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Winter Haven, Autograph Collection

Traveller (618)
360
Panoramas (5)
Traveller (618)
360
Panoramas (5)
Dining (67)
Overview
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1400 Ocean Dr, Miami Beach, FL 33139 See on map
AMENITIES
Free Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
4 Star accommodation
Additional information
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(1,310)
Traveller rating
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Cassie
Miami Beach, Florida
538
Reviewed 2 days agovia mobile
This hotel was OK. The people were very friendly. The bed was comfortable. The place (including the rooms) are a little run down and old. Feels kind of dirty. I am glad we got a great deal at the last minute because I would be upset if we paid the original quoted price for this room. We also supposedly had a partial ocean view however we could not see the ocean at all from the room or from the hotel lobby. Next time in Miami I will pay more for something a little nicer.
Date of stay: December 2018
Thank Cassie
Response from 776reginac, Manager at Winter Haven, Autograph Collection
Responded yesterday
Hello Cassiiee2018, Thank you for choosing Winter Haven Hotel, Autograph Collection and taking the time to provide your feedback. I apologize that the guestroom did not meet your expectations but am glad to see your comments about our staff and the comfort level of the bed. Thank you again for sharing your feedback! We hope to have the chance to welcome you back in the future.
JARCharlotte
Charlotte, North Carolina
397
Reviewed 1 week ago
I've always heard how great South Beach is... The staff were very friendly and efficient, except for the restaurant. I did not care for this property at all. A little too old for my taste. Paint is peeling off the front of the building. Room was presented as a partial ocean view. Yes, it you laid on the bed and look at the mirror. Otherwise you had to stand in the corner. We were also under the roof-top patio area and people were moving furniture until the early hours of the morning. They also automatically add 20% to you dining experience. So, not good when I had to get up and get my own coffee.
Date of stay: November 2018
Thank JARCharlotte
Response from 776reginac, Manager at Winter Haven, Autograph Collection
Responded 1 week ago
Hello JARCharlotte, Thank you for choosing Winter Haven Hotel, Autograph Collection and taking the time to provide your feedback. I am sorry to hear your comments about the restaurant and will be sharing your concerns with their management team. I have shared your other comments with respect to the building and guestroom with the appropriate hotel teams so that we ensure the necessary guidelines are in place to prevent poor experiences from occurring in the future. Thank you again for sharing your feedback; we hope to welcome you back in the future!
Rodrigo L
21
Reviewed 2 weeks agovia mobile
Booked a room with a king size bed and they gave me one with 2 single beds, even though I booked weeks before the arrival. Asked the front desk what they where gonna do about it and they just said that I had to take it cause the room that I ordered was already occupied... Situation that really brought down my desire of staying there from the first minute.
The hotel is in a good location, but the rooms and building are really old, stains in the mirrors, kind of a weird smell; they really need to make some remodelations.
Wouldn’t stay here again, I rather use my money for going to a better and more professional hotel.
Date of stay: October 2018
Thank Rodrigo L
Response from 776reginac, Area Director of Operations at Winter Haven, Autograph Collection
Responded 2 weeks ago
Hello Rodrigo L, Thank you for choosing to stay at the Winter Haven Hotel, Autograph Collection and providing your honest feedback. The experience you have described is certainly not the service we expect and I apologize for the inconveniences endured during your stay. Your comments will be reviewed with the appropriate teams and used as a training tool. Thank you again for sharing your honest feedback and we hope to have a chance to welcome you back and exceed your expectations.
Catiria
New York
6028
Reviewed 3 weeks ago
This hotel was wonderful, they are very accommodating and if you need anything at all they will go out of their way to help. The room was very clean, and very comfortable. Right on Ocean Drive and so many restaurants to choose from, not far away from Lincoln Rd or Enspañola Way. Loved the area and would definitely stay here again.
Date of stay: November 2018
Thank Catiria
Motor2MusicCity
Philadelphia, Pennsylvania
83
Reviewed 5 weeks agovia mobile
Service is everything! From the moment we walked in every employee was helpful, accommodating, and just genuinely friendly. Funny part of our visit. So we thought it was very odd that there wasn’t a closet in the room (there was). We called down for an iron and the front desk person said there was one in the closet. Well we seemed to have missed the big door with the knob on it, right next to the TV (lol). The front desk agent politely came up to the room opened it and provided the iron. I am sure he was tickled but he handled it so professionally. I mentioned this, just to give you an idea of the service level. I hate I didn’t get his name. We sure appreciated the help.

We loved the location, the amenities, and the food. We don’t typically stay on South Beach, this time I am glad we did.
Date of stay: November 2018
Thank Motor2MusicCity
Previous
About
Description
Winter Haven, Autograph Collection is a truly unique hotel in Miami Beach, Florida - built from a renovated 1939 Art Deco property located in the heart of South Beach on Ocean Drive. Enjoy breathtaking ocean views More from it's rooftop terrace offering sun loungers and full food and beverage services. Savor fresh Italian cuisine on-site at Il Bolognese. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Air Conditioning
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
,
Romantic
,
On the Beach
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Luxury
,
Romantic
,
On the Beach
Room types
Non-Smoking Rooms
Number of rooms
70
Price range
US$ 171 - US$ 543 (Based on Average Rates for a Standard Room)
Formerly known as
Winterhaven South Beach
Also Known As
Winterhaven South Beach Hotel Miami Beach
,
Winterhaven South Beach Miami
Location
United States > Florida > Miami Beach > City Centre
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Luxury
,
Romantic
,
On the Beach
Room types
Non-Smoking Rooms
Number of rooms
70
Price range
US$ 171 - US$ 543 (Based on Average Rates for a Standard Room)
Formerly known as
Winterhaven South Beach
Also Known As
Winterhaven South Beach Hotel Miami Beach
,
Winterhaven South Beach Miami
Location
United States > Florida > Miami Beach > City Centre
Photos
Traveller (618)
Room & Suite (304)
Dining (67)
Pool & Beach (29)
Amenities (34)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Nearby
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Questions & Answers
Ask a question
jungle99
24 October 2018|
AnswerShow all 7 answers
Response from stephaniesE6533XC | Reviewed this property |
Definitely clean and no bed bugs
1
Vote
Shevon11
30 June 2018|
Answer
Response from Melissa R | Property representative |
Hi Shevon11, Our hotel offers Valet parking for $37.45 per night. We hope to see you soon. Please let us know if you have any questions or concerns
0
Votes
Shevon11
30 June 2018|
AnswerShow all 6 answers
Response from Melissa R | Property representative |
Hi Shevon11, Our hotel offers valet parking for $37.45 per night. We hope to see you soon. Please let us know if you have any questions or concerns.
1
Vote
Room Tips
"Make sure that you book an ocean front room. We had the partial ocean and wished we had book the ocean..."
Catiria
3 weeks ago
Read review
"I have stayed here twice with ocean view and ocean front. Both"
frankgA1979LV
27 Oct 2018
Read review
"Ocean view is a must!!!!"
WanderlusttoTravel
18 Sep 2018
Read review
"Talk to the staff and listen to their recommendations"
Michael_Corey77
23 Aug 2018
Read review
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