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Holiday Inn & Suites Across from Universal Orlando

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1,938 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn & Suites Across from Universal Orlando
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Showing 1,254: English reviews
Berea, Ohio
Reviewed 3 May 2015

This was a nice and very comfortable hotel. The staff was very friendly and accommodating to us. We had a suite (as a surprise upgrade) that was very nice with a few dishes, a large refrigerator, and dishwasher provided. There are some renovations being made that we could see, so as an answer to the reviews about dusty carpet, etc:...

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Helpful?
2Thank Fireandice29
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

We certainly appreciate the feedback as it is most important to us. We completed on a property refresh project that we are proud to offer to our future guests. Our hotel holds a high level of service, cleanliness and quality of its product. We look forward to having you stay with us again next time you are in the Orlando...

Reviewed 2 May 2015

Big room, but small beds, old carpet that was too dusty! Room service never leaved the proper number of towels. The window did not open what leaves the room more dusty. The location is very good to visit universal parks.

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Helpful?
1Thank Prrbr
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Thank you for your feedback. We regret that we did not meet your expectations. I hope you will accept our sincere apologies. We look forward to seeing you again next time you travel into the Orlando area.

Reviewed 30 April 2015 via mobile

I attended a seminar at this hotel today. I am still nursing my daughter and needed a private place to pump so I talked to the manager to arrange this when I arrived. I was offered the bathroom at first, but refused and asked for a clean alternative. I then had to revisit the front desk on every break since...

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Helpful?
3Thank Allie N
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

We are disheartened to hear that your experience left you with such a negative impression of our Hotel. I wish to offer my personal apology for this matter. You are correct, this was a very simple request, and we should have been ready to offer a resolution. We appreciate you sharing your feedback, as it is an invaluable tool for...

Foristell, Missouri
Reviewed 27 April 2015

Had a 2 bdrm 2bth suite and was very happy. Price was good. Location to Universal was excellent. Convenient times for shuttle. Could not have asked for more. Breakfast was offered at 10.00 which we did not participate in so I am note sure how it was. Hotel was attached to a TGIFridays.

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Helpful?
1Thank Ann F
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Thank you for posting such great review of the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We are thrilled to learn your time with us was splendid. We hope to welcome you back again very soon.

Nashville, Indiana
Reviewed 27 April 2015

Very nice hotel and a very nice staff but the bathroom in the room we stayed in had no towel racks. Had to throw everything on the floor for five nights. Television channel selections are horrible. Parking is usually a long way away since a restaurant is attached to it.

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1Thank tom g
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

We appreciate your comments and will use them to help our team continually provide an excellent experience for our guests

Nashville, Tennessee
Reviewed 27 April 2015 via mobile

This hotel was awesome. Let us check in early so we could start our vacation early. Everyone was so helpful and friendly. Clean rooms and nice pool area. Shuttles to universal was easy. TGI Fridays was accessible without leaving the hotel and available as room service.

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Helpful?
1Thank Blonditn1
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Thanks for writing the great feedback from your recent stay. We are delighted to hear that you had an amazing time. Please visit us again next time your travels take you to the Orlando area.

Corrales, New Mexico
Reviewed 26 April 2015

I stayed here as a business trip and training. Staff was very helpful and I did not experience rudeness recently cited. My room was well worth the charge and very clean. The hotel offers all kinds of discounts for Orlando attractions. If you're not a couch potato, walk across the boulevard into Universal Studios. It's a beautiful walk and so...

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Helpful?
2Thank carylanddon
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

We are delighted that you had a great stay with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We look forward to having you stay with us again next time you are in the Orlando area.

Rotherham, United Kingdom
Reviewed 25 April 2015

I was sceptical about this hotel when reading the reviews on trip adviser from recent peoples stays. I can confirm that the hotel staff are exceptional and could not help us enough due to the tour operator messing up our booking. They took over and made sure what started off to be a mess, ended up being a holiday of...

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Helpful?
4Thank Jason W
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

We appreciate the opportunity to serve you during your family holiday to Florida. We are happy to hear you had a great time. We look forward to seeing you again next time you travel into the Orlando area.

Orlando, Florida
Reviewed 23 April 2015

So where to begin...... Let's start with the rude and unhelpful front desk. Despite the placards in the room that states if you need anything, just ask, that so simply not the case at all. Especially if that lone request is simply for a bottle of water! I had to basically threaten to call a manager just to get a...

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Helpful?
1Thank Mr R
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Thank you for your feedback. We are so sorry to read that you didn't enjoy your stay with us. We are disappointed with ourselves to read about such an experience. We are as committed as ever to bringing the high service standards that Holiday Inn is known for across the globe. Please accept our apology, and please consider an invite...

South Carolina
Reviewed 20 April 2015

We made reservations for March back in January. My husband, myself, 2 children and 2 grandparents booked the 2 bedroom suite. The main reason we booked there was right across the street from Universal and my in-laws could come and go as they wanted to. We booked the wuite because we stay in their timeshare often and have had no...

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Helpful?
6Thank Mary S
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

... Please accept our apology for the disappointment you experienced. We are nearing completion of property refresh effort. During our refresh efforts, we did send some reservations to our partner hotels. I would like to speak with you further regarding this matter. Please contact me directly at the Hotel at your convenience. David A Hall

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, Sea World and Wet n' Wild. Complimentary Limited Scheduled transportation to Universal Orlando, Sea World and Wet n' Wild. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 12,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more   less 

Additional Information about Holiday Inn & Suites Across from Universal Orlando

Address: 5905 Kirkman Road, Orlando, FL 32819-7925
Region: United States > Florida > Central Florida > Orlando
Price Range: ₹ 6,878 - ₹ 16,049 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn & Suites Across from Universal Orlando 3*
Number of rooms: 256
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Priceline and Expedia so you can book your Holiday Inn & Suites Across from Universal Orlando reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
Holiday Inn And Suites Main Gate To Universal Orlando
Holiday Inn Orlando
Hotel Style:
#147 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn & Suites Across from Universal Orlando staff and other travellers.
164 questions
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Pickering, United Kingdom
10 months ago
Leeds, United Kingdom
1 month ago
Derbyshire, United Kingdom

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Questions? Get answers from Holiday Inn & Suites Across from Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the suite if you have a family”
 of 5 bubbles lesliecR4882JX, 24 Mar 2017 | Read review
“I have not seen a good room.”
 of 5 bubbles busytraveler2015, 19 Mar 2017 | Read review
“We were on the second floor facing away from Kirkman and it was super quiet.”
 of 5 bubbles Y2567LRbrianm, 13 Mar 2017 | Read review
“Request higher floors to enjoy the view of Universal Studio”
  • Bedroom with Two touble bed
  • Living room attached with Kitchen
  • Living room
 of 5 bubbles 345augustinec, 7 Mar 2017 | Read review
“The odd numbered rooms about the 20's all have a slight view of Universal”
  • In-bedroom television and storage
  • Separate sink area
  • Double beds
  • Nice to have kitchenette
  • A view of Universal (room 741)
 of 5 bubbles AngeloS160, 2 Mar 2017 | Read review
5 of 5