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Winter Haven, Autograph Collection

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Winter Haven, Autograph Collection
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1,266 Reviews from our TripAdvisor Community

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Showing 1,060: English reviews
New York City, New York
Reviewed 2 days ago NEW

We went on a very quick vacation to Miami Beach, and the Winter Haven did not disappoint. The staff was incredibly welcoming, and the room was quaint -- restored from art deco period. The influx of cash from Marriott enabled the Winter Haven to be restored to its original charming splendor. We had lunch (twice) and dinner at the hotel,...

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Helpful?
Thank pwsmith
Reviewed 6 days ago NEWvia mobile

Expensive. Poor service. Bath area in bathroom is extremely small that you cannot bend to touch your feet. Also, floor in shower area has a taper that it makes you slip. On 3rd December night, around 11:30 pm called the reception atleast 6 times to set wake up call. Finally went down and met the guy who was quite indifferent....

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Helpful?
Thank Frederick R
John P, Front Office Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, My sincere apologies for the experience received during your visit. I can assure this is not common practice at the Winter Haven. I will be sure to speak with the appropriate team regarding the challenges when trying to set your wake up call. Our Engineering team will look into the rest room to correct your concerns. Please there...

Charlotte, North Carolina
Reviewed 1 week ago

First of all we arrived back in Miami really early from a 7 day cruise celebrating our 15th wedding anniversary. We were only staying 1 night before heading back home the next day. I called to see if we could check in early but the hotel indicated they were sold out so rooms were not ready yet but we were...

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1Thank tweeden
Tampa, Florida
Reviewed 1 week ago

Overall: This location is at one of the most popular and historic locations in the world with rooms overlook Ocean Drive and the water! Part of the Marriott Autograph Collection hotels. Pros: Location: It is directly across from South Beach on Ocean Drive -- it doesn't get much better! Bar/Restaurant: Full service Italian restaurant with good food and great bar/restaurant...

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Helpful?
Thank rdwing0919
John P, Director of Operations at Winter Haven, Autograph Collection, responded to this review

Dear rdwing0919, Thank you for your feedback. We appreciate this information as it helps us to see where we need to improve. I am sorry to hear that we failed to exceed your expectations during your time with us. The valet company is an outsourced company, but luckily we have made a few positive changes in order to expedite guest...

Houston, Texas, United States
Reviewed 2 weeks ago via mobile

Came to south beach for a couple of days and stayed here. Walking up we were greeted by valet and an amazing staff at the front desk. The hotel was clean, beautiful, and right on the beach. Got to the room and..... even though the room was clean, it was extremely small. When you are in the room w a...

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Helpful?
Thank 1sxydst
John P, Director of Operations at Winter Haven, Autograph Collection, responded to this review

Thank you for the feedback 1sxydst, I am sorry that the expectation of the room size was not met. Normally Art Deco hotels are relatively small, but I can see how a person that is 6'2 can see it smaller. We are thrilled to hear that the room size did not tarnish your experience with us. Our team is very...

Reviewed 3 weeks ago via mobile

Super amazing Experience from the beach boys Justin,Ricardo,Wally and the Cashier Rocio,they kept a nice smile all day long and they were very informative.we enjoyed our time in miami you will see us again.thanks guys

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Thank Chris W
Reviewed 3 weeks ago via mobile

I travel 100+ nights a year and my experience with the entire staff, especially Esteban & Barbaro, is the best of class. They made me feel at home and their detailed service was top notch. Will definitely stay here again on my next trip to Miami!

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Thank Tom R
Raleigh, North Carolina
Reviewed 4 weeks ago via mobile

Great location and very nicely renovated. Nice ocean views depending on room location. Rooms are comfortable and surprisingly quiet. Great front patio and bar area. Good value and close to all South Beach restaurants, shopping and art.

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1Thank Dave R
Washington DC, District of Columbia
Reviewed 2 November 2016

I had a wonderful birthday! This was my first time staying at the Winter Haven and the Front Desk Staff ranks superior! They, especially Esteban Barbaro, was very attentive to my needs. I was greeted by name each time I passed through the lobby. (Even when I called from my cell phone, he addressed me by my name!) He made...

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Thank _4kljohnson
Annandale, Virginia
Reviewed 1 November 2016 via mobile

The location is excellent and the staff is friendly and welcoming, on the down side the hotel is very run down and you can hear everything from the other nearby rooms, also no pool and a very small hotel rooms. I was exceptionally disappointed that I was given a handicap room, not to say I was woken up every morning...

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Helpful?
Thank Darwin M
John P, Front Office Manager at Winter Haven, Autograph Collection, responded to this review

Dear guest, Thank you for taking the time in writing your review. I am sorry to read your recent stay was less than perfect. I would like to have the opportunity to correct your stay. Please feel free to contact me directly at 305.535.2430 or at john.perez@hhmlp.com Sincerely, John Perez

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Amenities

Highlights
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Winter Haven, Autograph Collection is a truly unique hotel, built from a renovated 1939 Art Deco property located in the heart of South Beach on Ocean Drive. Enjoy breathtaking ocean views from it's rooftop terrace offering sun loungers and full food and beverage services. Savor fresh Florida seafood and Italian cuisine on-site at Il Bolognese. ... more   less 

Additional Information about Winter Haven, Autograph Collection

Address: 1400 Ocean Dr, Miami Beach, FL 33139-4108 (Formerly Winterhaven South Beach)
Region: United States > Florida > Miami Beach > City Center
Price Range: ₹ 13,130 - ₹ 35,939 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Winter Haven, Autograph Collection 4*
Number of rooms: 70
Reservation Options:
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Also Known As:
Winterhaven South Beach Hotel Miami Beach
Winterhaven South Beach Miami
Hotel Style:
#39 Business Hotel in Miami Beach
#43 Luxury Hotel in Miami Beach
#46 Romantic Hotel in Miami Beach
#54 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from Winter Haven, Autograph Collection staff and other travellers.
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Questions? Get answers from Winter Haven, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean Avenue rooms are suprisingly quiet at night, so go for it!”
 of 5 bubbles pwsmith, 8 Dec 2016 | Read review
“511 partial ocean view!”
 of 5 bubbles mike30309, 17 Oct 2016 | Read review
“Looking for a good room? Maybe in another hotel?”
 of 5 bubbles 146haraldc, 15 Oct 2016 | Read review
“if you don't want to hear noise from ocean drive ask for rooms towards back”
 of 5 bubbles cubbyeyes, 17 Sep 2016 | Read review
“quite floor room. the only challenge was the elevator old and slow but functional.”
 of 5 bubbles lauher2000, 31 Aug 2016 | Read review
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