Coconut Palms Beach Resort II
611 S Atlantic Ave, New Smyrna Beach, FL 32169-2738
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About
#14 of 54 hotels in New Smyrna Beach
Location
Cleanliness
Service
Value
New Smyrna Beach is located just south of better known Daytona Beach, Florida and is the ultimate beach lover’s destination. Though it is small, New Smyrna Beach boasts 13 miles of white sand beaches, consistently voted some of Florida’s best. The home of swimming, surfing, fishing, and water sports, these gorgeous beaches aren’t the only thing to enjoy here. As the second oldest city in Florida, it is packed with history and charm. Flager Avenue and Canal Street offer unique shops and restaurants, and the Canaveral National Seashore is just a short drive south. |break|Located directly on the beaches that this area is known for, the Coconut Palms Beach Resort will make you feel right at home. We doubt you’ll want to spend much time inside, but these condo rentals feature full kitchens, laundry facilities, and private bedrooms with room for your entire family. Outside your door, you’ll find three outdoor swimming pools, a picnic area, fitness facilities, children’s playground, snack ba
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Snack bar
Beach
Children Activities (Kid / Family Friendly)
BBQ facilities
Non-smoking hotel
Parking
Wifi
Outdoor pool
Heated pool
Vending machine
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Self-serve laundry
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Room features
Air conditioning
Private balcony
Kitchenette
Dishwasher
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Location
66Somewhat walkable
Grade: 66 out of 100
60Restaurantswithin 1 km
35Attractionswithin 1 km
685Reviews53Q+A100Room tips
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If you’re looking for an amazing location without all the room frills, this is it. We were in the Royal Palms building, and you literally walk by the pool and down some stairs and you’re on the beach. There are multiple buildings. The pool at Royal Palms is heated and was very clean. No hot tub. Flagler Avenue is about a 10-minute walk and most of the town’s festivities take place there, including dining, bars and boutiques. Our room was a two-bedroom. It was very clean, and adequately stocked with coffee, sugar, creamer, and shower/bath supplies and towels. Spacious, and the beds were very comfortable! Housekeeping was friendly and responsive. Furniture and TV (no streaming options) could use an update, but all my needs were met. How much time do you spend in your room anyway? We enjoyed our stay.…
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Bring quarters for laundry. Its $1.50 a load.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
5 stars for location. 1 star for rooms. Many things are old and damaged. Furniture is gross and stained. Dishwasher was rusty inside. Front door would not lock. Windows were cloudy between glass. Cabinet doors had broken hinges. Microwave buttons didn't work. Cable TV has no guide and doesn't change channels correctly. AC doesn't reach back bedroom well and vents in other rooms rusted open. Parking was tough.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rick Lohr, General Manager at Coconut Palms Beach Resort II
Responded 2 weeks ago
Thank you for your response on you visit to Coconut Palms Beach Resort. We apologize if we did not meet your expectations. It was good to read you liked the location, we have shared your comments with the entire team so they can see your feedback. Thank you for your response it is important we know how our guests feel about their stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stopped here by mistake thinking that it was where my reservation was, unfortunately I was at the wrong place but Dominic made sure that I had a place to stay before I left. I went to the other place and it was dirty and I did not feel safe so I thought about how nice Dominic was and went back to the Coconut Palms. Dominic found me the perfect room and even walked me up to it to make sure I would feel comfortable staying there. I have not received such great customer service in a very very long time! I cannot say enough great things about his exceptional service. In the morning I ran into another employee and he let me know where I could get to the ways to get to the beach without me even asking. Then I ran into the manager and he made sure everything was going good with my stay. Everyday I got a message asking how everything was going. They are doing construction but it is Florida so you are outside all day and I did not hear anything and my room was completely remodeled and beautiful. After the construction is done it will be an amazing place to stay. There are several pools that they offer, close to downtown, and a couple ways to get down to the beach from the hotel. I cannot say enough good things about my stay!…
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rick Lohr, General Manager at Coconut Palms Beach Resort II
Responded 4 weeks ago
It was a pleasure to meet you when you were visiting the resort. I shared your comments with Dominick and told him how you appreciated his service. We were happy you enjoyed you stay and can see where the resort is headed with all the improvements. Thank you again and please come back and visit us again when visiting the New Smyrna Beach area
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in on Saturday August 26th to find out the main resort and pool are closed without any correspondence to this either to us or on their website. We were put 2.5 blocks away and across the street, nice unit, no pool, no beach no amenities and but not what I paid for. They moved us Sunday to a beautiful unit, ocean view above the pool in another building. Monday morning we go to the beach to come back to our keys not working, maintenance came and we were told we were going to have to move for a third time to a different building. We left and came home, it’s a beautiful place, what we had access to, but they have some issues. Never the less to say our vacation was ruined. We will not go back.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rick Lohr, General Manager at Coconut Palms Beach Resort II
Responded 30 Aug 2023
Thank you for your response on your visit to the Coconut Palms Beach Resort. Allow me to apologize for the inconveniences you encountered when visiting. You should never have any key or lock issues staying here or at any resort. There are three pools located at the resort and one is closed due to last year's hurricanes. The resort has five different buildings we place guests into stay when visiting. I hope this explains a few of your questions but again your frustrations with your door look are not acceptable and again on behalf of the entire team I apologize. Thank you for sharing your comments with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WORST CUSTOMER EXPERIENCE I HAVE EVER SEEN. There was NO notification that construction was happening at the hotel, so we had to go out of our way to contact the hotel to ask about our reservation in TWO MONTHS, and they told us that we couldn’t stay there anymore. No contact by the hotel, only a voicemail when we called the supervisor, and absolutely no remorse. Absolutely atrocious—I have never written a hotel review before, and we got treated so poorly and unprofessionally that I had to figure out how to do it to warn others. Will not be associating with Wyndham hotels for whatever trips I have left in my lifetime.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rick Lohr, General Manager at Coconut Palms Beach Resort II
Responded 21 Aug 2023
Thank you for your feed back. Not knowing how you made your reservations it is hard to know how this happened. Due to delays in renovations and hurricane restorations it has set us back further than our anticipated completion date. We have contacted guests, owners and travel companies to advise them of the delays. We apologize for the inconvenience this may have caused. Thank you for your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been owners for 23 years, called to confirm reservation made in May. We were told reservations was cancelled, Told we needed to pay $600 more for Hurricane fees, then told we needed to pay another $1600 is Hurricane assessment fees, what happened to insurance $$ and the $$ FEMA gave? Even if we paid would not have a room. This place is a rip off. They don’t care about customers they are stealing from people. The condos are gross, no central ac, the pool is down. No Tiki hut! Way to ruin a family Vacation! STAY AWAY! SAVE YOIR MONEY!
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Pool is down, no AC, rip off!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rick Lohr, General Manager at Coconut Palms Beach Resort II
Responded 12 Aug 2023
Thank you for your comments we have tried to communicate with our owners to so you have an understanding of why you have a special assessment and the damages from last years hurricanes and the renovations taking place. Currently we are working to get the resort back to its original glory. The pool bar is closed due to the pool being closed for the safety of our. There is much work being completed and if this has disrupted you ability to stay we apologize. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here last year in July and really enjoyed the location. This year, we received a call one week prior to our stay that because they are still working on repairs they have to cancel our two rooms. I’ve called and checked multiple times to make sure things were still good to go with this vacation, due to knowing they we’re working on repairs from hurricanes. Each time I was told everything would be ready for our stay. Now you’ve left us with nothing!!
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rick Lohr, General Manager at Coconut Palms Beach Resort II
Responded 12 Aug 2023
Thank you for taking the time to share your comments. We have had delays in completing the work previously expected to be finished by July. This is due to delays in materials and damages not anticipated. We apologize for the inconvenience. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were supposed to go July 2022. They cancelled our vacation due to a fire a week before we were going to depart. Since it was too late to cancel our travel plans, we had to book alternative (last minute and expensive) accommodations. Natural disasters happen, so it sucked, but we understood. What we could not understand is why when we rescheduled for July 2023 our vacations were again cancelled (this time a month before). Apparently due to the fire an extra fee was assessed and they sent the bill to my non English speaking 72 year old mother who was a few weeks late paying the extra assessment...and because she was late...they cancelled the vacation AGAIN. When I called immediately upon received notification that the vacation was cancelled, I was told that there was nothing they could do except reschedule us for the LAST 3 WEEKS IN DECEMBER. According to Geanie (who would not transfer us to another department or supervisor or give us her employee ID or last name) this was all that was available. She was lying as I can clearly book directly on the website and through RTX (timeshare exchange) in July, August, September, October, and November. However, this would be at an additional out of pocket cost since our vacation can only be exchanged. They are liars and cheats and they take advantage of the elderly. We have been coming here since the 90s and have slowly seen it's decline. These last 10 years have been exponentially worse. These last two are the final straw. Terrible customer service. Out of date accommodations. Services are sub par. The only saving grace is their proximity to Flagler Ave and that they are on the beach. We will be looking for other accommodations in the future. …
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Date of stay: July 2022Trip type: Travelled with family
Value
Location
Service
Room Tip: Don’t go. Literally book anywhere else. There are several great aibnb rentals for much less that...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rick Lohr, General Manager at Coconut Palms Beach Resort II
Responded 21 Jun 2023
Thank you for your response on your experience. We assume you are a vacation ownership owner and not a paying guest. Due to previous hurricanes, and construction delays the resort has limited availability. If you have not paid your assessment per the condominium owner documents your reservation would be canceled. We have offered alternatives in an effort to not lose your time this year. There was also a newsletter sent explaining the circumstances if the fees were not paid, prior to your reservation being canceled. We hope this helps explains the situation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you have a reservation- CALL AND CONFIRM. We drove 4 hours only to be told “sorry, but your reservation was CANCELLED.” We were not notified! Only one building is open, tall building on left is still under construction. One pool looked nice and had access to the beach. Very disappointed. I never saw inside any units.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rick Lohr, General Manager at Coconut Palms Beach Resort II
Responded 17 Jun 2023
We wish we knew more about why your reservation and why it was cancelled if that was the case. Unless you were a no-show from the previous day it should not have been cancelled. Regardless we are sorry you drove four hours to the resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lots of things are closed in the hotel. No central air working at all in our room. Only portable AC unit in kitchen taped to the patio door which we cannot even access and not really cools the place. Exterior hallways are literally an exterior hallway. Temp is 78 degrees in the bedrooms in Florida 86degree weather. The front desk is in a separate building two towers over and the whole building is closed off. There is no beach access from the building I’m staying in. Tiki hut? What tiki hut. There’s not even laundry around. Stay away.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rick Lohr, General Manager at Coconut Palms Beach Resort II
Responded 7 Apr 2023
Thank you for your feed back. The resort is spread out over five building we are not the normal one building property. We apologize for any inconvenience you experienced when visiting. The area had two hurricanes last fall of 2022 which is why the property has a few challenges. There are two laundry's on the property and the reason the front desk is in a separate area is due to the renovations after the storms. We are sorry you did not like the property but by mid summer we will have the nicest, resort in New Smyrna Beach, FL. Thank you for staying with us and we hope you have a great Easter weekend!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$147 - $325 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
coconut palms beach hotel new smyrna beach, hotel coconut palms beach, coconut palms beach resort
LOCATION
United StatesFloridaNew Smyrna Beach
NUMBER OF ROOMS
97
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Frequently Asked Questions about Coconut Palms Beach Resort II
What are some of the property amenities at Coconut Palms Beach Resort II?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Coconut Palms Beach Resort II?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Coconut Palms Beach Resort II?
Guests can enjoy barbeque facilities and a snack bar during their stay.
Is parking available at Coconut Palms Beach Resort II?
Yes, free parking is available to guests.
Are there opportunities to exercise at Coconut Palms Beach Resort II?
Yes, guests have access to a pool during their stay.
Does Coconut Palms Beach Resort II have any great views?
Yes, guests often enjoy the ocean view available here.
Is Coconut Palms Beach Resort II accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.