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Loews Portofino Bay Hotel at Universal Orlando

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#79 of 333 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
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3,118 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 2,892: English reviews
Indianapolis, IN
Reviewed 13 June 2015

We received top notch service from all staff. At check in the front desk person was friendly and set the stage for a wonderful stay. The bellman checked to see that we had enough towels for our family and when he went and got us another set of towels so each person had a towel. He also had waited for...

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Helpful?
1Thank sd1029
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. We are pleased you enjoyed some of the special perks of staying on-site, such as the Early Park Access and Express Passes, as well as poolside activities. We are ecstatic to hear you love our hotel and hope to see you and your family again very soon!

Reviewed 13 June 2015 via mobile

Room safe broken. Clock radio broken. Room service menu not provided. Room was not cleaned before 3 either day even though I requested "early service" . I ended up cleaning the room myself right down to removing trash. Management apologized but didn't seem to care otherwise. This is after multiple calls trying to get them. Babysitting service recommend by front...

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Helpful?
3Thank dadvo
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your candid feedback. Please know your comfort and enjoyment are our priority. These issues you mentioned should not have been an inconvenience to you during your stay; please accept my sincere apologies. I would value the opportunity to speak to you directly. Please feel free to contact me at portofinogeneralmanager@loewshotels.com with your contact information so we may...

New Britain, Connecticut
Reviewed 13 June 2015

This hotel was beautiful and unique... taking on the appearance of Portofino, Italy. The rooms were great, the restaurants were enjoyable (I particularly enjoyed Mama Della's Ristorante) and the pools were a lot of fun. But the highlight is by far the perks for visiting Universal Studios. When staying at this hotel you get 1) to enter the park an...

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Helpful?
1Thank katiebugstars
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the review. I was delighted to read your enjoyed our accommodations and dining opportunities. The Early Park Admission is a great way to experience the Wizzarding World of Harry Potter; I am pleased you were able to take FULL advantage of this benefit, as well as the Universal Express Passes. It would be an absolute pleasure to...

Boulder, Colorado
Reviewed 13 June 2015

We stayed here for 4 days while we visited Universal. We rented three rooms in the villa section for 6 kids and 2 adults. The room were beautiful and the beds were comfortable. The showers were quite small in the regular rooms the the one in the parlor was lovely. The staff was very helpful in getting set up to...

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Helpful?
Thank Victoria G
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. I am glad you enjoyed our friendly staff and the theme park benefits you receive when staying at our on-site hotels. I am sorry to hear about the issue you encountered with your restaurant bill and am following up with the appropriate management teams to ensure this does not continue. We hope the next time...

Washington DC, District of Columbia
Reviewed 12 June 2015

The Loews Portofino Bay is a beautiful property however the service could use some work. The room was very nice with a large bathroom and large balcony overlooking the bay. We were on the top floor and loved the view! We had issues with our room keys working so entering our room was a 10 minute ordeal (even after multiple...

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Helpful?
3Thank Brian U
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your candid feedback. I am very glad to hear you enjoyed our spacious accommodations and the relaxing ambiance of our unique oasis. However, I am disheartened to hear the level of service and communication you received caused an unpleasant experience during your stay. Your comments will be shared with the appropriate departments. This is not representative of...

Doha, Qatar
Reviewed 12 June 2015

During our trip to the US, at very short notice I was able to book a standard suite for one night at the Portofino Hotel to enable my wife & I to visit the Harry Potter theme park, she's the fan. At check-in we were told that the hotel had upgraded us for the night to Suite 501 which over...

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Helpful?
1Thank OilandGas_13
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

WOW! What a treat! It’s always exciting when we have to opportunity to really spoil our guests and upgrade them to one of our amazing luxury suites. I pleased to read you enjoyed every minute of it, even if only for one night. We certainly look forward to welcoming you back again in the future.

Fishers, Indiana
Reviewed 12 June 2015

First I have to say that this property has, hands down, one of the BEST customer service. Smiles on everyone's faces, always willing to go the extra mile to help from concierge to front, valet to bellman and room service to wait staff... just simply amazing staff with superb attitude. Our experience was also much elevated by booking through American...

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Helpful?
3Thank PapaJeee
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We are thrilled to hear you had a great stay and especially pleased you enjoyed the benefits that come along with the American Express Fine Hotels and Resorts program. We are very proud to participate in the program. Our VIP and Portofino Club teams will be happy to hear you enjoyed the experience. We look forward to welcoming you back!

Baltimore, Maryland
Reviewed 11 June 2015

We have visited the Portofino Bay Hotel annually over the past 15 years (sometimes we have visited more than once in a year). This trip has proved to be a disappointment. Our connecting rooms are looking a bit used. When we entered our room, we noted that we had a handicapped room. We called the front desk and they basically...

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Helpful?
5Thank Kathy G
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We appreciate your feedback and would like to talk with you about your recent stay. Your comments are certainly not indicative of the type of experience we strive to consistently deliver to our guests. Please contact us at: portofinogeneralmanager@loewshotels.com so that we may schedule a call at your convenience.

Reviewed 10 June 2015 via mobile

Beautiful relaxing resort The pool was wonderful The beds are super comfortable Rooms are lovely Sal's Market Deli for pizza, sandwiches or pizza are worth trying out Only negative - the Check in/out were both very slow processes at the front desk (and it wasn't busy either time) I would absolutely recommend staying here!

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Helpful?
Thank Ccmarjo
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing comments about your stay. We are pleased to read you enjoyed the quick and prompt service at Sal's Market and Deli and were able to relax in our spacious rooms and by one of our three pools. We hope to host you as our guest again soon!

New Orleans, Louisiana
Reviewed 10 June 2015

Beautiful resort and helpful staff combined for a thoroughly enjoyable stay. Kids loved the pool. Shopping and dining options galore. Water taxi to city walk/universal made coming and going a breeze. Would definitely recommend to family and friends.

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Helpful?
Thank Rob H
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. I am so pleased to hear you were able to find something enjoyable for all members of your party. We look forward to serving you again soon. Until then, Ciao!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: ₹ 18,186 - ₹ 39,232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Hotel Style:
#15 Top resorts Hotel in Orlando
#17 Spa Hotel in Orlando
#17 Green Hotel in Orlando
#30 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
128 questions
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Collegeville, Pennsylvania
over a year ago
bishop auckland
Buffalo, New York
5 months ago
Bear, Delaware

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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking the lagoon”
 of 5 bubbles Marchhare7791, 7 Dec 2016 | Read review
“West wing room”
 of 5 bubbles yusi50, 5 Dec 2016 | Read review
“Rooms overlooking the bay are best.”
 of 5 bubbles touchwoodjudith, 30 Nov 2016 | Read review
“The club room is the way to go here.”
 of 5 bubbles jkmahony, 23 Nov 2016 | Read review
“Family suite if you have kids is the way to go!”
 of 5 bubbles abk_atl, 22 Nov 2016 | Read review
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