The pictures the hotel displays are deceptive, as my room looked nothing like what they show online. The room was dark with a tiny window, much like a prison cell. There were no nightstand lights at all and the carpet was torn and dirty. The only reason to stay here is the location, otherwise stay elsewhere.
Bad experience and disappointment. Rude front desk employees, rooms need major renovations , too expensive , noisy . Pictures on web site doesn’t reflect reality . Doesn’t make sense to have such a crappy hotel into Miami international airport .
due to a delay on my first flight, missed the corresponding flight so American Airlines gave me a voucher to stay the night at that hotel. It is dirty, smells dirty from the corridor to the room, view of the room was on some old pipes so opening the curtains was not an option! The room was small, dark, depressing and again dirty... had to run out, not able to stay there. Went to the front desk, told them the situation, they took the key to the room and said "sorry about that and goodbye".
If I could give this review 0 stars I would...but I have to put one as a minimum. My husband already wrote a review, but this experience deserves a second one from me. On oct 30 our flight was cancelled, we got to the airport at 6pm, and it wasn't until 4am that we were able to get our luggage and given a voucher for a room at a nearby hotel. The lines for the shuttle to the specified hotel were very long and taking forever due to the amount of people that needed lodging. To make matters worse, we had our 18 month old with us. This was really a nightmare. We had to return to airport at 9 am, so I mentioned to my husband that the airport has a hotel, which he found shortly after and went ahead with our baby in tow to speak to the hotel staff to see if we could get a room to crash in for a few hours. Our son had been sleeping in his stroller for about 5 hours at that point. When I met him at the hotel from desk a few minutes later, he was upset and talking with a security personnel. Imagine my confusion, he quickly explained to me that the lady (blonde) at the front desk refused to have any interaction with him when he inquired about a room, told him to use "google it" if he wanted information about any hotels in he area, when he mentioned the fact that she was watching tv on her phone and ignoring him she said that she can watch tv on her phone and work at the same time because she can multitask, ALL ON CAMERA as SHE pointed out. When I tried to speak to her, as my husband was already rightfully upset, she blew me off as well. I was beyond exhausted and not willing to engage with her attitude, I didn't have the energy at this point. I was in shock and honestly speechless. I asked her for her name, which she refused to give. I asked who the manage in charge was, she said SHE was the manager. I've worked in hospitality, managers are supposed to be the face of the company yet she seemed to take joy in treating us badly. To be clear, she knew she was talking to a couple with a child in a stroller at 4 in the morning trying to find lodging for the night. NO sympathy or compassion for our situation or our child. Another coworker came out, after security called on her to help us deal with the situation and explained why they wouldn't be able to rent a room at that time and explained why, all that the other MANAGER needed to do but refused to because she just didn't feel like it, or didn't think it is part of her duty. She was super nice and after quickly went to her office I suspect to hide from the second hand embarrassment she must have felt. The security guy even mentioned to us that she is in his own words "crazy". The security guy even offered to help us and called a nearby hotel to check for availability. THE AIRPORT SECURITY gave better customer service than the supposed MANAGER. Please train your staff and remind them that they work FOR the hotel and therefore represent the establishment, there is a clear lack of professionalism that needs to be addressed. Sincerely, D.M.…
They charged just shy of $300 for one person per night. Yet, the quality of the room I was given (Room 745) was way below average. Two specifics: 1. There was not even one bottle of drinking water as courtesy to the weary traveler. 2. The bed was horrible! It was sloped, so that you would feel that you would slip down and fall off of it while sleeping. It's difficult to believe that you can get such awful quality for such a steep price.
This hotel should only be booked in complete desperation. I paid over $250 for 1 night & it is at best a $75/night place. It’s outdated & worn down. The rooms are tiny with no amenities - no fridge, no microwave, 1 small bar of soap to be shared between the sink & shower, tv gets maybe 3 channels that are not fuzzy & the picture is not set correctly so that 1/2 the picture is off screen. This place is highway robbery. People need to stop paying to stay here. It needs to be closed down or price adjusted for what it is…a dump.
As my husband and I were faced with a 9 hour overnight delay..I tried to contact this hotel in Miami to arrange a room. I called several times with no personal contact..only a recording that no one could take my call.! Manny…you have so many opportunities to make this hotel successful. I would suggest hiring 1-2 capable front desk workers and slashing prices after 7pm to fill beds..some $ is better than none right??
The hotel is run down and in desperately need of updating. The availability of access to the terminals is very nice. We used park n fly and they were able to drop us right at the door. There is no dedicated restaurant for the hotel and very little choice in the area around you.
i walked to front desk to make reservations one night the guys who was there he offer me single room little tight but suitable with the price and comfortable to me and he very well take care check out next day morning Bellboy carry my luggage to drop off at AA airlines and he was grumble not his responsibility to drop my bags there and ask i have to give him something ,I already tip him $15 when he says that way i gave him other $5 he still keep talking bad to me and complain,I feel like because i am Asia and tried to racism. that was one nightmare to me
So sad and disappointed that people work in the industry and doesn’t even know what customer service is , unfortunately we have to deal with these kind of individuals I hope this doesn’t happen to anyone and management train Better the front of the house My experience was on October 30 after air Europa cancelled our flight and traveling with a toddler We went to try to get a room at the airport and the lady at the front desk that of course didn’t want to give her name , but she was blonde , and of course by the 4am shift management will know Well she was watching tv on her phone and annoyed already when I asked if there was a room available, she even didn’t give eye contact and said that there was not room available, which i understand , and then I asked if there was another hotel in the airport since I was traveling with and 1 year old , and again without even looking me in the eye , she said , “google it “ and I was like “wow “ I mean I work in the industry and if a guest ask me a question about information where I work and I said “google it “ I’ll be fired in a sec But that doesn’t end there , when I ask her her name she called security on me , I laugh and I asked for a manager , security came and I explained the situation and he was like “wow “ I’m sorry let me see if I can help “ security doing her job . Wow At that point he is Helping me , and she said to him , Did u give him my name ??? Her concern was not my problem or my child , was that her name was not given … wow This was very unfortunate Thanks to the security guy , he was very friendly and helpful The lady shouldn’t be working on hospitality at all. Sincerely Family of 3…