I book comfort suites 657 minola drive.I dud not enjoy my stay at that hotel. Service was very poor 😐😢 this hotel has my funds on hold y don't no they won't help me please never use your visa card to check in this hotel they upset my hold day.I will never stay at this hotel again 😢😞
We stayed the night before our cruise. We were picked up at the airport and shuttled to the hotel. The hotel was very nice as was the staff. The room was good and the breakfast was good.?We were shuttled to the port the day of our cruise at no cost. We definitely would stay again
The airport shuttle service was TERRIBLE! Took us over an hour to get picked up from the airport. When calling the hotel to inquire about the airport shuttle she picks the phone up and puts you on hold so fast before you can even get a word out, placed me on hold for 15 mins. The first room I got the room was sooooo HOT, air did not work, and the smoke detector chirped so loud. I went back to the front desk and the girl gladly switched my room without any problems (which happened to be the best service out my whole stay). Both the check-in and check-out girls were NOT knowledgeable about anything. After checking in I asked about the stores around the area, and she could NOT provide any information at all. I was unable to print my boarding passes out for my cruise. There were no printers for the guests. You have to email the front desk and they print it out for you. The morning I checked out; I asked the girl if the cruise shuttle will be coming, she said yes but NEVER made the announcement that the shuttle arrived. We were just sitting in the lobby and never saw the shuttle until my husband saw a tiny view of a shuttle on the SIDE of the building which we almost missed. The cruise shuttle does not come to the front door. She NEVER stated that the shuttle wasn't going to come to the front door. I've stayed at other hotels in the area for cruising and they would always announce to the lobby once the cruise shuttle has arrived. Nowhere to eat close by, only the McDonalds which the lobby was closed and the nasty IHOP down the road. I do not recommend this hotel for a pre-cruise stay. Hotel was def overpriced. The free breakfast was yuck!!!…
I booked and paid for this hotel about 6 months before my scheduled stay. The day before my stay I received a phone call from the Joanna at the front desk asking for me to give her my credit card information over the phone in order to secure my stay. Without this over the phone incidental fee paid my prepaid booking would not be guaranteed and they would cancel my booking. This is exactly what she told me. After I spoke to the people at reservations for choice hotels who said they could not take money for the incidentals but they then transferred me to member services. Member services had no idea what I was talking about and then transferred me back to Joanna who then hung up in me. I called back and as soon as I gave my name she once again hung up in me. Ultimately, I no longer felt secure staying in this hotel and cancelled my reservation. I will always choose security and safety over credit card fraud.…
If I could give negative stars I would. I stayed there on a Saturday night before leaving on a cruise because it was relatively close, had a free shuttle to the port, and was a decent price. The room was shabby. The desk chair was so worn the “pleather” was worn away, the side chair was worn, there was a mark on the closet door. See the pictures. We went to dinner and came back to ants in the room. They switched us to another room that wasn’t any better. When I went there, I didn’t have any marks on my arm. The following day, I did. My doctor said they are bug bites from bedbugs. The hotel said “no one else has complained” when I called to warn them. They will continue to rent until the manager comes in after the long holiday weekend.
Stayed here one night for a pre-cruise stay. Perfectly adequate for a chain hotel. The most disappointing part actually wasn't event the hotel but the airport shuttle service. Waited over an hour even though the hotel is within less than 10 minutes drive from the airport. The airport shuttle picks you up at the arrivals bus zones 7, 15, and 23 in the hotel shuttle area. Was told they come evert hour on the hour but actually came at random times, for instance it was there at 3:50PM instead of at 4 so good thing we were already waiting for it earlier. When it came we were at the last stop (#23) so it was already full. Even though they had already put our luggage in the back when we went to get inside it was completely full so we couldn't get on and had to have our luggage taken back out. The guy loading the luggages told us that the next one would be by in about 10 minutes but it took half an hour. We almost called an Uber but decided to wait for the free shuttle instead and this time made sure we got on. The shuttle runs from 6AM to midnight. So once we got to the hotel it was fine, smooth check in and the room was your standard chain hotel room, pretty decent with a fridge, microwave, safe (didn't work), iron, blow dryer, couch, desk, standard bathroom amenities etc. Our room was facing NW 36th Street which is a main street running north of the airport so we were able to view the airport runway and planes taking off which was pretty cool, I would track them on the Flightradar app to see where they were going. It wasn't noisy and we were able to sleep fine. The hotel is located behind a Days Inn motel which has terrible reviews. I could see the back parking lot of this hotel from my window and saw lots of shady looking people around, especially at night, which made me so glad we didn't stay there instead. Prostitutes and drug dealers if I'm being blunt. Some people have said the area is dangerous but it's not, it's located near the airport but behind it's a residential area. You do see some homeless and shady looking people walking around on the streets outside but they didn't bother us and you also see lots of tourists walking around so there's a mix of people. Maybe just don't walk around too much at night and you'll be fine. The location of the hotel is not bad, there is a McDonalds about a 5 minute walk away and a Circle K next door which was really well stocked with booze, fruits, drinks, snacks, yogurts, etc. There is also an IHOP if you want to walk a bit further than the McDonalds still less than a 10 minute walk away. The next morning we had breakfast which is served from 6-10am. It was really good and there was seating for everyone even though it was pretty busy. They had both hot and continental foods like eggs, toast, cereal, yogurt, fruit, etc. The lobby was busy to get the bus to the cruise port, it was just parked by the side of the hotel and nobody came in to tell us they were ready to board but we saw people outside walking toward it and went. The bus transportation to the cruise port is free you just have to register when you check in for the next day. The shuttles go at 9am, 10:30am, and 12pm on Mondays to Thursdays and at 9:30am, 11am, 12:30pm, and 1:30pm on Fridays to Sundays. The bus is a full sized air conditioned coach bus so plenty of comfortable space for everyone. It's about a 15 minute drive from the hotel to the port. Overall would I recommend this and stay here again? Yes if the price is right and because of the free quality breakfast, free airport shuttle, and free cruise port bus. We paid about $200 for the one night which I thought was pretty expensive but it was the cheapest decent hotel I could find in the area with free breakfast and transportation, and we did travel during March Break which probably explains the higher rate.…
I picked this hotel because it was close to the airport, had a shuttle and I am an Elite Rewards Member. I checked in with no problems, was not recognized as an Elite member and was not offered a special treat for my loyalty. My room was spacious and clean. The hotel showed some wear - the carpeting was frayed and faded and one of the elevators was out of order. The outdoor pool is advertised as heated, but the water was cold. The front desk morning staff on Tuesday, March 22, 2022 (3 ladies), were very accommodating when I needed some business emails printed out. They were very friendly, polite and professional. They were awesome. Breakfast was an assortment of scrambled eggs, cereals, breads and apples. If you need a hotel for business or pre/post cruise, this is a good hotel to stay at. I think the price could be a little lower due to age of hotel and it is looking its age. The thing I absolutely did not like about my stay here and was amazed that it happened was.... I took the hotel shuttle to the airport and the driver stopped at the ARRIVAL area to pick hotel guests and told the guests in the shuttle this is where we get out. I had to walk a very long way to get to my airline and my gate. Hotels usually ask what airline each passenger is flying out of and drops us off at that airline's departure area. This was very poor service! If you have trouble walking or have kids with you and are expecting to ride the hotel shuttle and be dropped at your airline, do not stay here. The front desk personnel were great. The airport shuttle was not. That is why I only gave 3 stars.…
Overall the place looks nice until you take a closer look… the pull out bed sheets were stained, the blanket smelled like bo and had food stains, on one of the main beds it also had pizza stains on them from the person who had slept there the night before. When you ask the front desk for a new one they tell you they’re out. They also lie about there airport shuttle, the website states that it runs 24/7 but in reality it runs from 6am-12am. Not to mention the in elevator working with my party waiting upwards of 7 mins for an elevator. To top it off there’s garbage and glasses underneath the beds. Although, the staff is friendly, nice pool and the nice and convenient cruise shuttle, I would skip the hotel.
We are here now. The staff is very friendly. The room is a good size. However the room is very very dark, not enough lighting, and it is very dirty. I just checked in and I spent my time so far Clorox wiping all the surfaces as each wipe had filth on it. Not impressed. Wish I chose another hotel for our 3 night stay.
My stay started off badly just like other reviews here. Waited at the airport for over an hour for their free shuttle, which finally arrived 30 minutes past the time I was told, only to drive right by all of us because he was full. We decided at that point to give up and grab a taxi instead. Arrived at the hotel around 1:00 PM to find a lobby packed with guests waiting for rooms to open up. They put my name on a list and said they would call when my room was ready. Check-in was 3:00, so I fully expected a long wait, especially with 20 - 30 guests ahead of me. There was literally no seating left in the lobby, so I wandered out to the pool area which was completely deserted, probably because you needed a room keycard to open the doors. Another option is to just pry the automatic door open. So, I found a nice shaded chair and settled down for the expected wait. I was pleasantly surprised 45 minutes later with a call that my room was ready. The room was large, clean and the bed was comfortable. I have absolutely zero complaints. I was able to get on the list for the free port shuttle the next morning. It appeared that they had hourly shuttles beginning at 9:30. I took the 9:30, and it departed on time. No issues. The free breakfast buffet was also acceptable with several hot items and decent coffee. The restaurant options for dinner within walking distance are few. There is a Subway on the corner, but it closes in late afternoon. The McDonald's a couple of blocks away is open at dinner, but their lobby is closed, and I had to talk my way through the drive-thru because they didn't want to serve me without a car. There is also a restaurant inside the Ramada Inn just past the McDonald's (Old Tom's Sports Bar or something similar) that our cabbie recommended. That's pretty much it. The area isn't the best, and I actually grabbed my dinner a bit early from McDonald's so I wouldn't be walking after dark. If they could fix their airport shuttle issues, I'd consider staying here again.…
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