Although a bit dated, our room was clean, the pool area is very nice. The on-site restaurant has good food. Front desk staff were very friendly. Located near shopping and restaurants. I'd stay here again.
First of all the employees act like you owe them something, not very friendly and helpful. Room was dirty and nasty due to they clean every 3rd day as I was told by front staff. Asked for more towels said they had a towel shortage. The pool was filled with a bunch of kids unsupervised just a nightmare. The restaurant was very short staff had a 6 year old cleaning the tables on our first day there. The pool table in the bar is from the 70's and not taking care of. Oh don't let me forget the Drug Dealing going on in the side parking lot. Do yourself a Huge Favor ... Don't Stay There Go Elsewhere. This place is a Total Dump.
The room was absolutely filthy, so filthy that I asked them to clean it again, and it was still filthy. There was a literal pile of dirt in our room. It had not been vacuumed. There was trash left over, a clothing tag, a used water bottle, a hair claw, and a bobby-pin. None of this was cleaned even after the second request. The carpet was stained in multiple places. The tile in the bathroom and shower area was so filthy, I wore sandals the whole time. We requested a different room, but they didn’t have one available. We slept there and left as quickly as we could. We will definitely never be back. I am a long time choice hotels customer, and this experience makes me re-think the whole brand.
Usually stay at Hampton inn in Tarpon Springs but it was booked because of spring break. This was rated high so we tried it. What a mistake was woken up at 4 am by a bad drug deal, shouting police came what an ordeal. Room had bugs, bed was lumpy Terrible experience Never again
A dead cockroach was laying in the bathroom, the parking lot in the back of the hotel was poorly light, the hair dryer didn't work, the room smelled stale. The room was very run down and dirty. Will never stay here again.
My husband and I have stayed here several times as we have family living in New Port Richey. This last visit was the absolute worse. Though the rooms were remodeled and seemed clean, there were roaches everywhere. We planned on staying 3 nights but only stayed one. The only reason we stayed the first night is because we saw only 2 bugs and didn't think much of it. We then asked if they could spray our room only to find the next night there were about 10 running around the whole room, not just the bathroom. They told me at the front desk that is was probably because they sprayed and they came out of the walls to breathe. NOT ACCEPTABLE!!! They gave us another room and brought us the keys only for us to find more live ones in the next room. We had my daughter drop us off that night because we were out late and left our vehicle at her house. She had to come back to pick us up and it was too late to even find another hotel. We stayed the remainder of the trip at her house sleeping on the couch. Not the way we wanted to spend our vacation as her house is not equipped for 2 more people along with their family of 5. This hotel was our first choice out of many in the area but we'll never be back. They told us at the front desk that they would have someone from corporate call us regarding our first night stay but never received a call. As mentioned, the first night wasn't bad but just knowing there are more roaches in the walls, is very unnerving. Take note!…
Very easy to book and check in! Everyone was nice and the room appeared to be clean. We were also lucky rough to get king bed room since it was a last minute reservation. It wasn’t the comfiest, but it wasn’t the worst bed I’ve slept in. There was a dirty towel, but we had another one so we just used that. The TV remote also had issues - just slow to work. We only stayed a night and were only there for like 11 hours so this is based on the short time we spent there.
I had read reviews before joining my boyfriend for his 4 night stay and arrived worried to death that the room would be dirty and roach infested; it was neither. I found it to be clean but more importantly, THERE WERE NO BUGS OF ANY KIND!!! The hotel is conveniently located with restaurants all around, has coffee pot w/ coffee, a fridge and a microwave. The bed was very comfortable and everything was in good working order. There’s a nice pool and hot tub. My only complaint is that many guests fail to pick up and dispose of their dog poop even though bags and trash cans are provided. We would definitely stay there again.
Have been very satisfied with the great customer service provided by all at Quality Inn New Port Richey! From front desk - Jessica in particular- to the maintenance staff I have had all requests met quickly and with smiles.
Checked in and went to my room. Couldn’t get in because the lady next to us was having a beer and a smoke and yelling at her child while standing in front of our door. Finally asked her to move. Went in and Someone had apparently vomited on the bed and the hotel changed only the bedding. Bed skirt and carpet had been just wiped up. The smell was awful. Quickly got on the phone with the front desk and it was like they were expecting my call and gave us a new room. It was a little better and only tolerable because the area was sold out over Christmas. We had to put a renuzit in front of the air conditioner to smother the Oder. The people next to us had pulled their chairs out on the deck and was chain smoking so we rolled a towel up and blocked the bottom of the door opening. Seriously the place looked like a haven for the evicted. Ash trays sitting on ac units, burn marks everywhere and beer cans thrown about. Woke up one morning to a half smoked cigar on my ac unit. Anyway, only one of the outlets worked, stains on the bedding, crud on the walls, filthy beyond imagine, and so loud with people yelling and stomping. I had to call the desk one night from several big dogs violently barking and howling. As I said we would’ve left but everything was sold out. I even contacted Choice Hotels to complain but they couldn’t help immediately. There is much more I could say but feel you would start to think I’m making it up so I’ll stop there. I will however post a few pictures for your benefit. Do yourself a favor and go somewhere else.…