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Shelborne South Beach

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1,404 Reviews from our TripAdvisor Community

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There are newer reviews for Shelborne South Beach
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Showing 1,143: English reviews
Bayville, New York
Reviewed 4 April 2016

During our trip to South Beach, we had to switch from one place to the Shelborne Hotel. From the time we arrived at the hotel, all the staff was nothing but friendly and accommodating. The bellman, doorman and front desk were so welcoming! Our rooms were impeccably clean, comfortable and quiet. The staff at the pool was incredibly attentive! Sebastian...

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Helpful?
Thank coachdreen
Ashley G, Executive Assistant to the General Manager at Shelborne South Beach, responded to this review

Dear coachdreen, Thank you for choosing the Shelborne Wyndham Grand for your rest and relaxation trip! We are thrilled to hear that the staff exceeded your service expectations with friendly and accommodating service! We are glad that you enjoyed the quietness and cleanliness of your guest room! Sebastian and Alex at the pool, always go above and beyond with the...

Jones, Alabama
Reviewed 3 April 2016

I will definitely stay here again, beautiful rooms ( fully stocked bar and snacks ) . very clean, nice view and friendly staff.

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Helpful?
Thank Demotte
Ashley G, Executive Assistant to the General Manager at Shelborne South Beach, responded to this review

Dear Demotte, Thank you for your feedback! We are thrilled to hear of your positive experience. We are glad that you enjoyed the room, and the in room snacks and beverages. Our staff always provides friendly service, as we want to ensure our guests feel welcome from the time they arrive, until departure. We look forward to your return. Warmest...

Marcy, NY
Reviewed 2 April 2016

I had a complaint and the woman at the front desk was very quick to remedy the situation. I also had a last minute travel change & again was very accommodating. Definitely recommend. Good breakfast too.

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Helpful?
Thank marctucci71
Ashley G, Executive Assistant to the General Manager at Shelborne South Beach, responded to this review

Dear marctucci71, Thank you for your feedback! Our staff is very service-oriented, and is always willing to address and resolve any guest issue. Guest satisfaction is our number one priority, and we are delighted to hear that you had a positive experience. Warmest Regards, Amaury Piedra

New York City, New York
Reviewed 1 April 2016

I was on holiday in South Beach and had a change in plans. I had two extra nights in Miami and needed a need an room. I loved where I was staying for the previous 5 nights but wanted to try something different. I have passed by the Shelborne many times over the years and had never walked in the...

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Helpful?
1Thank bismark i
Ashley G, Executive Assistant to the General Manager at Shelborne South Beach, responded to this review

Dear bismark i, We are delighted to hear that you chose the Shelborne Wyndham Grand for your final two nights in Miami. We are glad that Samantha exceeded your service expectations. Samantha is a wonderful example of going above and beyond when taking care of our guests; she strives to provides first class service! All of our staff from the...

Ewing, New Jersey
Reviewed 1 April 2016

Just spent 5 days at the hotel. I was very hesitant after reading the negative reviews about the staff. Let me say, the staff was GREAT! Attentive as soon as we entered the grounds. Stephanie at the front desk was a doll! We were always greeted with smiles and assistance. The hotel itself it nice.. Some minor issues with its...

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Helpful?
Thank missmagnolia8
Ashley G, Executive Assistant to the General Manager at Shelborne South Beach, responded to this review

Dear missmagnolia8, We are thrilled to hear of your lovely 5 day stay with us! We are happy to hear that you had positive interactions with our staff! Our staff always displays a friendly demeanor, and is always available to assist when needed! Our goal is for all guests to have a wonderful time from arrival to departure! We apologize...

Staten Island, New York
Reviewed 31 March 2016

make sure u get a new room we had to change rooms 3 times because the first room looked like the shinning second room was worse but the new part was really nice and we had to stay with the street view the cafe down stairs was ok the pool was ok and the beach was the best part this...

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Helpful?
Thank jesmignosi
Ashley G, Executive Assistant to the General Manager at Shelborne South Beach, responded to this review

Dear jesmignosi, We would like to apologize that the hotel did not meet your expectations. Please know that we take great pride in the appearance and ambiance of our property. Our staff work diligently to ensure the cleanliness, and appearance of the hotel. We apologize that we fell short in your view. We hope that you give us an opportunity...

New York City, New York
Reviewed 30 March 2016

We had a very nice stay at the Shelborne from 3/23-3/28. All staff were very pleasant and helpful but two stood out in particular. Special mention to Oscar (Concierge) and Sebastian (by the pool) who made the extra effort (with a smile) to make our stay as enjoyable as possible. Note to management. When there's an event planned at the...

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Helpful?
1Thank hutchinsonfamily
Ashley G, Executive Assistant to the General Manager at Shelborne South Beach, responded to this review

Dear hutchinsonfamily, Thank you for your feedback! We apologize about the inconveniences you experienced, not being able to utilize the pool, and the music playing, as a result of the pool parties that were being hosted. We are glad that you did use the alternative pool with your family. Oscar and Sebastian, are wonderful examples of taking exceptional care of...

Reviewed 30 March 2016 via mobile

Had a great stay at the Shelborne in South Beach on my recent trip to Miami for Miami Music Week. The hotel was in a great location and was very clean and comfortable. Susie and her team at the front desk made sure that me and my party had everything we needed to make our stay a great one. Would...

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Helpful?
1Thank Tyler D
Ashley G, Executive Assistant to the General Manager at Shelborne South Beach, responded to this review

Dear Tyler D, Thank you for your feedback and recommendation! We are thrilled to hear of your great time visiting our property for Miami Music Week! We are happy to hear that you were pleased with our location and your guest room! Susie and the Front Desk team excel at making sure every guest is enjoying their stay, and is...

Tenafly, New Jersey
Reviewed 30 March 2016

Love this hotel.. Great location... Warm reception and terrific spacious room ... Pool deck was chaotic .. It was a Saturday Overcrowded ... No chairs... No towels by pool or beach...pool attendants - Alex and Annette tried their best to get bath towels delivered to the deck and apologized profusely ..they were very professional and immediately ran over with towels...

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Helpful?
1Thank seagoddess4ever
Ashley G, Executive Assistant to the General Manager at Shelborne South Beach, responded to this review

Dear seagoddess4ever, Thank you for your feedback! We are glad to hear that your overall stay was positive, and that you received a warm welcome upon arrival. We apologize about the inconvenience you experienced by all the Winter Music Conference preparations. Although we do host events throughout the year, our staff does aim to accommodate all guests visiting, to ensure...

Reviewed 29 March 2016 via mobile

I had an amazing stay at this hotel for the wmc weekend. The parties were great and not to mention all the great assistance from the employees. The front desk team was admirable. Susie was excellent , very energetic and always willing to accommodate me and my partner. The bell man Ivan was very helpful as well. I will definitely...

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Helpful?
1Thank Natalia S
Ashley G, Executive Assistant to the General Manager at Shelborne South Beach, responded to this review

Dear Natalia S, We are delighted to hear of your amazing stay with us during WMC. We are glad that you received such great service from our staff, including Susie and Ivan. Our staff always maintains a friendly demeanor, and is always willing to assist when necessary. We appreciate your feedback, and look forward to seeing you again, for another...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An Art Deco landmark in the heart of South Beach, our iconic oceanfront resort offers exceptionally chic design and everything your lifestyle deserves - from leisure to dining to entertainment. With a vintage Miami aesthetic, infused with modern luxury, Shelborne South Beach is a refreshing blend of urban energy and classic cool. Overlooking the golden sands of the Atlantic and the Art Deco district, this quintessential South Beach hotel celebrates local culture, art and music. ... more   less 

Additional Information about Shelborne South Beach

Address: 1801 Collins Ave, Miami Beach, FL 33139
Region: United States > Florida > Miami Beach
Price Range: ₹ 13,613 - ₹ 75,756 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shelborne South Beach 4.5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Shelborne South Beach Hotel Miami Beach
Shelborne Beach Hotel
Shelborne Beach Miami
Hotel Miami Shelbourne
Hotel Style:
#5 Business Hotel in Miami Beach
#6 Romantic Hotel in Miami Beach
#18 Family Hotel in Miami Beach
#22 Spa Hotel in Miami Beach
#34 Luxury Hotel in Miami Beach
#43 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from Shelborne South Beach staff and other travellers.
51 questions
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Questions? Get answers from Shelborne South Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bring your car, and be ready for about $30 per day in extra "resort fees".”
 of 5 bubbles Avistow, 20 Nov 2016 | Read review
“We had a room on a higher floor and it was very quiet.”
 of 5 bubbles reginag86, 16 Nov 2016 | Read review
“Do soem standard maintainence and make sure thiings work the way they are intended.”
 of 5 bubbles B4216ZEcharlesp, 12 Nov 2016 | Read review
“Ask for an Ocean View.”
 of 5 bubbles merpea, 11 Nov 2016 | Read review
“Rooms are quaint but very nice and efficient. ”
 of 5 bubbles kennethlQ8304AS, 10 Nov 2016 | Read review
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