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Hard Rock Hotel at Universal Orlando

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Traveller (3230)
Room & Suite (733)
Pool & Beach (382)
Overview
  • Excellent63%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“express pass”(937 reviews)
“city walk”(940 reviews)
“water taxi”(705 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,447)
There are newer reviews for Hard Rock Hotel at Universal Orlando
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8,464 results
Traveller rating
5,067
2,060
775
360
202
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5,067
2,060
775
360
202
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All reviewsexpress passcity walkwater taxirock royaltyrock starclub levelvelvet barrock musicpalm restaurantislands of adventurefast passharry potterboth parkskids suiteroom keypool areaearly access
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2,111 - 2,115 of 8,464 reviews
Reviewed 22 July 2016

Was a little disappointed with the room considering what we paid. Bathroom was small and the air conditioning very noisy. However the hotel is very well located, has a great 'vibe' and good pool area. Food at 'The Kitchen' was good with great service although...More

Thank JPD802
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 23 July 2016

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are thrilled your family was able to take advantage of Universal Unlimited Express Passes, they really do take the parks to a...More

Reviewed 22 July 2016

In general customer service in America leaves GB in the shade. but the guys and girls at Hard Rock took it over the top. this is a fantastic Hotel and the staff could not have been more helpful even when we made a mistake with...More

Thank James E
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 23 July 2016

Thank you for your rockin’ review and for choosing the Hard Rock Hotel at Universal Orlando as your vacation destination. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am...More

Reviewed 21 July 2016

This hotel was very nice and well maintained. They have lots of rock memorabilia on site that is very interesting. They have a very nice pool area with lots of pool chairs to lay out, relax, & enjoy. The staff is very helpful and will...More

Thank joanna182337
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 22 July 2016

Thank you for the rockin' review of your recent stay at the Hard Rock Hotel at Universal Orlando. From the awesome memorabilia to our team of Rock Stars, we strive to create an experience that truly rocks and we are glad you felt that during...More

Reviewed 21 July 2016 via mobile

We found the hotel room nothing special, while the room was of a decent size the bathroom was very small with a poor overhead shower A nice perk is using the water taxi to get to the parks (but they don't run if there is...More

Thank John K
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 22 July 2016

Hi John, Thank you for sharing a review of your recent stay at the Hard Rock Hotel at Universal Orlando. The Universal Unlimited Express Passes and close proximity to the parks can't be beat. We hope to welcome you back again very soon. Rock On!

Reviewed 21 July 2016

Awesome stay at the Hard Rock Universal Orlando, First time as we normally rent a villa but I find that with a villa I have to drive everywhere so I cant have a drink, but staying at Universal on site the sky was the limit....More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Robert W
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 31 July 2016

We were honored you rocked out with us! From the awesome memorabilia to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for the stellar five-star review, we look forward to welcoming you back again soon. Rock On!

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 294 - US$ 558 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 294 - US$ 558 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (3230)
Room & Suite (733)
Pool & Beach (382)
Dining (185)
Amenities (39)
Family and Play Areas (22)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
ThompsonFamily190725
21 April 2018|
AnswerShow all 3 answers
Response from Juleskev123 |
Yes - the hotel does supply towels so you don't need to bring your own. Fresh towels every day.
1
Vote
CHERYL M
13 April 2018|
Answer
Response from Crissy7682 | Reviewed this property |
Yes, we went to both park all 4 days we were there and used express pass on all the rides that accepted it which were most.
1
Vote
Melanie L
13 April 2018|
AnswerShow all 3 answers
Response from Diane D | Reviewed this property |
Busy - kids love it.
1
Vote
Room Tips
"Club level is worth it for the amenities and view. 7th floor was away from the noise of the pool."
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"pool view or corner suites are the best"
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"Choose the Rock level for all the inclusions."
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"High Floor for the best views otherwise it will be tree's !"
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