The Ritz-Carlton Orlando, Grande Lakes

The Ritz-Carlton Orlando, Grande Lakes

Traveller (320)
Pool & Beach (88)
Room & Suite (82)
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About

4.5
#38 of 374 hotels in Orlando
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Ritz-Carlton Orlando, Grande Lakes is a 500-acre nature-inspired luxury resort. Located in Orlando, Florida, our resort is near Walt Disney World, the Airport and Universal Orlando. Guests can enjoy 11 exceptional dining establishments, a well-equipped fitness center, an on-site spa, an 18-hole golf course and an outdoor pool.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Game room
Babysitting
Valet parking
Paid private parking on-site
Paid wifi
Fitness / spa changing rooms
Fitness classes
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Poolside bar
Golf course
Horseback riding
Tennis court
Water sport equipment rentals
Aerobics
Evening entertainment
Fishing
Walking tours
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Shoeshine
Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn points toward free nights.

Location

4012 Central Florida Parkway, Orlando, FL 32837-7662
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 58 out of 100
58
Orlando Intl Airport
Orlando Sanford International Airport
46.7 km
See all flights
4.5
4.5 of 5 bubbles348 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Ritz-Carlton Orlando, Grande Lakes, garners applause for its opulent amenities, including diverse dining options and exemplary poolside service, though its gym and certain services have faced some critique. While the hotel's cleanliness and maintenance are widely commended, opinions on room modernity and accessibility vary. The service is generally celebrated for its professionalism, but not without occasional reports of sluggishness. Guests relish the luxurious atmosphere, yet the value proposition is contentious, with some guests deeming the experience worth the cost and others taking issue with high-priced offerings.
Atmosphere
Luxurious
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Luxurious

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Detailed Reviews
Canadian T wrote a review Dec 2021
Toronto, Canada
4.0 of 5 bubbles
Attended a meeting at this property. First time at a Ritz-Carleton and was a little disappointed perhaps my expectations were higher than they should have been. The little details to the property are being neglected- covering on the ironing board falling off and when I asked to replace it was told there were not extra's. Every day the toiletries in my room changed brands -i had 3 different brands one day in my shower. Beds need replacing big time! The staff were excellent and all customer service oriented so they lived up to that standard. I am not a frequent Marriott customer but the higher end properties in my preferred hotel chain (Hilton) seem to pay more attention to details.
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Date of stay: November 2021
3.0 of 5 bubblesValue
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alissa Perez, Other at The Ritz-Carlton Orlando, Grande Lakes
Responded 2 Dec 2021
Dear Canadian T, Thank you for staying at The Ritz-Carlton Orlando, Grande Lakes, while you were here for your meeting and for taking the time to share about your visit to Orlando. We are pleased you enjoyed your stay overall, but we want it to be exceptional. We aspire to exceed our guests' expectations, and we apologize for any inconvenience caused. We will use your critique to improve our guest experience. Thank you once more for choosing our hotel, and we hope you will give us another opportunity to welcome you to the perfect stay you deserve. Georgia Sheffield Assistant Rooms Executive
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laurendavis wrote a review Dec 2021
Denver, Colorado
5.0 of 5 bubbles
We stayed a couple of days before Christmas and loved our stay here. The holiday decorations are absolutely gorgeous. From the giant gingerbread house to the zillions of gold ornaments everywhere, we were wowed. One evening we came back from dinner and there were even carolers in the lobby.
Lunch at Highball and harvest was wonderful. We started with the Southern Spread and could have stopped there because it was so large. Definitely the highlight of the meal.
We loved the pool area and especially appreciated the padded chairs. Also loved easy access to cold bottled water out at the pool. So many hotels have removed any access to drinking water and we really appreciated this!
We enjoyed the table tennis and table shuffleboard also.
The rooms were clean, updated and spacious. Loved all of the staff we interacted with, but especially our cleaning lady, she was so sweet and made sure we had everything we needed. Loved the turn down service with chocolates.
The only miss was after dinner drinks in the lobby bar. They weren't able to make an item from their menu and then also didn't know how to make a chocolate martini. Small misses for an otherwise fantastic stay.
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Date of stay: December 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alissa Perez, Other at The Ritz-Carlton Orlando, Grande Lakes
Responded 28 Dec 2021
Dear laurendavis, Thank you for reviewing your stay at The Ritz-Carlton Orlando, Grande Lakes. We are delighted to read you enjoyed our elegant resort and Christmas decorations, as well as dining at our on-site restaurant, HIGHBALL & HARVEST. It is also gratifying to know you had a great time at our pool area and that the outstanding service provided by our Ladies and Gentlemen exceeded your expectations. We also appreciate your kind remarks about our rejuvenating accommodations and the thoughtful games we offer, including the table tennis and table shuffleboard. We value your feedback and look forward to seeing you along with your family again on your next visit to Orlando. Georgia Sheffield Assistant Rooms Executive
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Carol S wrote a review Dec 2021
Annapolis, Maryland
5.0 of 5 bubbles
My family and I celebrated Christmas at the Ritz Carlton Grand Lakes. It could not have been any better. The resort is beautiful and huge. The rooms were huge as well. We had an amazing view. The bathroom was large. There were four adults in the room and we had so much space. We had a balcony as well. The weather was amazing even in December. The weather averaged 70-77 degrees. The employees were all very attentive and accommodating. Room service was delicious, especially the blackened fish and cheesecake. We ordered cookies and milk on Christmas Eve and put up a Christmas tree and it felt just like Christmas at home. We ate at Highball and Harvest the day after Christmas. I hosted additional family members, who stayed at a different hotel, and they were amazed at the beauty of the hotel. Valet parking was totally worth it. I loved turn down service after a busy day at the park. The hotel offers a shuttle to the parks. However, I drove myself to the parks. On the day that we were supposed to leave, my daughter begged me to stay an extra day. I went to the front counter and it took about a few seconds for them to extend my stay. We did not want to leave the resort. I only stay at Ritz Carlton hotels and this location is by far among the top Ritz Carlton hotels around the world.
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Date of stay: December 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alissa Perez, Other at The Ritz-Carlton Orlando, Grande Lakes
Responded 3 Jan 2022
Dear Carol, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are pleased you enjoyed your Christmas in our luxurious accommodations and that our Ladies and Gentlemen helped to ensure your visit was exceptional. We are also glad you loved the delicious food we serve, especially the blackened fish and cheesecake. We are grateful you hosted a family get-together at our in-house restaurant, Highball and Harvest, and that your family enjoyed their time with us. All of us, wish you all a Happy New Year and look forward to welcoming you back soon. Georgia Sheffield Assistant Rooms Executive
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tapeterlee2015 wrote a review Jun 2022
Flushing, New York
3.0 of 5 bubbles
While the Riz-Carlton Orlando has a well maintained landscape as well as professional and helpful employees; the hotel itself does not stand up to 5 star.
There were noises through the flimsy door, the walls and the ceiling.
Limited TV Chanel’s.
Saggy beds.
Housekeeping forgot to clean our room one day and only once showed up for turn down service, even after we complained.
The shower stall is small at 3’x3’ and the towels and the bathrobe (we had to ask for one) are as simple as they could get away with.
The toilet made noise every half an hour or so.
The A/C compressor made such a noise every time it came on, that we kept it off as much as we could.
There was an outlet only near one side of the bed.
There is no free WiFi, nor coffee in public area in the morning.
Additional $90 @ day for mandatory valet parking (that was sometimes too slow) and resort fee (which offers very little with lots of limitations).
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alissa Perez, Other at The Ritz-Carlton Orlando, Grande Lakes
Responded 7 Jun 2022
Hello Tapeterlee2015, Thank you for taking the time to share about your visit to Orlando. It is always a pleasure to receive praise from our guests; however, we are also grateful to learn from detailed comments like yours to improve our guest experience. We apologize for not exceeding all of your expectations, and we hope you will give us another occasion to welcome you on a future visit. Georgia Sheffield Assistant Rooms Executive
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Jon H wrote a review Apr 2022
+1
2.0 of 5 bubbles
TLDR - 1,580 rooms over 2 hotels and only 4 evening restaurants = no where to eat.

The focus was unfortunately not with the family guests staying in the hotel but the money making big ticket corporate customers. There is a huge conference centre as part of the hotel and they should be catered for there, but the delegations flood the hotel booking out 2 of the main restaurants in full (not owned by the hotel apparently so they can do as they please). So with 2 small children at 7pm we were faced with no where to eat. The bar was full. The only restaurant allowing none reservations had a 2 hour wait. Our children needed to go to bed before then. Complaining to the hotel desk team left us disappointed as they were apologetic and said we could eat off site? So we had some chips at the bar with 100's of people drinking. Not how I imagined this hotel.

Over 5 days the grounds were constantly full of events, vans, noise, etc. Lovely relaxing hammocks, but drils and tables banging around everyone. This hotel is essentially a conference centre which I was not expecting being so close to Disney.

I've never stayed at a Ritz Carlton that doesn't have enough restaurants (only 2 in the evening and next door at JW is only another 2). They even closed the pool bar in the day because they had to pull staff out of there for a corporate meal. The didn't even have enough cutlery in the other pool bar because it was again used up, so we were given plastic ones.

Also, most disappointing was in fact that the kids club was also full even though there was only 2 kids in there. Staffing seems to be a key problem too. Apparently, everything needs to be booked ahead. Which if perhaps they'd emailed to advise we could have prepared, but that never existed.

Then after all these issues we asked for late checkout (Gold Member) given we also had to wait for our room till 6pm because of guests checking out before. Guess what, a corporate booking had booked the entire hotel out and they were contracted to kick everyone out for the passover event. Yet, they still had the same rooms to book on the Marriott website.

I've never been more disappointed in a Marriott Hotel than this unorganised mess where as a guest you are made to feel in second place.
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Date of stay: April 2022
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Don't expect to eat in the hotel - book offsite or reserve weeks ahead
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alissa Perez, Other at The Ritz-Carlton Orlando, Grande Lakes
Responded 25 Apr 2022
Hello Q165TMjonh, Thank you for your loyalty to our brand and for taking the time to share your review online. We sincerely apologize for the concerns you experienced with our level of service during your recent stay with us, as well as for the inconveniences and any frustrations you experienced due to the extra guest activity throughout our hotel. Your feedback is important to us as we are continually striving to better our guest experience, so we thank you for sharing your comments. We hope you will accept our apologies, and we would welcome another opportunity to provide you with the perfect stay you deserve. Thank you again for sharing, and we wish you all the best with your travels. Georgia Sheffield Assistant Rooms Executive
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Megan B wrote a review Jul 2023
5.0 of 5 bubbles
Had a wonderful experience at the Ritz for a one night getaway after a conference at Disney. Are use a power wheelchair so I am always looking for experiences that are accommodating and accessible. I was treated like an absolute queen for my one night getaway. After spending a few hectic days, a Disney for a conference it was much needed! I need a room with a roll in shower, and upon checking in I explained that I am traveling with my personal care, assistant, and prefer not to share a bed with her. However, it turns out that all of their rooms with roll in showers that are accessible only have king beds so they upgraded us to a nice room that had plenty of space for an extra rollaway bed to be brought in. Although the room plan showed that it was accessible it turns out that that room was not when we went in. So, when returning back down to the front desk, they felt terrible, and actually ended up, upgrading us to the presidential suite which was fully accessible and have plenty of room for us! What a special experience. Bryan who worked in the front desk lobby area kept checking in with us throughout our stay to make sure we were having a nice time. We also had a great time by the pool. I had wanted to use the lift to get in the pool and they ended up having to charge the battery for that. Alfonso was great at checking in, and making sure that we were taken care of. We had a wonderful server named Giovanna, who brought us wonderful drinks, and even a special treat to the hassle of a little dessert and some fruit. I was able to book a last minute facial at the spa, which was incredible. Totally worth it, and again they were very accommodating and made me feel extremely welcome and comfortable. In hindsight, I would have gone much earlier to the spa and spend the day at the pool there, because it was much quieter and serene. Next time! After a wonderful and very comfortable slumber, the trip ended very smoothly as the concierge. Carmen had coordinated a wheelchair accessible transport for me to get to the airport in the morning. It was so nice for me to not have to worry about that and they took care of everything. I was able to get there easily and with no problems. I can’t wait to come back and spend more time here.

For wheelchair users, I will note a few things. All of the pools had lifts into them, which was great. I recommend calling before hand or speaking to the concierge to make sure that the lifts are all charged so that you have a good experience. I can guarantee you will if you let them know that you’re heading down. There are buttons pretty much on all of the doors so it was fairly easy to get around independently.
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alissa Perez, Other at The Ritz-Carlton Orlando, Grande Lakes
Responded 5 Jul 2023
Dear meganbJ8675DJ, Thank you for choosing to stay at The Ritz Carlton Orlando Grande Lakes and for sharing your positive feedback with us. We are delighted to hear that we exceeded your expectations and that our hospitality and amenities contributed to a memorable experience. We are especially thrilled that our devoted Ladies and Gentlemen made such a positive impact on your stay. We will be sure to pass along your compliments to them. It was our pleasure to accommodate you, and we hope to have the opportunity to be your home away from home whenever you visit our inviting area. We look forward to welcoming you back soon. Javier Tamajon Assistant Rooms Executive
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Brian E wrote a review Nov 2022
Chattanooga, Tennessee
5.0 of 5 bubbles
My wife and I have stayed at many five-star hotels, but the Ritz Orlando has become our new favorite. We love everything about the hotel. The service, the amenities, the decor, the dining options - everything is first-class. When you first walk in the lobby, the aroma is soothing and captivating. There are many areas with comfortable seating for relaxation. The bed is extremely comfortable; the rooms have plenty of storage; and the room decor is modern. The service is impeccable beginning with the front desk, which is eager to meet every need, and the Club Lounge is above and beyond any club lounge that we have experienced at other hotels. I specifically want to recognize Pendy and Sheila who greeted us by name and with a smile, anticipating our needs (e.g., yesterday I requested salt and pepper, and today Sheila brought me salt and pepper because she remembered yesterday's request). We also appreciated the cleanliness of the lounge as well as the variety of food offerings each day. It provided the perfect refuge and is absolutely worth the cost.
We couldn't be happier and certainly will stay here again!
I will provide a separate review for Knife & Spoon, which is yet another jewel in the Ritz Carlton crown.
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alissa Perez, Other at The Ritz-Carlton Orlando, Grande Lakes
Responded 2 Nov 2022
Dear Brian E, On behalf of the Ladies and Gentlemen of The Ritz-Carlton Orlando, Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. We are committed to combining exceptional service and amenities to create a memorable, rejuvenating experience. We look forward to having you visit again. We also appreciate knowing you loved our luxurious accommodations. Our rooms are meant to relax and rejuvenate you, all while our Ladies and Gentlemen seamlessly take care of all the details. Thank you for sharing that you will be returning in the future. Thank you once more for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit. Javier Tamajon Assistant Rooms Executive
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mrskaso wrote a review Sept 2023
5.0 of 5 bubbles
We booked the Ritz-Carlton Orlando for an extravagant birthday getaway and it did not disappoint. We were originally looking at Disney properties but decided to stay here for a way more luxurious experience which we found to be more affordable than barely comparable Disney properties. Although the hotel is about 25 minutes from Disney, they offer very comfortable, free shuttles to and from Epcot and Magic Kingdom (we went to Epcot) so it was perfect for us. The hotel was immaculate, and all the Ladies and Gentleman of the Ritz-Carlton took great care of us throughout our stay. Everyone we encountered took the time to answer any questions with courtesy and patience. We had a newly renovated guest room with resort view that was clean, modern, and the beds and pillows were very comfortable. The rooms also have free bottles of water and Nespresso pods so you can avoid buying the expensive coffee in the lobby. The bathrooms were stocked with fluffy robes, an abundance of towels, and Diptique products. We took advantage of the breakfast buffet each day at Highball & Harvest which offered plenty of options that were freshly made and included standard breakfast steam tray items, really delicious grits (my favorite), fresh fruit, as well as more creative options including freshly baked cakes, cheeses, and an egg/omelet station. We also ate dinner at Knife & Spoon which was highly recommended by staff and was good (we were not wow'ed for the price we paid). Plus there were only two very disappointing dessert options for vegetarians or those on plant based diets (without gelatin). Their service was excellent however, and the cocktails were on point. The highlight of our stay was our day at the pool where we rented a pool cabana that came with a stocked fridge (non-alcohol), TV, fan, beautiful fruit plate, chips and salsa, and our fabulous waitperson, Giovanna, who went above and beyond to help make my birthday really special. Would come back in heartbeat.
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Date of stay: September 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alissa Perez, Other at The Ritz-Carlton Orlando, Grande Lakes
Responded 26 Sept 2023
Dear mrskaso, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are pleased to know how much you enjoyed your stay. We are delighted to hear how much you enjoyed our luxurious accommodations, breakfast buffet, and your experience at our pool. It is also a pleasure knowing that our devoted Ladies and Gentlemen took such good care of you, especially Giovanna, who made your birthday so special. We are committed to creating a memorable and rejuvenating experience, and it is always lovely having our devotion recognized. It was our pleasure accommodating you, and we look forward to your next visit. Javier Tamajon Assistant Rooms Executive
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agvaia wrote a review Oct 2021
Tampa, Florida
1.0 of 5 bubbles
“The Ritz” always one of the standard bearers for high-quality hotels…but, if you haven’t heard, “You can’t judge a book by its cover.”
Approximately 10 days ago, to celebrate my wedding anniversary, I made a one night reservation at the Ritz. At the same time, speaking to the salesperson, I asked what is the best restaurant in the hotel. The Knife & Spoon, she said….so I made a dinner reservation for 7:30pm for two….I also had asked her to reserve one of the best tables for us…
Yesterday, the day before my visit, I called to confirm my dinner reservation. I was told that everything was all set…they even messaged me that my dinner reservation was confirmed.
Today, at precisely the reservation time, we went to the restaurant…they said that they had no such reservation and that they were full. I showed the receptionists the confirmation from the day before and was treated as if I had forged it The manager ran off to the front desk to spin his wheels and the receptionist said “I am checking to see what I could do.” I told her that I didn’t want to get squeezed into a corner because of their mistakes. Waiting and getting more and more frustrated, we decided to leave.

I am so sorry to see such things happen at the Ritz…shame on them!

It has been my experience that if they can’t take care of the little things… they will fail at the big things.
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: If you should visit the Ritz…don’t think that the high prices will assure your satisfaction.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alissa Perez, Other at The Ritz-Carlton Orlando, Grande Lakes
Responded 30 Oct 2021
Hello Agvaia, We want to thank you for your business and for taking the time to post your review. We sincerely apologize for the mix-up with your dinner reservations at our in-house restaurant. We are reviewing this situation, and we are taking extra care to avoid this in the future. While we know this does not change what you experienced, we are incredibly sorry for the inconvenience and frustrations this caused. We appreciate your patience and would love to welcome you back for a much better experience. Georgia Sheffield Assistant Rooms Executive
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Espay wrote a review Mar 2022
2.0 of 5 bubbles
My family recently stayed at your property at grand lakes. The service was less than ideal. We stayed for 5 nights and was surprised the level of service provided.

When we went to the pool each day we always had to wait at least 30 mins for drink service. Our last day at the pool an attendant seated us at pool chairs and picked up pen from very dirty table and left everything else for us to clean up.

Each day we would call down valet to get our car and it would never be there only to be told no one communicated with them.

Several times we ordered food and half of it would be missing, burned or inaccurate. Overall the food was ok but there was nothing very good. The staff wasn’t particularly friendly as a whole.

The housekeeping service was actually very good but that was the only bright spot of our stay.

As I was checking out I did ask to speak with the manager to provide feedback. He listened but really did not attempt to provide any solutions.

When you book to stay at a ritz you expect a certain level of service and it wasn’t there.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alissa Perez, Other at The Ritz-Carlton Orlando, Grande Lakes
Responded 22 Mar 2022
Hello Espay, Thank you for taking the time to share your comments regarding your stay. We are disappointed that we missed several significant opportunities to show you our devotion to inspired experiences, and we hope you will accept our apologies. What you experienced is not the hospitality for which we are known, and we hope to have another chance to show you our commitment to service excellence. Thank you for choosing us, and we wish you all the best with your travels. Georgia Sheffield Assistant Rooms Executive
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VeveK asked a question Mar 2024
Chicago, IL67 contributions13 helpful votes
Do they provide sunscreen by the pool? I saw a picture that appeared to have it by the towels.
Answer from VeveK
Chicago, IL67 contributions13 helpful votes
yes.
Anja K asked a question Feb 2024
Can you swim in the lakes?
Answer from John S
17 contributions
No, they won’t allow it a few swim in the lakes
Answer from John S
17 contributions
It’s very easy to walk there all you do just go out of the Ritz Carlton pool and just take a five minute walk to get there
Answer from VeveK
Chicago, IL67 contributions13 helpful votes
Did you find out? Curious about the same and coming next week.
Dominique P asked a question Jun 2023
Buffalo, New York2 contributions
Are there life vests available for kids?
Marcia M wrote a tip Jun 2024
5 contributions
5.0 of 5 bubbles
"Fantastic always! "
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MDAz2014 wrote a tip Apr 2024
Scottsdale, Arizona10 contributions9 helpful votes
3.0 of 5 bubbles
"Club level is great!"
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Rachel M wrote a tip Feb 2024
1 contribution1 helpful vote
5.0 of 5 bubbles
"Reach out / respond to the guest experience team prior to your trip if you’re celebrating or want to plan experiences in advance!"
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John S wrote a tip Feb 2024
17 contributions
5.0 of 5 bubbles
"This is a great location near Disney and Universal and Seaworld "
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Dylan's Travel Reviews wrote a tip Feb 2024
Los Angeles, California6 contributions10 helpful votes
3.0 of 5 bubbles
"My tip is to only go if you can find a good rate, maybe something under $650"
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PRICE RANGE
₹37,755 - ₹68,326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton orlando grande lakes hotel orlando, ritz orlando
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
582
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE RITZ-CARLTON ORLANDO, GRANDE LAKES - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about The Ritz-Carlton Orlando, Grande Lakes
What are some of the property amenities at The Ritz-Carlton Orlando, Grande Lakes?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton Orlando, Grande Lakes?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at The Ritz-Carlton Orlando, Grande Lakes?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton Orlando, Grande Lakes?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton Orlando, Grande Lakes?
Conveniently located restaurants include Highball & Harvest, The Lobby Lounge, and Whisper Creek Farm: The Kitchen.
Are there opportunities to exercise at The Ritz-Carlton Orlando, Grande Lakes?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does The Ritz-Carlton Orlando, Grande Lakes have airport transportation?
Yes, The Ritz-Carlton Orlando, Grande Lakes offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at The Ritz-Carlton Orlando, Grande Lakes?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton Orlando, Grande Lakes offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton Orlando, Grande Lakes?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Ritz-Carlton Orlando, Grande Lakes?
Many travellers enjoy visiting City Hall (15.4 km) and Osceola County Historic Courthouse (12.7 km).
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