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Crowne Plaza Orlando Universal

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2,138 Reviews from our TripAdvisor Community

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Showing 1,850: English reviews
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Durham
Reviewed 5 days ago NEWvia mobile

We would like to send our thanks to your concierge Douglas, for being so helpful and organising a taxi for us. Many thanks! The hotel itself is clean and comfortable, and we look forward to returning Nothing is too much trouble for this hotel

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Helpful?
Thank angelicmystery
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing this fabulous review and recognizing Douglas! We are so proud of our team here and when they're recognized it means so much. We're looking forward to seeing you next time! Not only will the service you receive be outstanding but our rooms will hopefully be completely renovated.

Port Angeles, Washington
Reviewed 1 week ago

This was a nice hotel. The pool was very comfortable and the courtyard good for morning reading. The staff was friendly and competent. We were there a week for a off site conference and the housekeepers fixed up the room perfectly every day. As is the case with higher end hotels be prepared for $17 per night parking (22 for...

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Helpful?
Thank Steve B
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Steve, thank you for sharing this wonderful review and rating. It's great to know how much you enjoyed your experience. We hope you will be back again soon. Whether you're here for business or pleasure you may find the perfect package on our website. Please visit when you're making your plans.

Reviewed 1 week ago via mobile

When we arrived, I was excited, the lobby made me feel as if this was a luxury resort. The pool, hot tub, outside bar & outside area were also very nice! The front desk staff, two girls, didn't get a name... both were rude but I didn't let that get to me, you never know what someone is dealing with...

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Helpful?
1Thank Chickenandcardigans
Reviewed 1 week ago

This is a nice Crown plaza but be warned they offer a free shuttle to Universal but its only twice a day and you must get a ticket to board it. I called before I reserved and they said yes we have a free shuttle and I even said can I come early not check in but use the parking...

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Helpful?
Thank MattB2
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. We're so glad you chose to stay with us during your recent visit. When you come back next time, yes, please put your name on the list for the shuttle if you don't plan to drive yourself. However, if you're staying in the International Drive area, just hop on the IRide outside the front...

Perrysburg, Ohio
Reviewed 2 weeks ago

It wasn't terrible because it was at least clean, and the shower area is great. We stayed there for 3 nights because it was close to Universal. I was first struct with how loud the AC is first when it's kicking on then just loud while it is on. Our room is not big, so the AC is next to...

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Helpful?
Thank tripadsk224
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your feedback and sharing your experience during your recent visit. I can certainly understand your concern with the noise heard, especially at such a early morning hour. I am so sorry that you were disturbed and more so for the less than adequate explanation when you inquired at the desk. We have reviewed this and already coached...

Reviewed 2 weeks ago via mobile

Visited last month with the family. Had a lovely break away! The hotel was very clean , great service they definitely went the extra mile , great views , great food excellent location. Very reasonable prices would recommend.

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Helpful?
Thank Maria L
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review and 5 star rating. We are so glad you and your family enjoyed your stay with us and do hope you'll visit again. We'll be renovating our rooms next! We hope you'll be able to see the finished product.

Cape May, New Jersey
Reviewed 3 weeks ago

While visiting our daughter at college in St. Petersburg last weekend, we decided to do overnight trip to Orlando to visit local attractions. After many hours in traffic, we were tired, hungry and ready for some sleep. Darryl at the check in desk was more than happy to assist us and was very, very pleasant and very helpful, making the...

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Helpful?
Thank hamstermullet
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you very much for this fabulous review and recognition of Darryl. We are so proud of our team here but it's great to know when our guests recognize them. We will be sure to share this with Darryl. We're all looking forward to your next visit!

Indiana
Reviewed 3 weeks ago

Stayed for a weekend getaway and wasn't disappointed. Overall the facility was very nice. Clean, updated and nice décor. There's a tiki bar out by the pool which was perfect for an evening drink, or while lounging by the pool during the day. The pool area is very well maintained and clean. Towels are provided for guests, and at the...

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Helpful?
Thank Kevin P
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

It's great to hear how much you enjoyed your stay with us. Thank you for this wonderful review and rating. We certainly appreciate it all. We do hope to see you again soon. If you were impressed with your stay this time just wait. We will be renovating the rooms soon! We're very excited and can't wait for you to...

Cary, North Carolina
Reviewed 3 weeks ago

So the hotel was very nice. The room was clean and the beds were nice and soft. Too many pillows for me, but us men don't get the whole 40 pillows on a bed thing. The staff at the front desk and concierge were nice and helpful as well. The pool was nice and the bar area was neat as...

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Helpful?
Thank Scott S
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Scott, thank you for taking the time to share this great review. We are so glad you enjoyed your room and our staff. We also appreciate the feedback regarding our pricing. We do charge a parking fee for those guests who have their own car rather than every guest in the hotel. Many don't have a car since they take...

Evansville, Indiana
Reviewed 3 weeks ago

Crowne Plaza Orlando Universal is a very nice hotel located within 20 minutes of Disney and other Orlando attractions. We were greeted by friendly staff and were impressed with the lobby area. Our room was spacious and overlooked the courtyard. The room was clean but had obvious carpet stains and the bathroom, while clean, could have used some work. All...

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Helpful?
Thank wbrack46
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. We're so glad you enjoyed your stay and our location. Did you also make it to Universal? It's right around the corner. The next time you visit you will probably be very impressed. We will be renovating our rooms in the near future.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 

Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Blvd, Orlando, FL 32819-8950
Region: United States > Florida > Central Florida > Orlando
Price Range: ₹ 8,319 - ₹ 15,525 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Orlando Universal 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG and Jetsetter so you can book your Crowne Plaza Orlando Universal reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Hotel Style:
#44 Luxury Hotel in Orlando
#72 Business Hotel in Orlando
#96 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Orlando Universal staff and other travellers.
51 questions
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Romford, United Kingdom

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Questions? Get answers from Crowne Plaza Orlando Universal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Our room overlooked a car park, but with the plam trees and gardens it was a pleasant enough view and most importantly it was quiet.”
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