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The W South Beach is PARADISE.
Add paradise with AMAZING service and it is a dream come true.
New Years is a CRAZY time of year to stay in South Beach.
The W was completely sold out since before Christmas.
So, you would expect lack...More
We stayed here for 1 night in December. We arrived at the hotel at 11am and requested early check-in if possible. We were told they would try their best. We went to relax at the pool and beach while we waited. The staff at the...More
A perfect holiday week at W South Beach! We took care of logistics with Mario. He was incredibly helpful, professional and kind. Spending every day at the pool was a treat because Oscar was so upbeat, attentive and responsive to our every need. The staff...More
1 Thank sloani2017
Response from Biancaprado, Manager at W South BeachResponded 3 days ago
First and foremost, thank you for staying at W South Beach, and for taking the time to write about your stay with us. We are delighted that you were able to have an overall exceptional experience. The team and I are also thrilled...More
My husband and I typically go to the Caribbean post-Christmas but given hurricane damage switched our SPG points stay to the W South Beach. Apparently we were not the only ones with this idea... while the W is a beautiful hotel (fantastic lobby and artwork,...More
Arrive and wait to check in, then wait to see the agent, then wait to check your bags(your room will not be ready till after 4), then wait to get a pool chair which you won’t get until after sun goes down, then wait more...More
1 Thank A TripAdvisor Member
Response from Biancaprado, Manager at W South BeachResponded 2 weeks ago
First and foremost, thank you for staying at W South Beach, and for taking the time to provide us with your feedback. We value your review seriously, and are truly sorry to hear about your experience with our level of our service. It is...More