This is quite possibly the worst hotel stay we have ever experienced. The only thing good was the view! There was no water/toilets from 9am - 3pm for two days of our stay. If you used the toilet, urine and or feces sat in the toilet bowl until the water was turned back on! Would not flush! This was disgusting and unsanitary!! There was no maid/cleaning services due to staff shortage. The wifi went out on the second day of our stay. One of the two elevators was broken on the morning of our departure. The bathroom wall was moldy/dirty There was no drain in the bathtub, so a bath was not possible. Even the blow dryer was broken. The window blinds/slats were all bent and uneven. They also were not functional for opening and closing, hence, disrupting our view of the ocean. The A/C was barely working and was draining on the balcony in the sitting room. The pillows were like laying on a small cotton ball. The sheets and comforter were super thin and worn. We quite honestly were worried about bed bugs! Thankfully that was not an issue. We paid a $20 per night resort fee. This was no resort!! There was no restaurant/tiki bar. Nowhere to get food or a drink by the pool. There was no rental service for beach chairs or umbrellas. How are guests from out of town supposed to lie on the beach with no equipment available?? The website did not portray the hotel as it truly is. Old and outdated and in serious need of refurbishing. We paid $1400 for two rooms for three nights. We could have had a full two bedroom condo with full kitchen, jacuzzi bathtub, resort pool with restaurant and bar at the Hilton Grand Vacation Resort for the same price! This hotel is sitting on a gold mine of property and has the potential with serious upgrading to be a beautiful resort. Right now it is just a dive with a great view. …
I stayed in Room 315, Ocean Front King Room with a balcony. The view was amazing! Balcony was large and private for relaxing. Room and hotel property was very clean. Parking was easy and hotel issued you a parking permit for your car. Pool was nice and clean. It was nice having Kitchenette in my room. It offered small coffee pot and coffee / tea, toaster, fridge & freezer, microwave plus dishes & silverware for 4. Perfect for some quick home cooked meals or snacks! And if you do go grocery shopping, Publix is nice, BUT not far down the A1A is a HUGE Dollar General Market Place which offers fresh produce, meats, and many groceries in addition to their normal offerings. I would definitely stay here again. Perfect location, clean, quiet. Single female traveler and have always felt safe in NSB.…
This is a great little beachfront hotel. I stayed here with my two oldest granddaughters 14 and 17 and we loved the fact that especially it had two bedrooms. They don’t want to sleep in the same room with Mimi that snores. We pretty much didn’t expect much from the staff but that was on us we went and got our own towels took out our own garbage and we had no problem doing that. The People at the front desk were just so nice. We will definitely stay here again. We felt safe and secure inside this hotel. The hotel is located directly on the Atlantic Ocean for quick and easy access. We will definitely come again.
Friendly staff. Large, clean, ocean view/front suites that feel more like a condo. After the beach, enjoyed sitting on the balcony, watching the waves,with a cool drink. Plenty places to gather around pool if you’re with a group. Didn’t try restaurant.
There were roaches in the bathroom. The toaster burned up when plugged in. The drains in the bathtubs and sink were very slow to drain. Nice to have plates and silverware. New paint job inside and out is nice.
Loved the ocean view king suite. Reasonably priced and perfect for a several night stay. Full sized refrigerator and microwave, coffee maker and toaster in kitchenette. Beach access is right at hotel and parking is free. Hotel is very close to restaurants and stores.
Great ocean view. Extreme stinginess with towels and washcloths. Had to ask multiple times before we could get new bathroom towels ( never did get washcloths). Towels are not provided for pool or beach.
Excellent service an view would definitely recommend this hotel to all my family an friends I’ve always thought of best western hotel as a just passing though kinda hostel, however my stay here In New Symerna was absolutely amazing
Rooms are clean and nicely equipped. Friendly staff, cute restaurant (breakfast and lunch only). Great area. Fantastic restaurants with Canal Street and Riverfront just a few minutes away. Perfect stay every time. We look forward to our next visit! Come for the beautiful views!
The smoke alarm went off all night and no one came to change it out until the next morning. When calling them to request a change of batteries, they were only concerned if we had smoke in the room. No one ever told me it would be the next morning before it was changed, nor offered a new room. We had to listen to beeping every 5 minutes throughout the night. I will never stay with Best Western again.