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Crowne Plaza Orlando Universal

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2,122 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Orlando Universal
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Showing 1,839: English reviews
Dublin
Reviewed 13 January 2017 via mobile

My husband and I stayed here for 10 nights last August to celebrate our wedding anniversary . When we checked in the lady at reception didn't bother to look at all our documents and proceeded to talk to the girl next to her even after I had pointed out our room voucher . This resulted in us being put in...

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Helpful?
Thank francessannh
Toronto, Canada
Reviewed 9 January 2017 via mobile

We stayed here for 3 nights during our trip to Universal Studios and we were very happy with our choice! The stuff throughout the hotel or just amazing. We got a pure room and I really could tell the difference in the air quality... we loved the free samples of the products that they left. We had a queen bed...

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1Thank SJB2011
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing your experience and for this outstanding review. We're thrilled that you enjoyed your visit and our Pure Room. We hope that you find some time to enjoy our pool and jacuzzi next time. It's always great to take some time to relax when visiting the parks. Thanks again! We're looking forward to your next visit!

Reviewed 8 January 2017 via mobile

The noise from room heater is enough to blow anyone's brain. I requested to change my room and it was exactly the same noise. Not worth after a long day of working. I won't recommend to anyone to stay here.

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Helpful?
Thank Cynthia C
IHGService, Guest Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Hi Cynthia C, Thanks for leaving feedback about our property. Friendly accommodations has always been one of our goals and with that in mind, I'm glad to learn that our staff were able to promptly accommodate your room change request. However, I regret that on both rooms, you were inconvenienced by the noise coming from the heaters which in turn,...

Bruxelles
Reviewed 7 January 2017

Nice hotel for visiting the Universal park's. Free shuttle to the park Very nice garden with pool and Jacuzzi - to be experienced in the evening. The only bad experience - the restaurant in the lobby ... very long waiting times (with only 4 busy tables) and food all but not good... try to get something outside...

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Thank Bonzo-Vacanta
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing this great review. We really appreciate it and are so glad you enjoyed our location and pool area. I apologize for the wait and experience with our restaurant. That is very unusual and we will be sure to share this with the team there. We do hope you'll come back again soon. We'll be renovating the...

Auckland Region, New Zealand
Reviewed 4 January 2017

This hotel was an absolute blessing! The room was spacious and quiet, the restaurant served an amazing buffet, and the bar (and bar staff) offered a great ambiance for evening drinks with friends. The staff at the front desk helped us with tickets to the basketball, and organised transport - all with a smile! Nothing was too much trouble and...

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Thank celia_pankhurst
Edmonton, Canada
Reviewed 4 January 2017

This hotel is first class. Appears to be quite new. Got a room on the 10th floor even though we booked on hotels.com and got a great deal. Beautifully decorated, clean, quiet. Room was wonderful. Top of the line linens and furniture. The full length windows allowed us to view the pool and surrounding area. Staff was polite, quick and...

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Thank FrauMac
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this outstanding review and rating. We are thrilled to see how much you enjoyed your visit with us and all the amenities and services we offer. We have been busy renovating the hotel and the next phase will also include the rooms. Thank you for sharing your thoughts regarding our parking. We charge on a needed basis....

Lowell, Michigan
Reviewed 4 January 2017

We reserved a room for three days after Christmas 2016. They tout they are four stars. They are not even close to four stars. I would not even give them one star. When we called to book our stay we asked about extra charges/hotel fees/parking fees. We were told other than typical taxes there were no extra fees. However, they...

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5Thank Melissa S
IHGService, Guest Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Melissa S, Thank you for bringing your concern to my attention. I am very sorry for the troubles that you've experienced because of some issues with the parking charges and general room upkeep. It is our goal to always provide the best hotel experience to our guests and your comments will help us know what areas we need to...

Northern Irleland
Reviewed 3 January 2017

This was our sixth time staying at the Crowne Plaza. We were checked in by a lovely lady at reception who advised us of the hotel amenities. We had pre-booked a Junior Suite this time around and were allocated a room which faced onto International Drive. The room was very clean and comfortable. The room had WIFI access which is...

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Thank kay02
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Welcome back! And thank you so much for sharing this wonderful review and all the incredible details. We're looking forward to your 7th stay with us. There's a new water park due to open later this year, Volcano Bay. Universal Orlando is going to be operating it and it should be a blast! We hope you'll be able to fit...

Reviewed 29 December 2016

My door was unlocked and opened when I returned to my hotel room by 5pm. I had spoken with the people at counter for several times,but nobody followed up nor apologize after I checked out in 2 days. I felt very disappointed with their services and very uncomfortable staying with this hotel. Lucky nothing has been lost. I wouldn't stay...

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2Thank Liming M
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing and I am so very sorry for the lack of communication. It is our normal procedure to follow up with all of our guests and concerns and/or issues they may experience. Somehow that did not happen here and I appreciate you letting us know so that we can address internally. I am grateful that all turned...

Hong Kong
Reviewed 28 December 2016

Executive club was huge disappointment...Lousy afternoon reception (only light draft beer and minimal food).... Very basic cold breakfast. "Quiet zone" room requested was actually a connecting room where all the discussions from the room next door could be heard. Very uncomfortable situation. Beds not the most comfortable, even compared to less expensive hotels. Sheet felt as if starched.

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Thank MTB_BIKE_MAN
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing your experience and I am very sorry of your recent disappointment. Our Executive Level and Lounge are very popular and normally scores high marks with our guests. The daily Continental Breakfast offers a quick bite before beginning the day and of course when a full breakfast is desired our Elements restaurant offers a bountiful buffet with...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 

Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Blvd, Orlando, FL 32819-8950
Region: United States > Florida > Central Florida > Orlando
Price Range: ₹ 8,722 - ₹ 15,768 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Orlando Universal 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com and Jetsetter so you can book your Crowne Plaza Orlando Universal reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Hotel Style:
#43 Luxury Hotel in Orlando
#72 Business Hotel in Orlando
#96 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Orlando Universal staff and other travellers.
49 questions
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Romford, United Kingdom

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Questions? Get answers from Crowne Plaza Orlando Universal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 12th floor is a "quiet zone": no kids. Great for business travelers. Not so good for families.”
 of 5 bubbles charlessd2015, 13 Feb 2017 | Read review
“Our room overlooked a car park, but with the plam trees and gardens it was a pleasant enough view and most importantly it was quiet.”
 of 5 bubbles celia_pankhurst, 4 Jan 2017 | Read review
“Up high is quiet”
 of 5 bubbles FrauMac, 3 Jan 2017 | Read review
“Avoid this hotel if you want a good room”
  • Bed
  • Mini Fridge & Microwave
  • Television and Dresser
  • Bed
  • Stained Carpet
  • Beat Up Mini Fridge
 of 5 bubbles MelissaS62, 3 Jan 2017 | Read review
“Junior Suite, has the benefit of a fridge which is great for keeping drinks cold.”
 of 5 bubbles kay02, 2 Jan 2017 | Read review
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