Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Pullman Miami Airport Hotel garners mixed feedback, with the location being a highlight for its convenience to the airport. However, some guests feel it's a bit removed from the city's bustle. While the hotel's amenities, such as the pool and shuttle service, are appreciated, the dated nature and cleanliness are concerns.
Service quality fluctuates, with commendations for staff friendliness contrasting with reports of sluggish service. Rooms are often criticized for being outdated and unclean, casting a shadow on the hotel's overall atmosphere. Moreover, the value proposition is questioned due to high prices for parking, rooms, and food.
Location
Convenient
Atmosphere
Tired
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Everything was great and we both loved the hotel. The decor, style and spaciousness of the hotel itself and the room was more than we expected. The chaise lounge was a good addition to the room and very comfy. The pool area looked wonderful and the views over the bay and the skyline was lovely. As the weather wasn't at its best the outdoor area was empty while we were there. Breakfast, included in the stay, was very very good. A good selection of hot and cold items, including make your own waffles and freshly squeezed orange juice. The service was top-notch. The airport shuttle was really convenient and ran on time every 30 minutes.
I would have given 5* but the only let down was how cold the hotel was. We tried lowering the AC but the room was still very cold and in the end had to turn off the AC and requested some blankets from reception. The hallways were extremely cold and going down to the bar/restaruant we noted all the other guests were sitting down to eat/drink with their coats on, some with scarves. Consensus was the hotel was far too cold and therefore quite uncomfortable. Some of the items on the restaurant/bar menu are a bit more pricey than at other hotels of the same category we've stayed at but my Cajun shrimp taco was delicious and my husband had more chicken wings than he could eat - the portion was very generous. The buttons for the lifts were missing so calling the lift required pushing your finger into an open "socket" - very difficult with long nails but not a big deal.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Walk with a sweater/something warm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Pullman Miami Airport Hotel
Responded 13 Feb 2024
Dear Winnie, Thank you for choosing our hotel and sharing your experience. We're thrilled you loved our decor, spaciousness, and breakfast selection. We apologize for the temperature issue, and we'll address this issue with the appropriate department. We appreciate your feedback and hope to welcome you back for a warmer stay in the future.
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This hotels value comes from the location and availability of the airport shuttle. We found the actual hotel similar to photos however the rooms were rundown vs what we would expect from a 4 star hotel. Staff were kind and we appreciated how close the hotel was to a small shopping center where we could get some food and another suitcase. Ps- the shuttle driver was amazing. Be sure to tip him.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Pullman Miami Airport Hotel
Responded 4 Jan 2024
It is our goal to provide convenient and comfortable visits for our guests on the go, so we are glad you found value in our location and shuttle service. It is unfortunate, however, that our accommodations were a cause for concern. Your feedback will be discussed and we will determine the next best step to take in making improvements. Thank you, and we hope to welcome you back in the near future.
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I stayed here during a long overnight layover at the airport and would certainly consider it again. They offer a shuttle from outside the terminal which, although not advertised or signposted very well, worked fine, operating from the early hours until late into the evening. Checking in was a breeze and my top floor room had some nice views towards the city.
The room itself was huge, despite being an entry level offering. There was plenty of seating and storage, plus everything was clean. The bed was massive with a bedside table at both sides, but electric sockets were only available on the desk. Bottled water and a coffee machine was present along with effective air-conditioning and a large TV. The bathroom was spotlessly clean and a decent enough size, but annoyingly there was no hot water from the shower in the morning.
One of the reasons I picked the hotel was for the outdoor pool area which was indeed a great place to relax. They state it closes it in the early evening but there were people using it much later and the bar inside were happy to provide plastic glasses to take outside well into the night.
Overall it worked well for what I needed and I’d consider staying again when I need to be easily near the airport.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Pullman Miami Airport Hotel
Responded 31 Oct 2024
Dear Steve, Thank you for choosing Pullman Miami Airport Hotel and sharing your kind review. We are delighted that you enjoyed so much about your stay, including our clean, spacious accommodation, gorgeous views, efficient staff, and had a wonderful time at the pool and bar. That said, we are sorry there was a concern with the shower. Please know that our team is always ready to provide assistance and address any issues that may arise. We look forward to welcoming you back and impressing you even further.
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When in Miami, I always select this hotel. Due to the beautiful pool area, and the stunning lake views, the hotel has a relaxing, resort feel. The rooms are extremely spacious and comfortable with all possible amenities provided. The food at the downstairs bar is very good, and the buffet breakfast has great food choices. The hotel staff are efficient friendly and welcoming. The highlight of each stay for me is meeting the lovely Mr. Michel who has loyally worked as a server in the breakfast area for a number of years. He seems to remember every guest who has ever spent time at the hotel! He has a genuine, friendly manner and has an amazing smile whilst greeting diners. He really is the face of Pullman Hotel Miami Airport.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Great shopping centre 5 min walk away with fantastic Burlington store.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Pullman Miami Airport Hotel
Responded 17 Oct 2023
Dear Pearl, Thank you so much for choosing to stay with us at Pullman Miami Airport Hotel. We're absolutely delighted to be your go-to destination in the area! Impressing every guest with our exceptional service and comfortable accommodations are always top priorities for us, so we're thrilled our commitment to both continues to shine through during your visit. We'll be sure to pass your compliments along to Mr. Michel. It's also great to read you're always able to take full advantage of our plentiful amenities and delicious meals. The pleasure was all ours, and we can't wait to welcome you back.
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My positive experience began with my pick up from the airport, the driver was courteous and helpful. His name is Antonio when we arrived at the Pullman Hotel, he went above and beyond and assisted me with my baggage up to the room provided very positive information regarding the area.
He not only is a shuttle driver, but he will take you to the nearest supermarket, drugstore or other restaurant if you need it. My positive experience continued at check-in with the check-in agent who was efficient and was able to obtain for me the room that I was requesting(lower floor near the elevator). I would recommend this hotel as a pre-and Post hotel if you were going on a cruise as they can also arrange a transfer.(at a cost.), from the hotel to the cruise terminal. I personally feel that not only is a facility being well kept important, but that the people that work there contribute to the positive experience.
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Date of stay: February 2025Trip type: Travelled solo
Room Tip:Airport transfers can be a little hectic. Allow yourself time.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Pullman Miami Airport Hotel
Responded 4 weeks ago
Dear Carlomagno, Thank you for the recommendation and for sharing such a thoughtful review. We truly appreciate hearing that the service, from airport pickup to check-in, contributed to a smooth and welcoming experience. Antonio’s dedication and extra efforts made a lasting impression, and recognizing the team’s commitment to hospitality means a great deal. It would be our pleasure to welcome you back again to Pullman Miami Airport Hotel.
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Stayed at the Pullman Hotel for a business trip and was less than impressed the minute we arrived. The parking lot is always packed and there are always corporate events happening that make the place look like it is the place to be. Unfortunately, I wish I had never arrived there. The first room I received was so dark and dirty. There was a hole in the ceiling with a pipe sticking out of it above the shower, the bathroom countertops were coming apart from the wall, my bathroom towels had stains on them, and my bedsheets had stains on them as well. The carpet looked dirty, so I kept socks and shoes on at almost all times and there was thick dust on the desk in the room. I refused to shower in that room and when I went to the counter t later that day to request a new room the associate was very friendly and willing to assist. He advised me he would bring the new room key to me once it was ready. He shows up to the first room and immediately had an attitude and wanted to see the hole in the ceiling. I proceeded to show him the hole and he pretends he can't see it at first. This is a metal galvanized pipe with a ring around it, it's not a pin hole. Then when I point it very obviously out to him, he says, "that's not a hole that's just a scratch from where we were fixing the roof but if you just want a new room whatever." Mind you I am on the 3rd floor of a 14-floor hotel. He proceeds to move me to the 8th floor on the other side of the hotel for the remainder of my stay. Upon entering the room everything seemed clean, you can smell the bleach, countertops are connected to the wall, but the hole in the shower is also in this room as well. I contacted the other travelers with me to inquire if this is in their rooms also, and it was. So, for the remainder of my trip, I had to shove a towel in there to allow myself to shower in somewhat feel as I had privacy. The bed was awful and squeaked, the pillows were awful, and it was the worst night's sleep ever. Also, I realized when I booked this that it was an "airport" hotel. I have stayed frequently at airport hotels and never had issue. However, this was the exception to the rule. The windows are like paper, the smell of Jet fuel is extremely strong, and the building shakes when the plane flies in. The Jet fuel smell is not a light smell. Myself and my other travel companions staying in other rooms had bad migraines all day during the 3 days we stayed there. It was truly as if we were right on the fuel deck with the plane. Breakfast is also not included in the price of the stay, which is fine, however, for almost $30 a plate for breakfast it was definitely not worth it and we barely picked at our food. Eggs were cold, and also, we received incorrect items but had no time to wait for them to fix. Our parking was supposedly comped due to the issues we were having, but we were charged $30 a day anyway. The parking is also a mess, when I asked where to park, I was strictly told not to park in the employee parking, but rather to find a spot of dirt or grass and park there if there wasn't other parking available. I was not in an SUV but rather a very small compact car that did not fare well to that as an option, but we made do. All in all, Stay anywhere else, but this place is not worth your money!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Avoid this location at all costs!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Pullman Miami Airport Hotel
Responded 11 Dec 2024
Dear Grace, Thank you for sharing your review. We're very disappointed to hear about your recent stay with us, and we'd like to offer our sincerest apologies. This is not the experience we want for our guests, and we're alarmed to hear about this. Please reach out to us when you get a moment so we can discuss this further.
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We booked to stay in Pullman for 1 night between flights. My husband, preschooler and I landed at Miami airport and called Pullman to ask about the shuttle schedule. A lady at front desk answered, asked for my name and said "Expedia" changed our reservation, there was no room for us, and "Expedia" should have emailed. Well we didn't book via Expedia, which I tell the lady, and she repeated that our reservation isn't at Pullman. It's late in the evening and my tired preschooler is getting fussy. I received no emails nor calls about a change of reservation so I call Hotwire who we booked through, and they get in touch with Pullman management. Pullman tells Hotwire that due to a "maintenance issue" they moved a bunch of prepaid guests, including us, to another hotel. So the the story from front desk about "Expedia" changing the reservation was complete bs. What kind of front desk training is this? They had a "maintenance issue" that they knew about early in the day and they tried to pass it off as the booking company's fault. Pullman management tells Hotwire is that they'll send us to a comparable hotel because their "maintenance" issue meant there were no more rooms at Pullman. But get this...we have to go to Pullman 1st rather than straight to the alternate hotel so they can give us a voucher! More inconvenience and bs. We get to Pullman, they give us a voucher, and we go to the other hotel. Of course, this was even more bs...in the alternate hotel, the room was very worn and smelly. Tired from our journey, with an even more tired pre-schooler, we resentfully stayed for the night and headed back to the airport the next morning. This is the worst experience I've had with a hotel, and having worked in the hospitality industry at a management level, I've stayed in countless. We didn't even end up staying where we booked and paid for. We had a 2nd reservation at Pullman already booked in advance, so I called a few times to make sure the fiasco we experienced wasn't going to happen again. We actually stayed at Pullman this time and I will say that they should put as much effort into maintaining and updating their rooms as much as the public spaces. The public spaces in the hotel (lobby, pool, etc.) are much nicer and better maintained than the interior of the hotel rooms. Lipstick on a pig?
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Pullman Miami Airport Hotel
Responded 6 Jun 2023
We appreciate your feedback, and we apologize for any confusion with your reservation. It's unfortunate this was not handled in a more satisfactory fashion, and we'll look into your comments further. If you're in the area again, we hope you'll consider coming back to see us. Best Regards, Dan McDermott General Manager
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I can't express enough how incredible our experience was at the Pullman, where our group of over 200 gathered for an unforgettable annual event! From the moment we reserved our rooms back in early 2024 to the last guest checking out in February 2025, every detail was managed with impeccable professionalism. The Pullman team truly shined, with each member contributing to a seamless experience. A huge shout out to Victoria, the front desk supervisor, whose warm welcome set the tone for our stay, and Winnie from hospitality, who ensured our needs were met with a smile. Wendy from accounting was a rockstar in handling our arrangements, while Carlos, the bartender, served up the perfect drinks to keep the spirits high. And I can't forget Nicholas, my personal sales rep, who went above and beyond to ensure everything ran smoothly, even when the excitement became a bit overwhelming—his calm demeanor and dedication were a true blessing! The atmosphere was filled with joy and camaraderie, making it a vibrant celebration of friendship and adventure. If you're dreaming of a memorable group getaway, I wholeheartedly encourage you to envision your own celebration at the Pullman! I can't wait to return in 2026 or before and create even more cherished memories with the W-HOTS Travel Group, where every journey is meaningful and filled with connection!
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Pullman Miami Airport Hotel
Responded 3 weeks ago
Dear Robbirenee, It was such a pleasure hosting your event! We're thrilled our exceptional team helped everything go smoothly, and you can be sure we will share your compliments with Victoria, Winnie, Wendy, Carlos, and Nicholas. Thank you for your glowing review, and know we would be delighted to have you join us anytime!
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We stayed here prior to a cruise and we were sorely disappointed in their customer service. We arrived at 11pm from the west coast and were anxious to grab a cocktail and settle in for the night. Despite the website and signage stating that the bar is open until midnight , after being denied a drink at the bar we asked the front desk staff and Jesse (who was also on the phone while checking us in) said “well it closes at 11” and we asked why the sign in the lobby said otherwise and he said “it doesn’t you’re wrong” so we took a picture and showed him and he said “oh well.”
This is not about a cocktail, this is about customer service and hospitality for weary travelers and this team sadly missed the mark.
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Date of stay: March 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Pullman Miami Airport Hotel
Responded 1 week ago
While we thank you for being our guest and sharing your feedback, we are surprised and saddened to hear our team let you down. Please know that we are usually known for our top-notch service, so we apologize for this not being your experience. Your feedback and our high standards will be reviewed with the staff. We hope you enjoyed your cruise and look forward to welcoming you back and impressing you with the amazing experience we are known for.
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Booked a ‘Day Use’ room at this hotel as disembarked early morning from cruise ship & had an evening flight. Day of, the ‘Day Room’ rate was charged correctly but also the ‘Hold’ of $100 for any incidental charges incurred during the 9 hr stay (of which there were none) was charged in full to my CC & not released when I checked out. That’s NOT a ‘hold’ - that’s a ‘charge’ of $100. I was told it will be credited back to my card in 5 DAYS! So they have use of my $100 for 5 days…is that even ethical??? (Or legal?)
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Date of stay: January 2024
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Pullman Miami Airport Hotel
Responded 23 Jan 2024
We appreciate your feedback, and we apologize for any confusion about the hold fee. While it is refunded immediately, each bank has its own processing times. We suggest contacting your banking institution to learn more about their practices. If you're in the area again, we hope you'll come back to see us.
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Windsor and Maidenhead, United Kingdom40 contributions51 helpful votes
Just outside the airport, there is an area for hotel courtesy buses - there are signs. You need to keep a lookout for the hotel bus, they are about every half hour. If you are a late arrival, there is nothing open at the hotel, no room service or mini bar. Hope this helps
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