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Hard Rock Hotel at Universal Orlando

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Traveller (3261)
Room & Suite (734)
Pool & Beach (383)
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Overview
  • Excellent63%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“express pass”(937 reviews)
“city walk”(940 reviews)
“water taxi”(705 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,517)
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Traveller rating
5,106
2,072
783
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203
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5,106
2,072
783
360
203
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All reviewsexpress passcity walkwater taxirock royaltyrock starclub levelvelvet barrock musicpalm restaurantislands of adventurefast passharry potterboth parkskids suiteroom keypool areaearly access
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2,451 - 2,455 of 8,524 reviews
Reviewed 14 May 2016

It was ok but the pacific resort is much better for the money . You get fast passes but that's about the only thing great about the hotel . Will not make this a first pick in the future. Bed was ok, just needs some...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank juliacM2779SR
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 15 May 2016

Thank you for taking the time to submit feedback from your recent vacation at the Hard Rock Hotel at Universal Orlando. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create...More

Reviewed 14 May 2016 via mobile

Highly recommend this hotel, the rooms are big and very clean not to mention the beds are very comfy and a decent size tv, universal and city walk are only a 5 minute walk away and by staying at the hotel you get express passes...More

Thank ebonyroseread
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 15 May 2016

Thanks for the great review! The Universal Unlimited Express Passes really are a fabulous perk, and help save time for other exciting activities, like our nightly dive-in movie. Be sure to stop by The Kitchen restaurant to fuel up before heading to the Universal Orlando...More

Reviewed 13 May 2016

I think I am going to have to break up with Disney World. We spent 3 days here after 4 days at Disney's Polynesian "resort", and it was amazing. I was so happy just walking in the doors of this hotel after our Disney stay....More

5  Thank Apexchick
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 15 May 2016

Thanks for sharing these kind words about your stay with us! With four service hours to choose from, our Rock Royalty level is the perfect booking option for rock stars of all ages. We’re delighted you were able to take full advantage of the onsite...More

Reviewed 13 May 2016

You cannot go wrong with a stay at the Hard Rock & Universal. Fantastic, enthusiastic staff, clean, well-kept property. Great services. All-around winner! We have been there eight times and we will be back again.More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank markpE84DY
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 14 May 2016

We are thrilled you came to rock out with us yet again! Our recently renovated rooms complete with an all new lineup of rock 'n' roll inspired in room amenities, including our signature Sleep Like a Rock bedding, provide ultimate comfort. We cannot wait to...More

Reviewed 13 May 2016 via mobile

Travelled from Australia and stayed here for 3 nights to visit Universal Studios. Fantastic location, loved the water taxi and pool. 5 minute walk to parks and City walk. Rooms were large and very comfortable (especially beds!) Loved everything about it! Definitely recommend to anyone...More

Thank Megan K
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 14 May 2016

Thank you for taking the time to submit feedback from your recent vacation at the Hard Rock Hotel at Universal Orlando. We’re thrilled you were able to enjoy our zero-depth pool. Be sure to check out our nightly dive-in movie for a great way to...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 314 - US$ 562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 314 - US$ 562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (3261)
Room & Suite (734)
Pool & Beach (383)
Dining (185)
Amenities (39)
Family and Play Areas (22)
Business Centre & Event Rooms (10)
Questions & Answers
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KrisMarie9
15 May 2018|
Answer
Response from Hugo B | Reviewed this property |
Unfortunately yes.
0
Votes
SCRFC71
14 May 2018|
Answer
Response from Olivia V |
Yes! Your express pass works for both days - the check in day & the day you check out. You can also use the hotel facilities and stay parked on site for the price of 1 night. I can’t confirm but I think you just have to pick... More
1
Vote
ThompsonFamily190725
13 May 2018|
AnswerShow all 3 answers
Response from jonclark2016 | Reviewed this property |
I agree with the previous answer. The kitchen for us was a great value breakfast. It’s all you can eat and we ate enough to keep us going until evening dinner with a very small snack in the afternoon. I’m certain we saved... More
1
Vote
Room Tips
"Ask for a room with park views. Maybe request a non-connecting room too if you want it quieter."
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"All are good, Pool View in summer would be entertaining"
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"Book the Club Level ,amazing service Garden view if you prefer quiet, Pool view is also awesome."
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"Pool view is great, but be prepared to heard loud music all day. Not great if you want to get the kids down..."
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