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A note from Comfort Suites Miami Airport North
Updated 02/06/20
About
#3 of 18 hotels in Miami Springs
Location
Cleanliness
Service
Value
Whether you're traveling for business or pleasure, Comfort Suites Miami Airport North gives you plenty of space to relax and regroup. A premier option among Miami suite hotels, the brand new Comfort Suites® Miami Airport North is just 5 minutes from Miami International Airport and offers free transportation to both the airport and the Port of Miami.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Kid-friendly buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Meeting rooms
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Iron
Coffee / tea maker
Microwave
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English, Spanish
Location
Full view
50Car recommended
Grade: 50 out of 100
16Restaurantswithin 1 km
4Attractionswithin 1 km
1790Reviews134Q+A100Room tips
Reviews
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I book comfort suites 657 minola drive.I dud not enjoy my stay at that hotel. Service was very poor 😐😢 this hotel has my funds on hold y don't no they won't help me please never use your visa card to check in this hotel they upset my hold day.I will never stay at this hotel again 😢😞
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yamarie Caraballo, General Manager at Comfort Suites Miami Airport North
Responded today
Dear BoardingPass820868, Thank you for taking the time to write about your recent stay at Comfort Suites Miami Airport. I am terribly sorry for the frustrating experience you encountered upon your arrival at the hotel and the manner in which this was handled by the front desk clerk. Please know the incident will certainly be addressed and corrected. I would welcome the opportunity to speak with you in hopes to turn around the negative impression of your stay. Please let me know a convenient time and number that I may contact you to discuss further. With kind regards,
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Hotel's Favourite
We stayed the night before our cruise. We were picked up at the airport and shuttled to the hotel. The hotel was very nice as was the staff. The room was good and the breakfast was good.?We were shuttled to the port the day of our cruise at no cost. We definitely would stay again
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yamarie Caraballo, General Manager at Comfort Suites Miami Airport North
Responded today
Thank you so much for the positive feedback; we look forward to hosting you again!
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The airport shuttle service was TERRIBLE! Took us over an hour to get picked up from the airport. When calling the hotel to inquire about the airport shuttle she picks the phone up and puts you on hold so fast before you can even get a word out, placed me on hold for 15 mins. The first room I got the room was sooooo HOT, air did not work, and the smoke detector chirped so loud. I went back to the front desk and the girl gladly switched my room without any problems (which happened to be the best service out my whole stay). Both the check-in and check-out girls were NOT knowledgeable about anything. After checking in I asked about the stores around the area, and she could NOT provide any information at all. I was unable to print my boarding passes out for my cruise. There were no printers for the guests. You have to email the front desk and they print it out for you. The morning I checked out; I asked the girl if the cruise shuttle will be coming, she said yes but NEVER made the announcement that the shuttle arrived. We were just sitting in the lobby and never saw the shuttle until my husband saw a tiny view of a shuttle on the SIDE of the building which we almost missed. The cruise shuttle does not come to the front door. She NEVER stated that the shuttle wasn't going to come to the front door. I've stayed at other hotels in the area for cruising and they would always announce to the lobby once the cruise shuttle has arrived. Nowhere to eat close by, only the McDonalds which the lobby was closed and the nasty IHOP down the road. I do not recommend this hotel for a pre-cruise stay. Hotel was def overpriced. The free breakfast was yuck!!!…
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Date of stay: June 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yamarie Caraballo, General Manager at Comfort Suites Miami Airport North
Responded 22 Jun 2022
Thank you for your feedback; we are pretty appalled by your input as our customer service representatives are always praised with excellent feedback; the shuttle drivers themselves come in and announce the departures; perhaps that day, it was noisier than usual, as you are aware it gets pretty hectic, we will definitely bring this up in our next meeting to avoid inconveniences and misunderstandings in the future. Take care!
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I booked and paid for this hotel about 6 months before my scheduled stay. The day before my stay I received a phone call from the Joanna at the front desk asking for me to give her my credit card information over the phone in order to secure my stay. Without this over the phone incidental fee paid my prepaid booking would not be guaranteed and they would cancel my booking. This is exactly what she told me. After I spoke to the people at reservations for choice hotels who said they could not take money for the incidentals but they then transferred me to member services. Member services had no idea what I was talking about and then transferred me back to Joanna who then hung up in me. I called back and as soon as I gave my name she once again hung up in me. Ultimately, I no longer felt secure staying in this hotel and cancelled my reservation. I will always choose security and safety over credit card fraud.…
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yamarie Caraballo, General Manager at Comfort Suites Miami Airport North
Responded 9 Jun 2022
Dear Chandra, Thank you for taking the time to address your concern. I am in receipt of your comment regarding your future stay with us. We sincerely apologize for the inconvenience you experienced. Rest assured that we continually strive to provide excellent service in all areas, and when we fail to meet the high standards expected by our guests, we share in their disappointment. Therefore, we truly appreciate you taking the time to comment on your issue as there was undoubtedly a miscommunication; Expedia, as stated on the itinerary, requires a breakage fee of $150.00, which is a fully refundable security deposit and somehow was not conveyed properly, my apologies as we will retrain in this area to avoid confusion moving forward.
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+1
If I could give negative stars I would. I stayed there on a Saturday night before leaving on a cruise because it was relatively close, had a free shuttle to the port, and was a decent price. The room was shabby. The desk chair was so worn the “pleather” was worn away, the side chair was worn, there was a mark on the closet door. See the pictures. We went to dinner and came back to ants in the room. They switched us to another room that wasn’t any better. When I went there, I didn’t have any marks on my arm. The following day, I did. My doctor said they are bug bites from bedbugs. The hotel said “no one else has complained” when I called to warn them. They will continue to rent until the manager comes in after the long holiday weekend.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Room Tip: Don’t stay here!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yamarie Caraballo, General Manager at Comfort Suites Miami Airport North
Responded 1 Jun 2022
Dear Amy, We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.
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Stayed here one night for a pre-cruise stay. Perfectly adequate for a chain hotel. The most disappointing part actually wasn't event the hotel but the airport shuttle service. Waited over an hour even though the hotel is within less than 10 minutes drive from the airport. The airport shuttle picks you up at the arrivals bus zones 7, 15, and 23 in the hotel shuttle area. Was told they come evert hour on the hour but actually came at random times, for instance it was there at 3:50PM instead of at 4 so good thing we were already waiting for it earlier. When it came we were at the last stop (#23) so it was already full. Even though they had already put our luggage in the back when we went to get inside it was completely full so we couldn't get on and had to have our luggage taken back out. The guy loading the luggages told us that the next one would be by in about 10 minutes but it took half an hour. We almost called an Uber but decided to wait for the free shuttle instead and this time made sure we got on. The shuttle runs from 6AM to midnight. So once we got to the hotel it was fine, smooth check in and the room was your standard chain hotel room, pretty decent with a fridge, microwave, safe (didn't work), iron, blow dryer, couch, desk, standard bathroom amenities etc. Our room was facing NW 36th Street which is a main street running north of the airport so we were able to view the airport runway and planes taking off which was pretty cool, I would track them on the Flightradar app to see where they were going. It wasn't noisy and we were able to sleep fine. The hotel is located behind a Days Inn motel which has terrible reviews. I could see the back parking lot of this hotel from my window and saw lots of shady looking people around, especially at night, which made me so glad we didn't stay there instead. Prostitutes and drug dealers if I'm being blunt. Some people have said the area is dangerous but it's not, it's located near the airport but behind it's a residential area. You do see some homeless and shady looking people walking around on the streets outside but they didn't bother us and you also see lots of tourists walking around so there's a mix of people. Maybe just don't walk around too much at night and you'll be fine. The location of the hotel is not bad, there is a McDonalds about a 5 minute walk away and a Circle K next door which was really well stocked with booze, fruits, drinks, snacks, yogurts, etc. There is also an IHOP if you want to walk a bit further than the McDonalds still less than a 10 minute walk away. The next morning we had breakfast which is served from 6-10am. It was really good and there was seating for everyone even though it was pretty busy. They had both hot and continental foods like eggs, toast, cereal, yogurt, fruit, etc. The lobby was busy to get the bus to the cruise port, it was just parked by the side of the hotel and nobody came in to tell us they were ready to board but we saw people outside walking toward it and went. The bus transportation to the cruise port is free you just have to register when you check in for the next day. The shuttles go at 9am, 10:30am, and 12pm on Mondays to Thursdays and at 9:30am, 11am, 12:30pm, and 1:30pm on Fridays to Sundays. The bus is a full sized air conditioned coach bus so plenty of comfortable space for everyone. It's about a 15 minute drive from the hotel to the port. Overall would I recommend this and stay here again? Yes if the price is right and because of the free quality breakfast, free airport shuttle, and free cruise port bus. We paid about $200 for the one night which I thought was pretty expensive but it was the cheapest decent hotel I could find in the area with free breakfast and transportation, and we did travel during March Break which probably explains the higher rate.…
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Date of stay: March 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
I picked this hotel because it was close to the airport, had a shuttle and I am an Elite Rewards Member. I checked in with no problems, was not recognized as an Elite member and was not offered a special treat for my loyalty. My room was spacious and clean. The hotel showed some wear - the carpeting was frayed and faded and one of the elevators was out of order. The outdoor pool is advertised as heated, but the water was cold. The front desk morning staff on Tuesday, March 22, 2022 (3 ladies), were very accommodating when I needed some business emails printed out. They were very friendly, polite and professional. They were awesome. Breakfast was an assortment of scrambled eggs, cereals, breads and apples. If you need a hotel for business or pre/post cruise, this is a good hotel to stay at. I think the price could be a little lower due to age of hotel and it is looking its age. The thing I absolutely did not like about my stay here and was amazed that it happened was.... I took the hotel shuttle to the airport and the driver stopped at the ARRIVAL area to pick hotel guests and told the guests in the shuttle this is where we get out. I had to walk a very long way to get to my airline and my gate. Hotels usually ask what airline each passenger is flying out of and drops us off at that airline's departure area. This was very poor service! If you have trouble walking or have kids with you and are expecting to ride the hotel shuttle and be dropped at your airline, do not stay here. The front desk personnel were great. The airport shuttle was not. That is why I only gave 3 stars.…
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Date of stay: March 2022Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Overall the place looks nice until you take a closer look… the pull out bed sheets were stained, the blanket smelled like bo and had food stains, on one of the main beds it also had pizza stains on them from the person who had slept there the night before. When you ask the front desk for a new one they tell you they’re out. They also lie about there airport shuttle, the website states that it runs 24/7 but in reality it runs from 6am-12am. Not to mention the in elevator working with my party waiting upwards of 7 mins for an elevator. To top it off there’s garbage and glasses underneath the beds. Although, the staff is friendly, nice pool and the nice and convenient cruise shuttle, I would skip the hotel.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We are here now. The staff is very friendly. The room is a good size. However the room is very very dark, not enough lighting, and it is very dirty. I just checked in and I spent my time so far Clorox wiping all the surfaces as each wipe had filth on it. Not impressed. Wish I chose another hotel for our 3 night stay.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My stay started off badly just like other reviews here. Waited at the airport for over an hour for their free shuttle, which finally arrived 30 minutes past the time I was told, only to drive right by all of us because he was full. We decided at that point to give up and grab a taxi instead. Arrived at the hotel around 1:00 PM to find a lobby packed with guests waiting for rooms to open up. They put my name on a list and said they would call when my room was ready. Check-in was 3:00, so I fully expected a long wait, especially with 20 - 30 guests ahead of me. There was literally no seating left in the lobby, so I wandered out to the pool area which was completely deserted, probably because you needed a room keycard to open the doors. Another option is to just pry the automatic door open. So, I found a nice shaded chair and settled down for the expected wait. I was pleasantly surprised 45 minutes later with a call that my room was ready. The room was large, clean and the bed was comfortable. I have absolutely zero complaints. I was able to get on the list for the free port shuttle the next morning. It appeared that they had hourly shuttles beginning at 9:30. I took the 9:30, and it departed on time. No issues. The free breakfast buffet was also acceptable with several hot items and decent coffee. The restaurant options for dinner within walking distance are few. There is a Subway on the corner, but it closes in late afternoon. The McDonald's a couple of blocks away is open at dinner, but their lobby is closed, and I had to talk my way through the drive-thru because they didn't want to serve me without a car. There is also a restaurant inside the Ramada Inn just past the McDonald's (Old Tom's Sports Bar or something similar) that our cabbie recommended. That's pretty much it. The area isn't the best, and I actually grabbed my dinner a bit early from McDonald's so I wouldn't be walking after dark. If they could fix their airport shuttle issues, I'd consider staying here again.…
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Date of stay: January 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$120 - $181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites miami airport north hotel miami springs
LOCATION
United StatesFloridaMiami Springs
NUMBER OF ROOMS
104
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Claim Your Listing Frequently Asked Questions about Comfort Suites Miami Airport North
Which popular attractions are close to Comfort Suites Miami Airport North?
Nearby attractions include Tom's NFL (0.3 km), Curtiss Mansion (0.8 km), and Wingman Adventures (0.3 km).
What are some of the property amenities at Comfort Suites Miami Airport North?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Comfort Suites Miami Airport North?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Suites Miami Airport North?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Comfort Suites Miami Airport North?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Suites Miami Airport North?
Conveniently located restaurants include Miranda Cuisine & Bar, Old Tom's Sports Bar, and Airport Cafe & Liquors.
Are there opportunities to exercise at Comfort Suites Miami Airport North?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Comfort Suites Miami Airport North have an airport shuttle?
Yes, Comfort Suites Miami Airport North offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Comfort Suites Miami Airport North have airport transportation?
Yes, Comfort Suites Miami Airport North offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Comfort Suites Miami Airport North?
Yes, dry cleaning and laundry service are offered to guests.
Does Comfort Suites Miami Airport North offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.