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Have stayed at this autograph Marriott several times over the past 10 years, getting progressively worse. My room was not good. I’m a platinum member, checked in at normal check in of 4 pm and also did mobile check in, My room was first floor...More
-room was not cleaned/serviced my entire trip (even after multiple phone calls to front desk and housekeeping)
-sheets had rips/tears in them
-no mattress pad on bed
-was sat at a restaurant table for breakfast that had coffee stains, crumbs, no table...More
Thank Jackie Q
Response from John P, Manager at Blue Moon Hotel, Autograph CollectionResponded 4 days ago
Thank you for choosing to stay at the Blue Moon Hotel, Autograph Collection and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. The level of...More
Drove down to see the boat show and stayed here. Location seemed to be convenient. We arrived early but they checked us in, stored our luggage and offered champagne, a glass of rose champagne which we enjoyed out front in their seating area. A nice...More
Lissette & Alfredo were amazing in helping me plan a special beach picnic and even provided electronic candles so we could stay at the beach after dark. The hotel is a remodeled older hotel with smaller rooms and a modern feel and was always clean...More
My wife and I stepped off a cruise boat and checked into the Bkue Moon Hotel on Collins Ave. in South Beach for 3 nights. Blue Moon Hotel is a historic property in the heart of Miami's Art Deco mecca. We love the hotel. It...More