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Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

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14500 Continental Gateway, Orlando, FL 32821-5100
Lowest prices for your stay
Booking.com
$112
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Free cancellation until 17/02/23
No prepayment needed
Expedia.com
$112
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Free cancellation until 18/02/23
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$106
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Free cancellation until 19/02/23
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Hotels.com$112
Travelocity$112
Lol.travel$209
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About

#128 of 381 hotels in Orlando
Location
Cleanliness
Service
Value
The Holiday Inn Resort Orlando Suites Waterpark is a Walt Disney World Good Neighbor Hotel and the only all-suite Holiday Inn Resort at the entrance to the Walt Disney World Resort. We are located in the heart of the Orlando tourism district on 24 acres just one mile from the Walt Disney World Resort. The resort is also near many of the other popular attractions including Universal Orlando Resort, SeaWorld Orlando, Orange County Convention Center and the International Drive entertainment district. Our family resort features 777 spacious 1, 2, and 3 bedroom family suites. You will enjoy our many great amenities which include our Lagoon Pool and Waterpark, complimentary shuttle service to the Walt Disney World Resort, Bank Heist Laser Challenge, 9 hole mini golf course, Arcade, Kids Splash Pad, Fitness Center, outdoor basketball courts, kids playground, Family Movie Night, wireless Internet and other resort activities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Mini golf
Children's television networks
Public wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Poolside bar
Water park
Waterslide
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Business Centre with Internet Access
Meeting rooms
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Kitchenette
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Separate living room
Sofa
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish
2385Reviews560Q+A100Room tips
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Jessica W wrote a review Yesterday
1 contribution
Pool and waterslide water was not heated as specified. Laser tag was indefinitely closed for renovations. (Contacted management about this as ads were up in the elevator and they refused to compensate) Theater was privately rented out and unavailable for hotel guests for both nights of our stay We payed for breakfast, but it was a hassle to redeem and would have cost an additional $27 for our 3rd adult, so one person had to skip out. Super disappointing time, choose a different hotel ☹️
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fernando wrote a review Aug 2022
Kissimmee, Florida3 contributions3 helpful votes
Hotel's Favourite
Had a great time here a lot to do at the resort water park was fun for the family also Lange and DJ Chris were great! made the my sons day very fun for my family I 100% recommend this place! Definitely attend the karaoke!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 28 Aug 2022
Dear Guest, Thank you for taking the time to review our hotel and for the excellent rating. We are glad that you enjoyed our Lagoon Pool and Waterpark. We are also delighted to learn that you were pleased with the courteous service our associates delivered, and it will be our pleasure to share your kind compliments with our Lange, DJ Chris, and the rest of our team. Thank you for spending your birthday with us. We look forward to welcoming you back to Holiday Inn Resort Orlando Suites - Waterpark soon. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Catarino R wrote a review 5 Feb
Lynnwood, Washington1 contribution2 helpful votes
This entire hotel trip was a disaster. First the tv’s did not work when my wife arrived. She could not contact the lobby as the phone lines were inconsistent. We were charged $200 twice for incidentals. There were yellow stains on the mattresses. They’re constant hotel guests running up and down the outside hallway on Friday and my family could not sleep. Then on Saturday afternoon, we took the family to the pool. My wife took my daughter to the restroom and when she tried to get out, the deadbolt would not unlock. She tried and tried and could not get it to open. A father came by and heard my wife struggling and asked what had happened. She explained and he sought maintenance. Maintenance kept telling her to turn it and she said she was trying. The maintenance man became disrespectful and said that she wasn’t trying or it would have opened. At that time my wife asked the dad to find me and gave him a description. The dad found me and I quickly arrived only to find the maintenance man still questioninge my wife’s efforts in getting her out. He said he couldn’t help from the outside because he didn’t have a key and he couldn’t believe my wife could not open the door. At this time my wife and daughter are having a panic attack and frantically crying. It took another maintenance to come with a crowbar to get her out. When they opened the door, they realized my wife was right. Did we receive an apology? No. Maintenance took our room number down. Did we get a call from hotel management? No. I called the lobby(took 3 times because the hotel room phone was a joke). I spoke with a man and he said management would call. I had to leave back today due to work and had to leave my family at 3pm. Did management call? Nope. I talked to the front lobby before I left. They assured me that they would reach out to my wife. I just got on the WiFi ok my plane and it has been 4 hours since my departure and they have still not reached out to my wife. We will never stay there again.
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Date of stay: February 2023Trip type: Travelled with family
Room Tip: Don’t book unless you want your needs to be ignored and your family to be mistreated.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded yesterday
Dear Catarino R, Thank you for taking the time to leave your detailed review. We are sincerely sorry for the unfortunate incident of your wife and daughter getting locked in the restroom and for the lack of genuine assistance from one of our maintenance team members in handling this situation. We can understand the frustration this caused, and we assure you we will follow up with the proper individuals to make sure such instances are not repeated and that they treat our guests with respect and authentic, friendly hospitality. Furthermore, we deeply regret learning that your wife is yet to receive a call from us. We will share your message appropriately as we are committed to enhancing our services on all levels. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rachael C wrote a review 5 Feb
We went with another family to this resort, it was so much fun and extremely family friendly. Anthony and Gustavo at the Mexican restaurant were a blast! Lange and Chris made each night a blast with karaoke and smiles.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 2 days ago
Dear J4772AMrachaelc, We are delighted you and your family could join us here in Orlando. Thank you for mentioning to other travelers how much you enjoyed your time at our on-site restaurant and the service provided by our associates. We will surely share your compliments with all the associates mentioned. It was a pleasure hosting your visit, and we hope to see you again soon at Holiday Inn Resort Orlando Suites - Waterpark. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kee D wrote a review 5 Feb
1 helpful vote
First where do I start from first the room was a long walk from the lobby then we get to the room and it’s was by some woods the staff was not friendly at all unless you on the run from the cops and want to lay low and a crappy motel then this is the place otherwise run fast
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 2 days ago
Dear keed2023, Thank you for being our guest and for the feedback. Please accept our apologies for the service shortfalls you experienced while here and for the inconvenience this caused. We have shared your comments with the appropriate individuals to ensure this is not repeated. We also regret not meeting your expectations with the location of your room assigned, and we understand the frustration this caused. We appreciate your patience and hope you will give us another opportunity to provide you with a seamless stay. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DisneyJimmy wrote a review 2 Feb
1 contribution3 helpful votes
+1
Skip to end for TL;DR. Plumbing issues. Parking went up to $24/day after arrival, with printed quote at $17. "Waterpark" is a shallow pool and 2 freezing slides. Ppl smoking next to no smoking signs, weed smoked on balconies, gaps under doors, smoke alarms missing batteries, mold in shower/tub and it backed up then smelled like sewer... i could go on forever. I prepaid the room. In October. Receptionist got defensive and said they dont offer prepayment. Tried to charge me again. Even after i produced an invoice showing paid in full. Had to show charge on credit card, her mind was blown. ...then came the fees. They also made it VERY difficult to get an itemized bill after checkout to hide the fees. No email, bill under door, sheet at checkout etc. Not available thru online account. ONLY by front desk. IHG guest services had trouble getting it too. The rate you pay will double or triple the advertised rate after required add ons. To be fair most are disclosed at reservation, but in my case some were increased and billed at checkout. Waterpark / parking / resort / various others. Food is theme park prices. Staff was helpful and accommodating. But enforce no posted rules. Wristbands at pool were a joke. Not checked. Ours were off day 2. Lifegaurds were consistent and did a good job. (Outsourced?) Movie screen is clear as the crt tv in my parents basement. Escape room: closed. Mini-golf:closed. Pool: packed with limited seating in the sun. Water slides: busy and cold. Meh. Restaurants expensive but better than fast food. Very nice staff, which takes this place up from a 1 star. The ppl interacting w guests, care for the most part. This hotel is a 2 star hotel that uses bait-n-switch tactics. Theres 'perfume on the pig' of a 30 year old building that is not up to a normal IHG standard. Steer clear and spend another $100/night at another spot. Thatll be more, for the same money. Cheers.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 3 days ago
Dear DisneyJimmy, Thank you for your feedback. We want to sincerely apologize for the multiple issues you experienced during your stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of the issues you outlined can change your recent experience. Please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we appreciate your patience while we are investigating your case. We wish you safe travels. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Malissa R wrote a review Jan 2023
1 contribution1 helpful vote
I recently checked into the Holiday Inn Orlando Resort - Waterpark. When trying to access my room, one of the room keys did not work. After entering the room, I noticed the toilet constantly running. Then I had to kill a roach in one of the bedrooms. I received a welcome check email and responded about all three issues. I was told they would be resolved. Someone came up to the room a few minutes later and had two new room keys. Again - only one worked. He just left the one that worked and that issue was never resolved. The other two issues weren’t even addressed. Two days later I informed the hotel of all three issues again. When I arrived back at my room the toilet wasn’t running for a few minutes but again started running that same night. No other issues were addressed. In my opinion, the staff is lacking. They do not address issues. None of my issues were resolved. And on top of that, I wasn’t greeted or thanked upon check out. And I had to ask for a receipt.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Dear 04malissar, Thank you for staying with us and for your candid review. We sincerely apologize for the issue you experienced in your room and even more that we did not resolve this to your total satisfaction. We strive to provide exceptional service to every guest; therefore, we are very disappointed this was not your experience. We will address this appropriately, and we hope you will give us another chance to provide you with the comfortable and restful stay you deserve. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Klara B wrote a review Jan 2023
1 contribution3 helpful votes
Reservation on the phone did not inform on extra charges ie. resort fee, parking fee Other guest voiced the same including that booking through a travel app. extra charges were not listed, only room prices are!!!!!! Information on distance and taxi cost was nowhere near accurate either.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Dear 150klarab, Thank you for taking the time to post a review. We regret your dissatisfaction with our parking and resort fees. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We appreciate your business, and we hope to see you again the next time you visit the area. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gabriella A wrote a review Jan 2023
1 contribution3 helpful votes
DO NOT WASTE YOUR MONEY HERE My dad bought me a hotel room for my friends and me to stay for our trip to Disney using his reward points. When I got to the hotel, they saw the reservation, but said my name was not attached to the reservation. I got on the phone with my dad who added my name via the IHG app (mind you he’s in Mexico out of the country). I got the called the number the front desk people gave me which was the hotel directly and they stated that they saw my name on the reservation now. So I went back to the front desk, which she seemed to walk away for 20 minutes out of sight. The manager comes out and I explain to her the situation, and she said that my dad had to be with me. I showed her screenshots and the forwarded email with my name on the reservation and she still stated I could not stay there because THEIR system didn’t see my name, when it was clearly on the app and in the email. The manager, who was super unhelpful, said I had to call IHG hotels. I called IHG and they too stated that my name was on the reservation and did not understand why I could not check in. During this phone call, the front desk lady I was talking to left for the day and then the manager went into a “meeting” and was no where to be found for an hour. Super unprofessional considering the manager is supposed to be the problem solver when it comes to customer service. So I had to deal with another front desk lady and explain the situation all over again. She said she was going to get the same manager and she disappeared for 20 minutes. FINALLY the manager came out and I explained to her that the IHG guy is saying that I am on the reservation. I gave the phone to the manager where the IHG guy said he doesn’t understand why I can’t check in. All in all I was there for 2 hours at the front desk and I ended up cancelling the reservation and paying for another hotel. HORRIBLE HORRIBLE customer service and unprofessional.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 4 days ago
Dear U1003CCgabriellaa, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adventure50020886671 wrote a review Jan 2023
Campbellton, Florida1 contribution
Justin at the front desk was so helpful and he had great customer service skills. This is our second time to this wonderful property and this time Justin stood out the most. Thanks Justin and all IHG Orlando waterpark staff. From the girl that couldn’t remember her room number. Cause she only had 2.5 hours of sleep plus had an 8 + hour drive.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Dear Adventure50020886671, Thank you for being our guest at Holiday Inn Resort Orlando Suites - Waterpark once again. We are pleased to know we exceeded your expectations and appreciate you mentioning our thoughtful hospitality. We will surely share your compliments with Justin for the job well done. We look forward to hosting you again the next time you are in our area. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$138 - $218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nickelodeon family hotel nick, nickelodeon family resort nick, nickelodeon hotel orlando, holiday inn orlando, nick hotel orlando, orlando holiday inn
FORMERLY KNOWN AS
Nickelodeon Suites Resort
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
777
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HOLIDAY INN RESORT ORLANDO SUITES - WATERPARK, AN IHG HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Which popular attractions are close to Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Nearby attractions include IllumiNations: Reflections of Earth (1.0 km), Dip Travel (1.1 km), and Champions (0.4 km).
What are some of the property amenities at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Yes, parking is available to guests.
What are some restaurants close to Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Conveniently located restaurants include Mikado Japanese Steakhouse, Latitude & Longitude, and Siro Urban Italian Kitchen.
Are there opportunities to exercise at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel have any great views?
Yes, guests often enjoy the lagoon view available here.
Is Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.