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The Palms Hotel & Spa

Booking.comUS$ 333*
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Certificate of Excellence
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Palms Hotel & Spa
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2,475 Reviews from our TripAdvisor Community

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There are newer reviews for The Palms Hotel & Spa
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Showing 1,533: English reviews
Budapest, Hungary
Reviewed 22 August 2013 via mobile

I admit that I am a tough guest to handle, but Mr. Nestor kindness and expertise brought me and my family a problem free vacation once again! This was our sixth stay at The Palms Resort and Spa and I will tell you that you will have an excellent stay in their comfortable rooms! Service is efficient and quick, the...

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Helpful?
Thank PatricSA
Alma C, Manager at The Palms Hotel & Spa, responded to this review

It was absolutely our pleasure to have you as our repeat guests. Thank you for not only taking the time to review our hotel but for recognizing Mr. Nestor, Mr. Mata and Mr. Fernando’s kindness, expertise, efficiency and commitment to excellent service during your most recent stay. Our dedicated staff are truly exceptional in their service delivery & genuine hospitality...

Los Angeles, California
Reviewed 20 August 2013

When I went to check out they noted that I had a charge at the bar the previous night for $13.90. I explained to them that the charge wasn't mine, and even showed them a receipt for dinner that I had across town. They went ahead and removed it, printing a new bill that showed it was removed. After checking...

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Helpful?
1Thank TimetoRelaxTraveler
Alma C, Manager at The Palms Hotel & Spa, responded to this review

It was a pleasure to have had you as our recent guests. I regret the inconvenience you have experienced with this miscellaneous charge and would love to resolve this issue for you immediately. Please contact me directly at alma@thepalmshotel.com . Thank you and I look forward to your email. Warm regards, Alma Cue The Palms Hotel & Spa Management

Miami Beach
Reviewed 14 August 2013

we stayed on holiday at two days with our children,very nice and wonderfull rooms ,all stuffs are very friendly and if there was a problem they make it away,breakfast and dinner was expensive ,but delicious in the neighborhood, a new hotel will be build and there is a lot of construction noise

Review collected in partnership with Easytobook.com
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Helpful?
Thank Monika R
Alma C, Manager at The Palms Hotel & Spa, responded to this review

It was a pleasure to have had you and your family as our guests. Thank you for your review! We appreciate your kind words regarding our property and friendly staff and look forward to your next visit to Miami Beach. Warm regards Alma Cue The Palms Hotel & Spa Management

Reviewed 13 August 2013 via mobile

I recently stayed for 3 days and had very positive experiences with all the staff I encountered. Pool area The pool is small and often crowded but not so bad as to make it intolerable. There are plenty of chairs but not as many umbrellas. If you want shade, make sure to be there earlier in the day to claim...

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Helpful?
Thank EmmaAbroad
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Thank you for taking the time to review The Palms Hotel & Spa. We appreciate your lovely words regarding our property and are thrilled to learn that one of your best meals in Miami took place at Essensia Restaurant! Thank you for your feedback and we look forward to welcoming you back whenever your travels bring you to Miami Beach....

Alexandria, Virginia
Reviewed 10 August 2013

My husband and I were married at the Palms last year and though the wedding/catering/banquet team were exceptional, there were some customer service issues last year and we received a voucher from the hotel. We were at first skeptical to return for our anniversary, but we did. We are extremely happy we gave the hotel and staff a second chance,...

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Helpful?
Thank DenMoh
Alma C, Manager at The Palms Hotel & Spa, responded to this review

It was our pleasure to serve as the backdrop for a fantastic anniversary celebration! Thank you for taking the time to review The Palms Hotel & Spa. We appreciate your kind words regarding our property but are thrilled to hear your feedback on the customer service you have experienced throughout the entire hotel especially from our wedding/banquet team. They are...

Braintree, Massachusetts, United States
Reviewed 7 August 2013

Today I was trying to negotiate wedding group rates for my clients which they've got very high quote from this hotel and women who is in charge for the wedding group department was very unpleasant and unprofessional. She didn't want to talk to me at all! Looks like she must hate travel agents! I would not recommended this hotel for...

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Helpful?
Thank Mariola B
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Mariola, Please be assured that Guest satisfaction is paramount at The Palms, and everyone in our staff is highly dedicated to providing all of our Guests with excellent service and warm hospitality. Unfortunately, during your call there was a miscommunication between both parties, which was never intended to come across in a negative demeanor. We apologize that you received...

Volketswil, Switzerland
Reviewed 5 August 2013

yes - everything ok, nothing to complain about, some nice areas to stay inside and outside, near the beach, restaurant ok, but the brandy was a bit quite expensive, there was a parrot in the garden and I was a bit scared as they can bite very strong, it even eat a button of my shirt

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Helpful?
1Thank ThomasMoll1966
Melbourne
Reviewed 3 August 2013

Great hotel on the beach.,Rooms are large, bathrooms are great. This is alovely hotel, 15 minute walk into Lincold Road. Staff were helpful and friendly. The pool area is well set out and there arew plenty of chairs

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Helpful?
1Thank Kazza59
Alma C, Manager at The Palms Hotel & Spa, responded to this review

It was a pleasure to have you as our guests. Thank you for taking the time to review The Palms Hotel & Spa. We appreciate your kind words in regards to our property and look forward to your next visit to Miami Beach. Warm regards, Alma Cue The Palms Hotel & Spa Management

Hinsdale
Reviewed 2 August 2013

We stayed at this hotel last year and it was incredibly noisy as very close next door is a huge construction site. Impossible to rest by the pool and noisy even at the beach. No matter where you are at or near the hotel you hear it. When we were planning the trip this year I called to ask if...

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Helpful?
3Thank Hinsdalemama
Alma C, Manager at The Palms Hotel & Spa, responded to this review

I am sorry to hear of this unfortunate experience at The Palms Hotel & Spa. We regret the inconvenience and understand your concerns. On our website and in all of the booking engines we have a notice informing guests that intermittent disturbances may be encountered due to refurbishment of neighboring property. Please know that your satisfaction is priority at The...

Bristol, United Kingdom
Reviewed 1 August 2013

I stayed at the palms at the end of July with 2 girlfriends. We where looking for somewhere close to the action of South Beach with a pool and beach nearby - we weren't disappointed.. We shared a room with 2 double beds which was cosy with 3 of us plus suitcases, but the rooms where really nice and great...

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Helpful?
1Thank BerkshireSam

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An oceanfront sanctuary in the heart of Miami Beach, just minutes from the South Beach entertainment district, The Palms Hotel & Spa combines refined service, laid-back sophistication and beachside serenity into a destination where wellness and environmental awareness are at the center of each guest experience. Enjoy freshly renovated lobby areas with an elegant colonial flair, a lush tropical garden oasis with secluded relaxation areas, a large swimming pool and comfortable lounges, cabanas and umbrellas at the pool and beach. Rooms offer either views of the ocean, tropical gardens or the cityscape, and feature flat-screen TVs, AVEDA toiletries, coffee makers, iPod docks and luxurious bedding. The hotel’s signature restaurant, ESSENSIA, offers local farm-to-table cuisine with unique Miami flavors on breezy covered terraces. The Lounge specializes on craft cocktails while the TIKI BAR offers casual fare and classic pool cocktails. The Palms AVEDA Spa offers a full-service salon, retail area and holistic spa treatments, delivering a highly personalized experience with rituals to awaken the senses. Inspired by the pristine environment surrounding the resort, tropical nature inspires all facets of the hotel, from the decor, to the products & services offered and its commitment to green practices. It is an independently owned and operated AAA 4-diamond rated hotel, a member of Preferred Hotels & Resorts Lifestyle Collection and Florida Green Lodging certified. ... more   less 

Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Region: United States > Florida > Miami Beach
Price Range: ₹ 14,347 - ₹ 29,727 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
Hotel Style:
#16 Spa Hotel in Miami Beach
#24 Luxury Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#29 On the Beach Hotel in Miami Beach
#34 Family Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from The Palms Hotel & Spa staff and other travellers.
72 questions
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Questions? Get answers from The Palms Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best view is towards the beach. Costs more.”
Ricaldo, 26 May 2017 | Read review
“higher floors have a better view”
nickandLes, 20 May 2017 | Read review
“Ocean view rooms are only ocean view. There are no balconys. We were on the 10th floor and it was quiet.”
861sharonk, 10 May 2017 | Read review
“Maybe avoid the South building”
NatAtl, 10 May 2017 | Read review
“End of hall and ocean facing, it was very quiet.”
karentZ4380GI, 10 May 2017 | Read review
5 of 5
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US$ 333* /night
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Prices are for 1 room, 2 adults
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