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Residence Inn Orlando Lake Buena Vista

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Residence Inn Orlando Lake Buena Vista
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1,025 Reviews from our TripAdvisor Community

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Showing 892: English reviews
Victor, New York
Reviewed 2 days ago NEW

First off, AAA travel agent who booked our trip should have known, and warned us that hotel was under renovation. We had to check in outside, because unable to go in lobby. Suite contained two bed, two bath, sitting area and kitchen, which was ideal for my husband, myself and mother. Rooms were somewhat warn, but clean. Among complaints, first...

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Helpful?
Thank Mary M
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Mary thanks for the feedback and yes have a renovation on going with our lobby with completion set for December 22... and unfortunately the Front Desk has been relocated at the Front Door with curbside check-in and check-out available. We continue to renovate our guestroom also with completion set for the end of January.... with many of the issues you...

State College, PA
Reviewed 3 days ago NEWvia mobile

I agree with the latest reviewer, Shane. I had high expectation booking with Marriott, and Residence Inn. But this hotel fell out of average. 1. NO FRONT DESK Literally, there was no front desk. Staff sitting outside of their building, NO SIGN NO PEOPLE showing the direction about where is the front desk to check in. 2. HOT WATER ISSUE...

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Helpful?
Thank KOKOROCANDY
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

We understand the inconvenience of the temporary location of our Front Desk, which is located outside at the main entrance and offer curbside check-in and check-out with no need to leave your car... Candy give me a call concerning your staff interaction. We pride ourselves on providing outstanding customer service to all guests and would find your experiences unacceptable and...

Reviewed 4 days ago NEWvia mobile

We're Marriott people...and we're Residence Inn people. Until this trip, I'd never had a problem the hotel couldn't resolve to our satisfaction. We stayed at this hotel two years ago and loved it. The rooms were clean, the staff were friendly as could be, and while the Epcot bus was an inconvenient hassle, the hotel is close enough to the...

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Helpful?
1Thank Shane M
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Shane we are very sorry for your poor experience and agree the service you received is unacceptable and not who we wish to be... Thankfully soon our renovation will be completed and yes currently the lobby is under renovation and our Front Desk is currently relocated out front, at the main entrance. While we try avoid any impact on our...

Miami, Florida
Reviewed 5 days ago NEWvia mobile

1. No lobby, it's under construction Makeshift lobby/ check-in next to Roadway with no signage 2. No HOT WATER for showering. Notified makeshift front desk on Sunday after arrival, Monday morning still no HOT Water 3. However room and bedding were very clean. Breakfast area also clean.

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Helpful?
1Thank Frank R
Toronto
Reviewed 1 week ago

This was different from many of the other Residence Inn's we have been to in the past, it was much more spread out, nice property. They have a shuttle bus over to Disney, which is literally like 5 minutes down the road. The surrounding area had lots to do places to eat etc. Dining room was huge, great breakfast every...

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Helpful?
Thank RED B
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Red It's great to hear your families stay was Great! We are working to greatly improve our product and service everyday... your satisfaction is our goal, you made our day... thanks again

Friendswood, Texas
Reviewed 1 week ago

Hotel is being renovated. After three weeks of breakfasts served in plastic to-go boxes in the lobby, the breakfast room is open tomorrow. The lobby will be closed for a month with registration tables set up outside. The marvelous pool area is open and the renovations are not noticeable to folks in the occupied rooms. Be aware that the usual...

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Helpful?
1Thank Shamaal
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Thanks for noticing our improvements... a work in progress, as they say... Yea the Breakfast room or as RI calls it.. the Gatehouse is open, still waiting on some equipment to arrival.. but we are back in the room and it looks great... big improvement! The lobby is close for now.. its turn and the front desk is operating in...

Tampa, Florida
Reviewed 2 weeks ago

Having stayed here before, we were looking forward to a wonderful 2 night stay. At check-in things began to go wrong, as desk clerk tried to give us a handicap-accessible room on the 3rd floor. My husband can't do stairs well, and had asked for first floor room, so instead of giving us a handicap-accessible room, he put us in...

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Helpful?
Thank gleem
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Sorry to hear you had issues... yes with renovations going in the breakfast area.. had to make due using the lobby and other areas.. But the Good News is.. breakfast renovations are done and we are back in the gatehouse area... and looks great!

Reviewed 3 weeks ago

Very accommodating even though renovations. I arrived late hotel clerk very pleasant. The water took a while to heat up. I spoke to Alisha front desk and James in Maintenance. Kudos to them and Alexis as well. They accommodated by finding another room. I expect great service from residence Inn, but this is over the top exceeding expectations and excellence...

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Helpful?
Thank Vince M
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

Glad we exceeded your expectation.. that is our goal and the staff works hard everyday to ensure you have an excellent stay.. see you very soon PS.. renovations are soon to be completed, with a all new look and feel.

Ocean Springs, Mississippi
Reviewed 3 weeks ago

We stayed here on a trip to Disney. The room was clean and the be comfortable, but those were the highlights. The hotel is showing its age and is in need for new paint, wallpaper, caulking, etc. The suite was not well set up for cooking. The staff was nice, and the breakfast was nice as well.

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Helpful?
Thank K D
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

We couldn't agree more about our Great Staff! Our renovation is on schedule with the 4th and 3rd floors left to complete... a new pool bar is in the works also.. lots of fun stuff happening here... Happy Thanksgiving!

Salt Lake City, Utah
Reviewed 4 weeks ago via mobile

Checked in on November 4th, took the elevator to our room, that was the last time we were able to do so for the duration of our stay as the elevator was then out of order, so we used the stairs every time (we stayed on the 3rd floor and check out tomorrow on the 10th). I will say, a...

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Helpful?
5Thank ksa1985
Mark R, General Manager at Residence Inn Orlando Lake Buena Vista, responded to this review

So about the renovation issues you experienced. As you know, I have tried to contact you unsuccessfully. Our renovations are moving along and will be a much improvement from the past.. In the next several weeks will be adding a bar out by our pool, as many of our guests have requested.. We hope to see you soon, don't miss...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Residence Inn Orlando Lake Buena Vista

Address: 11450 Marbella Palms Ct, Orlando, FL 32836-6234
Region: United States > Florida > Central Florida > Orlando
Price Range: ₹ 7,242 - ₹ 13,942 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Orlando Lake Buena Vista 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Residence Inn Lake Buena Vista Hotel Orlando
Residence Inn Orlando
Orlando Residence Inn
Hotel Style:
#137 Romantic Hotel in Orlando
#163 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Orlando Lake Buena Vista staff and other travellers.
32 questions
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Questions? Get answers from Residence Inn Orlando Lake Buena Vista staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None, until renovation completed”
 of 5 bubbles G9521PRmarym, 8 Dec 2016 | Read review
“Our room faced the Pool area, which worked fine. nice and quiet”
 of 5 bubbles 326redb, 2 Dec 2016 | Read review
“Go for the Suites, not the Studios. A little nicer!”
 of 5 bubbles 740vincem, 18 Nov 2016 | Read review
“If you are showing up late you had better call a couple times earlier in the day to confirm they know you're showing up late..”
 of 5 bubbles JasonL257, 7 Nov 2016 | Read review
“Wait until the rooms are refurbished”
 of 5 bubbles titiger, 17 Oct 2016 | Read review
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