made my visit great. The room was nice but not the best. Good for the price!

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Helpful?
Thank sarah2497
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest Thank you for staying with us. We strive for excellent service and it's a pleasure to hear that your expectations were met by our front desk staff. I am extremely happy to hear about your experience during your stay with us. We hope to see you soon again! With warmest regards, Stephanie Samot GRAND HOTEL ORLANDO Front...

Reviewed 25 September 2016 via mobile

The hotel management is so poor the rooms are decent but my sheets were dingy and the phone did not work took them 2 days to fix the phone just a terrible experience all around would never recommend or come back the cleaner's where fast and did a nice job that's about it the assistant manager even lied to my...

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Helpful?
1Thank Alexis H
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Dear Valued Guest I am very sorry to hear about your hotel experience during your stay with us. We strive for excellent service and we failed. Our management team is here to exceed all guests expectations, I apologize if the situation was managed poorly. We would hope for you to give us another chance to make it right. Please do...

Sao Paulo, SP
Reviewed 22 September 2016

Hi, I need some information about the receipt of packe for guests. Do the Hotel charge the receipt of package for the guests? If this service is charged, how much cost it? Thanks in advance, Paulo Romani

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Helpful?
Thank Paulo R
GHMANAGERFOM, Front Office Manager at Grand Hotel Orlando, responded to this review

Hello Paulo Yes, you are more than welcome to send your packages to our hotel just make sure to add your name to the packages, if more than 3 there is a charge of $5.00 per any extra one. We hope to see you soon!! Regards, Stephanie Samot Front Office Manager 407-313-9999

Newcastle upon Tyne, United Kingdom
Reviewed 1 September 2016

As mentioned this hotel has had many lives,this current incarnation is trying hard .the room was old fashioned but very clean the bed was fantastic and shower good aswell as a base for the parks or works but it is what it is nothing fancy.the staff were very helpful and Yolanda at guest services was excellant but yes as mentioned...

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Helpful?
Thank david f
Management response:

Dear Valued Guest Thank for your feedback. It is very important to us. We hope to see you soon again! Thank you for staying with us. Warm regards, Stephanie Samot Grand Hotel Orlando Front Office Manager 407-313-9999

Manchester, New Hampshire
Reviewed 31 August 2016

The Grand Hotel in Orlando has apparently had many lives. It has operated as a hotel for many years in some instances associated with national chains and in some instances as an independent hospitality site. It currently is an independent hotel and is very well worth consideration for the traveler interested in good basic services and proximity to the fun...

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Helpful?
3Thank Jim R
Management response:

Dear Valued Guest I am thrilled by your comment. We strive for excellent service and our mission is to exceed our guest expectations, I am happy to hear about your experience during your stay with us. We hope to see you soon again! Thank you for staying with us. With warmest regards. Stephanie Samot Grand Hotel Orlando Front Office Manager...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff

Additional Information about Grand Hotel Orlando

Address: 7825 Universal Blvd, Orlando, FL 32819-8943 (Formerly WOW Resort)
Region: United States > Florida > Central Florida > Orlando
Price Range: ₹ 3,821 - ₹ 9,251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel Orlando 3*
Number of rooms: 334
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Also Known As:
Comfort Inn Universal Studios Area Hotel Orlando
Comfort Inn Orlando
Comfort Inn Universal Orlando
Orlando Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Orlando staff and other travellers.
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Questions? Get answers from Grand Hotel Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room away from the staircase, people running up & down late at night.”
 of 5 bubbles W8148KEcarlosm, 12 Feb 2017 | Read review
“We stayed at room 109, across from the pool. That room was very clean.”
 of 5 bubbles sjersey35, 3 Feb 2017 | Read review
“Ask for inside renovated”
 of 5 bubbles johntt2017, 1 Feb 2017 | Read review
“I was on the 4th floor (top level) and it was very quiet.”
 of 5 bubbles telkll, 23 Jan 2017 | Read review
“1st floor rooms have the advantage of parking right outside the door.”
 of 5 bubbles cin5903, 1 Jan 2017 | Read review
5 of 5