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Hard Rock Hotel at Universal Orlando

Travellers' Choice award winner
#45 of 335 Hotels in Orlando
GreenLeadersBronze level
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Hard Rock Hotel at Universal Orlando
Hard Rock Hotel at Universal Orlando
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8,175 Reviews from our TripAdvisor Community

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Showing 7,358: English reviews
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Reviewed yesterday NEW

Took my family of four (two kids ages 10 and 13) to stay at the hard rock hotel at universal. Booked through tripguy.com. Great experience. Hotel is clean, friendly staff, great pool, and good quick food options to grab on the way to the park. I loved the location. While there was a boat dock to ride over to the...

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Helpful?
Thank Jonathan B
Naples, United States
Reviewed yesterday NEW

Beach club, pool area needs better entertainment , drinks expensive and water down also 18% tip included on the bill not happy , the ambient needs more updating , also service takes a long time to get notice need more staff

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Robert S
Orlando
Reviewed 2 days ago NEW

stayed with my family for the first time. the staff all in all were friendly and gave a welcoming atmosphere. The room size was very adequate for my family. Enjoyed going to the arcade, as well as dining at the Kitchen Restaurant with my family.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank louissR7068GW
Connecticut
Reviewed 2 days ago NEW

- Dried urine surrounding toilet seat where it screws into the bowl (I cleaned it myself) - Clogged shower/tub- maintenance removed LARGE clump of hair - Smudge marks on light switch and door knobs - No power cord to alarm clock/radio The management is pitiful. We switched rooms to a somewhat cleaner room however as we were packing up our...

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank Scrooge276
Sheffield, United Kingdom
Reviewed 2 days ago NEW

We stayed here on our previous visit to the theme parks. The location for the Universal parks can't be beaten - so close - and with the benefit of early access to the Wizard World and Unlimited Express passes it made our visit even better. Our room was great - two large comfortable beds so plenty of room for us...

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Helpful?
Thank HulaMN
West Memphis, Arkansas
Reviewed 2 days ago NEWvia mobile

We spent a week at the Hard Rock Hotel. Great location! 5 minute walk to both parks or Citywalk. The unlimited Express Passes were well worth the price tag for this hotel. We were able to get most of the park rides done within just a few hours each day which allowed us lots of time to come back and...

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Helpful?
Thank natejessWM
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the rockin' response. With the Universal Unlimited Express Passes, and early admission to the Wizarding World of Harry Potter, everyone is sure to enjoy their favorite attractions again and again. We hope to welcome you back to the Hard Rock very soon.

Orlando
Reviewed 2 days ago NEW

Great place for music fans. The pool was great. Lots of things going on for kids even if you don't go to universal. Rooms were spacious for 4. Dogs were allowed. The breakfast buffet at the kitchen was great.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank 875robynd
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thanks for the rockin’ review. Our zero-depth pool, featuring our awesome water slide, is the perfect spot to beat the heat. The Kitchen is a great way to fuel up in the morning. Once again thank you for all of your awesome insights and for sharing them with everyone here at TripAdvisor. We hope to see you again soon. Rock...

Orlando
Reviewed 3 days ago NEW

This is nice, but so OVERPRICED. We chose Hard Rock because you can walk to Universal and get early entrance to Harry Potter. NOT!!!! Apparently that now has changed to different days for each park. We ended up having to walk to Islands of Adventure instead. We could have stayed close to Islands of Adventures for more that $100.00 LESS...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Ron M
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. The water taxi places you right at the heart of CityWalk between both parks. We hope to have the opportunity to welcome you back. Rock On!

Orlando
Reviewed 3 days ago NEW

We have stayed at several hotels at Universal. The Hard Rock Hotel has been the favorite. Our grandsons enjoyed this hotel also. The staff is very friendly and efficient. The location is perfect and access to Universal is a beautiful walk or boat ride. The food in The Kitchen is great. The bar Velvet is a nice place for adult...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Knittingeileen
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the stellar five-star review. We are thrilled you experienced the Rock Star experience from the moment you arrived. We are thrilled your family was able to take advantage of Universal Unlimited Express Passes, they really do take the parks to a whole new level. We look forward to welcoming you back again soon for another vacation fit...

Orlando
Reviewed 4 days ago NEW

We was overcharged first off then we went to go have dinner at the kitchen and sat at the table for 30 minutes as the server waited on everybody that got seated after us we got up and left we got put in a room where the air was not working we live local and I stay at all the...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank reneed806
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. We hope to have the opportunity to welcome you back. Rock On!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Price Range: ₹ 17,343 - ₹ 39,725 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Reservation Options:
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#33 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel at Universal Orlando staff and other travellers.
302 questions
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Questions? Get answers from Hard Rock Hotel at Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We didn't have any special room, we did not mind. Didn't spend much time in the room.”
 of 5 bubbles reen1026, 23 Mar 2017 | Read review
“Avoid pool view rooms if noise bothers you. The noise from the pool area did not bother us, but may bother some.”
 of 5 bubbles CandiceR915, 20 Mar 2017 | Read review
“Water Taxi and Resturan tare on the 1st Floor, Check in/Out is on the 3rd Floor.”
 of 5 bubbles Q7590FEsteveh, 19 Mar 2017 | Read review
“Pool view rooms are noisier but not that loud..”
 of 5 bubbles chrishG5239DH, 14 Mar 2017 | Read review
“We heard corner unites are larger ours was perfect size for usi”
 of 5 bubbles 308helena, 14 Mar 2017 | Read review
5 of 5