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Holiday Inn Express Hotel & Suites Universal Studios Orlando

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Holiday Inn Express Hotel & Suites Universal Studios Orlando
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864 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Universal Studios Orlando
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Showing 612: English reviews
Washington, Missouri
Reviewed 27 June 2013

Location,Location-super close to Universal Studios-don't pay more than about $5.60 cab ride back from Universal and take the free shuttle in the morning. Very clean and comfortable-only problem was housekeeping didn't make it to our room 2 out of 4 days there by 3:30pm when we were back from the heat of the day. Breakfast was very good compared to...

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Helpful?
Thank john d
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the great review. Your comments are reviewed by all departments for any improvement areas. We thank you for being a loyal Priority Rewards Club member!

Barranquilla, Colombia
Reviewed 23 June 2013

We stayed with my family for 5 days, 4 nights, make the reservation through Booking.com. The lobby is very small, the area of the reception is very messy (I reminded public office in my country), check-in was fast and the room was delivered immediately. The room is very small for 4 people (2 children and 2 adults). The hotel's location...

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Helpful?
Thank Leonardo S
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Leonardo, Thank you for sharing your comments. Our pool renovation is complete and we apologize that it was down during your stay. We were sorry to hear you were not happy with your stay as we would have been happy to speak with you while your were here to see what we could do to make your stay enjoyable. We...

London, United Kingdom
Reviewed 14 June 2013

My friends and I stayed at the hotel for a week as we were visiting Universal Studios. The hotel was beautiful. The lobby was very welcoming. The rooms were extremely clean, tidy, and the hallways were well kept. The breakfast bar was a great way to start off the mornings. We spoke to several of the hotel staff members (usually...

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Helpful?
1Thank London9046
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the awesome review! I am very pleased to hear we were all able to give your group the assistance you needed. We appreciate the recommendation! Thanks again.

Manchester, UK
Reviewed 11 June 2013 via mobile

just spent four nights here, using points to pay for it. because of this we got an upgrade to a 'site's which is basically a larger room with a small kitchen area, and sofa area. the room was clean enough, if a little dated, but not bad. unfortunately the pool was closed for large maintenance, so this was a bit...

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Helpful?
Thank Laticsforlife
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for your comments and your understanding of our pool renovation in progress. We hope you will come back and enjoy our pool improvements. Have a good day.

Adelaide, Australia
Reviewed 11 June 2013

This place is a great place to stay with easy access to both universal and within east access to the freeway to disney world.You do however need to have a car as there is not the range of eating places as there is on international drive.The hotel does run a free shuttle service to universal ,seaworld & wet & wild...

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Helpful?
Thank gary2507
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the review and nice comments. There are several restaurants just short driving distances from the hotel on International Drive and the surrounding areas. The restaurants within walking distance of the hotel are Wendy's, Burger King, Miller's Ale House, Carrabba's Itailian, Starbucks, Golden Corral, Kobe Steakhouse and Mexican Border Grill. All are just a short walk. We are...

Vernon, Canada
Reviewed 8 June 2013

Stayed at this hotel from May 26 through May 30th. I have to say that I never saw any of the staff, except Gene, at the front desk, ever smile. It was a long weekend and we couldn't believe that they only had one person, Gene, on the front desk. He was unbelievably busy. Dealing with people checking in, answering...

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Helpful?
2Thank Ichabod8312
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We appreciate your comments and we will certainly address the poor service you received from the Universal Guest Service desk agent. We did have a busy weekend and the desk was staffed with two team members. Unfortunately the other staff member may have taken a lunch break or was assisting in another area of the hotel while you were in...

chicago
Reviewed 28 May 2013

Large Hotel, Friendly staff, found most of the desk clerks to be friendly and helpful... with all the people checking in ( during spring break) that has to be a tough job. There is an activities desk and they were also very helpful.. even if you did not buy anything. We found the room to be spacious and very clean....

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Helpful?
2Thank ChgoGal2
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We appreciate your comments and are sorry to hear you may not give us another try after the nice review you gave us. Our complimentary breakfast is quite extensive including hot pancakes, eggs, bacon or sausage, hot cinnamon rolls and much more. We do hope we will see you again.

Orlando, Florida
Reviewed 28 May 2013

This is a very nice hotel, clean and all of the staff (except for one lady at the front desk) was as friendly nice as can be. We had a king size bed, the room was large and comfortable. There was a standing shower, no tub, but it was a bit crammed for two people. They provided an iron and...

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Helpful?
3Thank bowlingpenguin8
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for your comments regarding our Holiday Inn Express. We apologize for the noise issue and how our front desk agent reacted to your comments. This is not the service we strive to deliver and we will address your comments for immediate improvement. We do hope you will give us another opportunity to make your stay an enjoyable one....

Folsom
Reviewed 28 May 2013

The staff was very welcoming and helpful. The rooms were not designed very well knowing the hotel would house mainly families visiting Universal. The are very small without a lot of storage or areas to place your belongings. If there is a family of four it is woth your time to get adjoining rooms.I must say the free breakfast was...

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Helpful?
1Thank Matthew M
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express to spend the Holiday weekend in Orlando. We do have suites that are larger than our standard rooms that will sleep 4 and 6 and equipped with refrigerator and microwave. We appreciate your comments, and the breakfast team will be very happy to hear that you enjoyed the breakfast! We look forward...

Colorado
Reviewed 20 May 2013

I found this to be an average Holiday Inn Express (I stay in many of them). Decent room, but a very uncomfortable bed. Poor breakfast. However, Doris at the front desk was wonderful. Unlike many hotel clerks I've seen, she knew the area and was able to tell me the addresses of the stores I wanted to go to (e.g.,...

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2Thank sm91
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for your great comments regarding Doris. She will be pleased to read your review. We were sorry to hear that you did not like the bed or enjoy the breakfast. Our breakfast is quite extensive including pancakes, hot meat and eggs plus cinnamon rolls, cereals, muffins, bagels and more. Any suggestions for improvement are greatly appreciated however the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Breakfast included
  • Concierge
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Closest Holiday Inn Express Hotel to Universal Orlando Just steps away from Universal Studios and 10 minutes from the Orlando Convention Center, our central Orlando hotel offers both comfort and convenience. If you are looking for lodging near Orlando theme parks, look no further than our charming Orlando hotel, conveniently located at the intersection of Florida s Turnpike and I-4. Easy access to popular Orlando attractions like Walt Disney World Resort and SeaWorld Orlando and Aquatica. Cruise International Drive, also known as I-Drive , for the best shopping, restaurants and entertainment in Orlando. Prime Outlets, Festival Bay, and Mall at Millenia are all five minutes away. Also, we are only 15 minutes away from downtown Orlando. During your Orlando business trip, you will be impressed with the accommodations our Orlando hotel provides. Our Universal hotel is conveniently located near the Orlando/Orange County Convention Center and is the perfect place to stay during your visit to Orlando, FL. While vacationing in Orlando, enjoy several hotel amenities including free high-speed Internet access, pool heated (seasonally) and hot breakfast buffet. Book your reservation today and enjoy our great Orlando hotel deals and rates. Must be 21 years of age with valid credit card at check in. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Universal Studios Orlando

Address: 5605 Major Boulevard, Orlando, FL 32819-7960 (Formerly Sleep Inn & Suites @ Univ Studios)
Region: United States > Florida > Central Florida > Orlando
Price Range: ₹ 7,333 - ₹ 13,618 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Universal Studios Orlando 2.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Universal Studios Orlando
Holiday Inn Express Orlando
Holiday Inn Orlando
Hotel Style:
#98 Business Hotel in Orlando
#155 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Universal Studios Orlando staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Universal Studios Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The elevators are plenty fast enough and there are stairs - we haven't had a room that didn't work yet.”
 of 5 bubbles Live4VacationTrips, 20 Mar 2017 | Read review
“Vending machines are near elevator so if you need silence, ask for a room away from the elevator.”
 of 5 bubbles Karenswims, 4 Mar 2017 | Read review
“Ask for a room on the opposite side of Wendy's, the drive thru traffic can get noisy.”
 of 5 bubbles brewer559, 27 Feb 2017 | Read review
“in the middle”
 of 5 bubbles emissouri92, 11 Jan 2017 | Read review
“Back side rooms overlook a Wendy's restaurant and not far from major road so some road noise in the room. Front side faces the parking lot.”
 of 5 bubbles ColonelAudubon, 9 Nov 2016 | Read review
5 of 5