We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Naples

Traveller (314)
360
Panoramas (1)
Room & Suite (163)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Platinum level
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants.
Read more
Property amenities
Free High Speed Internet (WiFi)
Pool
Restaurant
Room service
Free parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair Access
Show more
Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Classic
Green
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals
1,998Reviews
570Photos
55Q+A
100Room tips
Traveller rating
  • 1,229
  • 527
  • 169
  • 52
  • 23
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
Overall experience was disappointing. Dining options extremely limited. Very loud mornings, no need to set alarm ever, you will be awakened. Staff for the most part were friendly and helpful. Would not recommend.
Read more
Review collected in partnership with Hilton Hotels & Resorts
Response from BELLAH293, Guest Relations Supervisor at Hilton Naples
Responded yesterday
Thank you for taking the time to share your recent experience with us at the Hilton Naples. We sincerely apologize about your dissatisfaction with our dining options and accommodations of our hotel. My hope is that you would give us a second opportunity to make a better impression. Please feel free to contact me upon your future stay, and we will ensure a pleasant stay. We appreciate all feedback in regards to our hotel, we will use your comments in hope for better performance opportunities. Best regards, Bella
Read more
Hotel's Favourite
My wife and I just returned from a long weekend at the Hilton Naples. Everything was great! We loved the shuttle to/from the beach. The hotel provides a beach chair, towel and water for your beach trip. The hotel uses the clam pass beach which has food service right at the beach
Read more
Response from BELLAH293, Guest Relations Supervisor at Hilton Naples
Responded 4 weeks ago
Wow. What a marvelous review. We thank you for taking the time to write about your recent experience with us at the Hilton Naples. Some of our complimentary amenities include a beach shuttle with complimentary beach chairs, towels, and water, and complimentary bicycles. I am pleased to hear you had the opportunity to enjoy our amenities, and we very much look forward to welcoming you again in the future. Sunny regards, Bella
Read more
The staff were very friendly and helpful.. Evelyn Salazar help us to enjoy the city with his recommendations. The room was very clean and the rooms in the hotel in perfect condition. I Recommend visiting this hotel and enjoying its attention and kindness
Read more
Response from BELLAH293, Guest Relations Supervisor at Hilton Naples
Responded yesterday
What a spectacular review! We're so pleased to read you enjoyed the customer care service from our team member, Evelyn, to your liking. On behalf of our staff, it's our pleasure to have welcomed you into the Hilton Naples, and we look forward to your future stay with us. Kind regards, Bella
Read more
Quiet rooms. Nice pool area. Well kept property. Love that the beach is so close. Be sure to visit the shops, restaurants and theater at Mercato! It's a great upscale outdoor shopping and dining experience.
Read more
Review collected in partnership with Hilton Hotels & Resorts
Response from BELLAH293, Guest Relations Supervisor at Hilton Naples
Responded 3 days ago
Spectacular! Wonderful review. We appreciate you taking the time to rave about your recent stay. The Hilton Naples is centrally located near beaches, shopping centers, and wonderful restaurants all within minutes distance. Thank you for choosing us for your travels, we look forward to welcoming you again in the future. Kind regards, Bella
Read more
My boyfriend and I are compelled to acknowledge the superior customer service and hospitality that was provided to us on a recent stay at the Hilton in Naples. On Sunday, March 10 we check out of the Hilton with plans to get on an 8:30PM flight, first and foremost the front desk
Read more
Response from BELLAH293, Guest Relations Supervisor at Hilton Naples
Responded 1 week ago
Excellent review! On behalf of the entire Hilton Naples team, we’re so pleased you enjoyed your recent stay with us. We’re thankful the quality of our guest rooms, and our customer care service from Jenna and Kylie exceeded your expectations. We look forward to welcoming you back in sunny Hilton Naples soon. Warm regards, Bella
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event Rooms
Balconies
Exec. Floor : suite
Bathroom hardware finish is coming off - other maintenance issues in bath.
This hotel is a u-shape based around an ugly black roof. Brilliant.
PreviousNext
12345633
Hello, and thank you for your inquiry. Our coffee makers come with coffee grind packets. The in-house restaurant serves complimentary Starbucks coffee in the bar from 6:30am-10:30am. Also, we provide a microwave inside the ice room on level 2 and 3.
0 votes
Show all answers
Dear Ken S, We do offer rollaway beds at a cost of $19.00 per night for rooms with a king size bed or a suite. However, due to fire safety code we are unable to add them into rooms with two queen size beds.
0 votes
Show all answers
I love Executive floor priveleges but I would check directly with the hotel to see if they might be able to offer you something because you are celebrating! Many times speaking directly with them, may be an offer not posted.
1 vote
Show all answers
Hello, and thank you for your inquiry. To answer your question, the rooms on the executive floor do not have balcony access. All of our balconies are on the second floor. One option is reserving the access to the executive floor, while staying in a balcony room. If you have any questions, please feel free to contact the hotel. Thank you again.
0 votes
Show all answers
Hello, and thank you for your question. We do allow packages to be delivered for our guests. However, we do have a 3-package complimentary policy. After the 3rd package, each additional package will be a $5 fee. If the package weighs more than 20 pounds, then it will be an additional $10 per package. Thank you again, and we look forward to welcoming you.
0 votes
Show all answers
PreviousNext
12345611
"The hotel’s best views are from rooms on the South side overlooking the pleasant pool area. (Upper rooms may glimpse the Gulf)."
"Garbage trucks cones early in morning near room ending 26."
"The executive floor is a little more expensive but with the prices in Naples the continental breakfast more than paid for the extra price"
"Refer to review"
"4th Floor Club level with free breakfast in the Club Room"
PreviousNext
12345620
PRICE RANGE
US$ 138 - US$ 437 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton naples hotel napleshilton hotel naplesnaples hilton hotel
LOCATION
United StatesFloridaSouthwest Gulf CoastNaplesPark Shore
NUMBER OF ROOMS
199
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing