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Regency Miami Airport

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1000 NW 42nd Ave, Miami, FL 33126-3645
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (577)
360
Panoramas (6)
Room & Suite (319)

About

#69 of 144 hotels in Miami
Location
Cleanliness
Service
Value
The Regency Miami Airport is a newly renovated boutique hotel offering a perfect location just five minutes from Miami International Airport, near the Miami Port Area, Spectrum Aesthetics and the Dolphin Mall. Guests arriving at the hotel step past an understated vintage façade framed by tropical gardens into a vibrant lobby area featuring an airy, open design and elegant regency-era décor and ambiance. Our 176 room and junior suites have been recently refurbished and updated with every modern comfort. The Regency Miami Airport is home to The Lounge at The Regency bar, which overlooks the hotel’s beautifully landscaped pool and offers poolside dining and cocktails. Additional amenities include an onsite fitness center and complimentary perks like Wi-Fi, a 24/7 business center and ample parking space. On your next business or leisure trip to Miami, discover the Regency Miami Airport, where warm, personalized service, crisp attention to detail and an independent spirit set us apart from the usual hotels near Miami Airport.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish

Location

Full view
63Somewhat walkable
Grade: 63 out of 100
45Restaurantswithin 1 km
3Attractionswithin 1 km
2547Reviews125Q+A100Room tips
Traveller rating
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Popular mentions
Skates wrote a review May 2021
1 contribution3 helpful votes
Two out of town adults checked in to stay near MIA- int'l flight in the morning. Blood spots on wall.Room smell- Nasty stench. That smell that says the same rag that cleaned the toilet cleaned the sink and tub and everywhere else. Sheets- blood stain on the top spread. We ran out and checked out. Richard(clerk) could not process a refund $114.,or remove hold. Tried to get a business card before I left.(I was getting ripoff vibes). Clerk was looking under under stacks of papers/in drawers/in other rooms. No card to be had anywhere. I was not surprised. I took his name(Richard) and asked for a contact email. That's the same email they are not responding to. While we waited for an Uber to go to a better brand hotel, some rando/weirdo tried to give us a ride!? 14 days since I left this horror. No response to refund request. They don't answer the phone. A prerecording comes on but no phone options are answered nor emails. Email sent 14 days ago-no response. I sent a fax to see if they will answer it. If you call and go to the prompt for reserving for 20 people or more they will answer the phone.(Just as I thought -not surprised) When you tell them the problem they immediately switch you to a recorded line and that's where it ends. I went online to see if there was other contact information. The same numbers were on my receipt. This hotel has two different websites/same Regency Hotel/identical pictures. The second website gives Regency Hotel/reservationdesk.com. When you call the number there the recording responds that it found your reservation and when customer service comes on the phone they say they cannot find your reservation, and give you the same number to the hotel that is not being answered. They had the nerve to ask me if I'm sure I stayed there!! There is one address on the receipt 1000 LeJeune Rd., Miami FL, and a different address on the email reservation confirmation; 1000 N.W. 42nd Ave, Miami FL. At this point I will file a fraud dispute with my credit card company. They are really playing games and given the health hazard and safety hazard that this place turned out to be you would think they would want to improve. Who is bringing 20 family members here? They will be sick. Love yourself and your family. Spend a few more dollars and stay at the place that actually cleans.
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Date of stay: May 2021
Rooms
Service
Sleep Quality
3 Helpful votes
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Alison Slater wrote a review May 2021
New York City, New York70 contributions83 helpful votes
This hotel looks more like a run down motel and has not changed much over the last 20 years. The front desk representative harassed me for an extra security deposit which they over charge your credit card for by 11 dollars. I had to end up calling the police due to all of the harassing phone calls and rude racist treatment that I received from the front desk. Do yourself a favor and look into the more reputable brands in the area that are much the same price as this over priced dump. The room smelled like smoke and I was given a double room even though I was traveling solo. They also deactivated my keys each time I left my room I assume to force me to pay extra security deposits.
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Date of stay: May 2021
4 Helpful votes
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Michael C wrote a review Mar 2021
Marco Island, Florida178 contributions29 helpful votes
Will not answer calls. Management is a joke. Pics look nice. It is not... Run. Don't walk away...... Yes. It is.. That bad. Called 30 minutes straight to get our problem addressed. Never was fixed. Scam.
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Date of stay: March 2021Trip type: Travelled on business
3 Helpful votes
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Response from Patrick Mahoney, Guest Services / Front Office at Regency Miami Airport
Responded 1 May 2021
Dear X61590Xmichaelc, We truly appreciate you submitting this valuable feedback! We aim every day to improve the quality of our hotel, and make sure we provide the best service to each an every guest. Feedback like yours helps us to improve where we need to and be a better hotel each day than the day before! With that in mind, it certainly looks like we did not live up to the expectations we set for ourselves. It is hard to tell from the review itself what problems you experienced, but rest assured that a member of our management team will be contacting you to make things right! Yours Truly in Hospitality, Patrick M. Front Office Supervisor
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Tasha1228 wrote a review Mar 2021
Bayonne, New Jersey74 contributions11 helpful votes
+1
First of all if I gave this hotel 2 stars its ONLY because of the bartender whose name I forgot (Victor or Vincent maybe?) he although was not at the bar initially was outstanding in service. So I tried calling the hotel many times at the airport to ask about the shuttle but no one ever answered that phone. I waited an hour outside the airport with my children before I decided to call an uber. It was in the uber when I decided to check the website once more and saw that there was no shuttle and that I would be reimbursed for my car to the hotel. Ok I overlooked that but still shouldn’t someone answer the phone!? I arrive and there is no one at the front desk then a girl appears from the back office. I asked about the phones she had no clue why no one answered just shrugged. I check in with my kids and the room looked decent. My son walks over to the balcony and there was someones underwear drying. I thought since we are in a pandemic that there would be a cleanliness protocol in place but I guess not. We also found a cigar wrapper on the floor. We went downstairs to eat and there was no one to be found. After 5 minutes I decided to ask the front desk if anyone was coming and she said yes just wait. I waited another 3 mins and seeing as more ppl were arriving I took it upon myself to look for someone seeing as the young lady at the desk wasn’t going to do it. I found the guy who was attending the bar / food and he was very nice and alone so he was backed up with food and drinks. He was also attending the pool. This poor guy was just trying to get everything done as fast as he could. I gave him my order and he gave me everything in a timely fashion. Kudos to him for being good at what he does. I checked out the next day sent my receipt for my cab reimbursement and I have gotten no response. A week later I attempted to call got through miraculously and asked about the receipt they claimed no one knew. I was asked to email it again to the same email and no response. I tried to call again and no one answers. This hotel lacks customer service badly. The front desk is very snobby (when I initially called to confirm my reservation the agent was very combative and rude) and the fact that NO ONE answers that phone frustrates me!!!!! Im in the industry and nothing grinds me gears more than poor service. I would never return.
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Date of stay: February 2021Trip type: Travelled with family
2 Helpful votes
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Response from Patrick Mahoney, Guest Services / Front Office at Regency Miami Airport
Responded 1 May 2021
Dear Tasha1228, I am so sorry to hear we did not live up to your expectations, nor the expectations we set for ourselves. It is unfortunate that we left a poor impression with your stay, and a member of our management team will be reaching out to ensure we make things right with you. Your compliments have been passed on to the bartender. We know he works tirelessly to provide excellent service to all of our guests, and he was thrilled to hear what you had to say about him. Thank you for your valuable feedback. Yours Truly in Hospitality, Patrick M. Front Office Supervisor
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Hesham A wrote a review Mar 2021
Madison, Wisconsin3 contributions3 helpful votes
The Lobby was the only decent room in this hotel and the name, we arrived at the hotel a little after 1:30 am had a reservation for 3 persons, we called hours before to let them know that our flight will arrive late of that day, Reception personal apologized to us that they are out of rooms for 3 persons in that night instead she accommodate us with 2 rooms which were just fine. room 429 and Room 430, and she promised that they will correct this the next day, everything is fine. but the elevator the roomes rooms were filthy and heavy odors recked, it was a very degraded place to carry the name Regency, 2nd day we made our move to room 335 I will not stay in a dumb like that, we should have found motel 6 would be a better choice 100%, we noticed that my wife left a nightgown in room 429 in the bathroom, we notified the front desk and we did not think that will be a problem of getting the dress back, but after several tries, during our stay from the 5th through the 8th we noticed that they don't have communications with the staffs to solve small problems, very disappointing, never were able to get the gown back. one positive thing I have to say front desk workers were very hospitable and nice, they only can take your reservation and tell you where is your room, We had a bad stay at the Regency but a good time in MIAMI.
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Date of stay: March 2021
Cleanliness
Service
Room Tip: Clean rooms and functional electric outlets are missing in this hotel
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3 Helpful votes
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Response from Patrick Mahoney, Guest Services / Front Office at Regency Miami Airport
Responded 1 May 2021
Dear 104heshama, First, I would like to thank you for providing feedback on your stay. Without critical feedback, we can certainly never improve. With that said, it pains each and every member of our team to see that your stay was less than perfect. If you are ever in Miami again, we would love nothing more than an opportunity to show you a true Regency quality stay. Yours Truly in Hospitality, Patrick M. Front Office Supervisor
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PRICE RANGE
US$60 - US$167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
regency hotel miami, regency hotel airport
FORMERLY KNOWN AS
Regency Hotel Miami
LOCATION
United StatesFloridaMiami
NUMBER OF ROOMS
176
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