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Hard Rock Hotel at Universal Orlando

9,306 reviews
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Traveller (3140)
Room & Suite (716)
Pool & Beach (368)
Overview
  • Excellent62%
  • Very good24%
  • Average8%
  • Poor4%
  • Terrible2%
Travellers talk about
“express pass”(980 reviews)
“city walk”(931 reviews)
“water taxi”(720 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Rooms
13 Mar14 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,306)Write a Review
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4,978
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200
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2,121 - 2,125 of 8,340 reviews
Reviewed 17 June 2016

Fantastic location but very impersonal. Not greeted on arrival nor told of facilities available ie breakfast, dinner. No porter service was offered. No complimentary water or robes in room ( water in room $7 a bottle) . I requested a taxi to a local mall...More

Thank rachelmoloney72
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 18 June 2016

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will...More

Reviewed 16 June 2016

The banquet staff and the front desk and the Hard Rock store were absolutely outstanding. Better than a Ritz Carlton that we've stayed at! The food was plentiful and delicious. Rooms are a little dated, but the service compensates for that!! Butterfly garden is amazing...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank mathmom62
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 17 June 2016

Thank you for the stellar five star review. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just that during your stay with us....More

Reviewed 16 June 2016

The Hard Rock is more palazzo than hotel. It is chic and sleek. It is populated by mannequins wearing the 'costumes' of mostly dead rock and pop stars. I was on the Kurt Cobain floor. It had the most amazing pool with underwater speakers, a...More

2  Thank Gareth J
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 30 June 2016

Hi Gareth, Thank you for sharing your five-star review of your recent stay at the Hard Rock Hotel at Universal Orlando. Between the rockin’ memorabilia to our recently renovated rooms to our team of Rock Stars, we pride ourselves on spreading the spirit of rock...More

Reviewed 15 June 2016 via mobile

This was our third visit to this hotel having stayed previously in 2008 and 2012 and our second staying on club level. Many hotels which we have returned to have let standards slip but not this one. The staff everywhere are polite and efficient but...More

5  Thank Kenneth A
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 17 June 2016

Thank you for your rockin’ review and continuing to choose the Hard Rock Hotel at Universal Orlando as your vacation destination. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I...More

Reviewed 14 June 2016

Spent one night here to take advantage of the proximity to Universal, the early entry to Harry Potter at Islands and the included fast passes. The staff could not have been more welcoming and helpful so a double thumbs up to all of them for...More

3  Thank Pauly-101
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 15 June 2016

We were delighted to welcome you for a short, yet sweet, stay! Our team of all stars takes pride in creating an experience that truly rocks, and we are thrilled you experienced nothing less during your visit with us. Our recently renovated rooms feature an...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 295 - US$ 639 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 295 - US$ 639 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (3140)
Room & Suite (716)
Pool & Beach (368)
Dining (185)
Amenities (39)
Family and Play Areas (22)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
Fox-Fereday
24 February 2018|
Answer
Response from Amanda H | Reviewed this property |
Unfortunately The Hard Rock is a smoke free location but they do have Corona Cigar stores and lounge locations throughout Orlando. I think they're on trip advisor as well
1
Vote
Holly67890
1 February 2018|
AnswerShow all 3 answers
Response from Amanda H | Reviewed this property |
The Kitchen restaurant has an entire gluten free menu. Can book on opentable and note gluten free preference
1
Vote
travellaporte
28 January 2018|
AnswerShow all 2 answers
Response from X14FLY | Reviewed this property |
I don't think so email hotel as they will help normally email back within 24 hours
0
Votes
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Room Tips
"We liked the higher floor with a view of Universal City Walk and the Universal Parks."
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"The garden view looks much better than the pool view"
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"Family of 4 I would definitely do the deluxe rooms because you get a sleep sofa!"
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"All our great. We took our kids once and had a junior suite - BEAUTIFUL"
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