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DoubleTree by Hilton Grand Hotel Biscayne Bay

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1717 N Bayshore Dr, Miami, FL 33132-1180
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Room & Suite (819)
Pool & Beach (103)
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A note from DoubleTree by Hilton Grand Hotel Biscayne Bay
Updated 10/12/21

About

#72 of 154 in Miami
Location
Cleanliness
Service
Value
Welcome to our DoubleTree by Hilton Grand Hotel Biscayne Bay. Our waterfront condo hotel is perfectly located on Biscayne Bay next to Sea Isle Marina-home to the Miami International Boat Show. Enjoy scenic charter cruises and close proximity to downtown Miami and South Beach from our welcoming Biscayne Bay hotel. Feel valued and cared for from the moment you arrive at our Miami, Florida hotel. Savor a delicious chocolate chip cookie straight from the oven and make yourself at home in a comfortable guest room or a one- or two-bedroom condominium. Enjoy easy access to fantastic dining, shopping and entertainment options downtown and the stunning South Beach, just 15 minutes away. Our hotel provides an array of dining options, including Chinese cuisine at Tony Chan's Waterclub, authentic Italian dishes at Primo's or the flavorful menu at Los Gauchitos Steakhouse.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Car hire
Business Centre with Internet Access
Wifi
Paid internet
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Conference facilities
Banquet room
Meeting rooms
Spa
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Room service
Safe
Iron
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Marina View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
90Good for walkers
Grade: 90 out of 100
38Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
2794Reviews95Q+A100Room tips
Traveller rating
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r4133 wrote a review Apr 2022
Canton, Georgia7 contributions17 helpful votes
Very disappointed in this Hilton property; Especially at the rates they charge! As a Hilton diamond guest I was not told anything or given anything at check in. No water, no internet information, no breakfast information. No great to see you at check in. Room had dead cock roaches in the closet and entryway, toilet kept backing up with basic flush with no toilet paper in the bowl. Room was very outdated as well as the overall property being very dated. Maintenance was super nice each time they were dispatched. Beware that no one answers room service phone until 10 am on weekends and nothing is open till 10 am downstairs that falls under the hotel restaurants to use your diamond breakfast credits etc.. Positive: Great location near the cruise ports! This property needs a complete redo!
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Date of stay: April 2022Trip type: Travelled
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Response from Hotel Manager , General Manager at DoubleTree by Hilton Grand Hotel Biscayne Bay
Responded 2 weeks ago
Dear Guest, I am very sorry to hear about your recent experience. First of all, I would like to apologize on behalf of our team. Looks like we missed the mark on several areas. Customer satisfaction is our main priority and it's a shame this was not your experience. We hope to have another opportunity in the future to Make it Better! Best Regards, Kreick Rovelo Hotel Manager
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Dean W wrote a review Sep 2021
Tampa, Florida57 contributions20 helpful votes
Hotel's Favourite
Better than your typical resort or larger hotelHad a great experience by checking in a helping me I had my car with a small trailer they took care of my needs and my concerns I felt very comfortable there great staff great layout I am in support of the local businesses that were a part of the hotel and the condos next door
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Review collected in partnership with DoubleTree by Hilton
Date of stay: September 2021
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Trip type: Travelled
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a0flaherty wrote a review Apr 2022
Dublin, Ireland2 contributions6 helpful votes
We were given a room which couldn’t hold the guests for which we had paid. When they gave us the proper room for which we had prepaid, it had a cockroach in it. The standard of the room was really poor. We would never return to DoubleTree again!!
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Date of stay: April 2022Trip type: Travelled
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Response from Hotel Manager , General Manager at DoubleTree by Hilton Grand Hotel Biscayne Bay
Responded 2 weeks ago
Dear A0flaherty, Thank you for taking the time to write a review. We appreciate your feedback. I am sorry to hear your guestroom was not up to our standards. Our main priority is to ensure our guests are happy and we failed to provide that during you stay. Please accept my apologies. We hope to have another opportunity to wow you. Best Regards, Kreick Rovelo- Hotel Manager
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wdeneen wrote a review Apr 2022
1 contribution
The rooms in the hotel need to updated . The furnture needs to be cleaned and some replaced. The air conditioning unit is so loud you can't sleep. The pool and hot tub and the restaurants and spa were the best part of the hotel stay
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2022
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Response from Hotel Manager , General Manager at DoubleTree by Hilton Grand Hotel Biscayne Bay
Responded 2 weeks ago
Dear Wdeneen, Thank you for your feedback. We appreciate you took the time to mention some areas of improvement and positives of the Hotel. We are constantly working to improve the quality of our rooms. We are in the process of updating some pieces of furniture and look forward to completing the project soon. We hope to have an opportunity to welcome you back in the near future. Best Regards, Kreick Rovelo Hotel Manager
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jnapoli2022 wrote a review Apr 2022
Solon, Ohio1 contribution
This is a fantastic hotel. The staff and accommodations were outstanding. I would highly recommend this location when staying in Miami. This was our first time staying at this hotel and couldn't have been more satisfied.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2022
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DJ10ten wrote a review Apr 2022
Columbia, United States6 contributions6 helpful votes
The rooms where amazing, we had a 3 bedroom, 2 bathroom. Full kitchen and living room overlooking the water. The location is convenient uber to any location you need to go. At checkin, no one tells you, but there is a shopping center attached to the hotel for almost everything you need, up the escalator is a nice restaurant with lively music and great food. Also, if you stay in the residence side, there is a minimum of guest, which should have been stated at checkin NOR can you have company, which should have also been stated. We had two friends stay at another hotel and could not invite them over for breakfast, which I thought was super bizarre. I understand they do not want people to keep noise to a minimum, but it was shocking to find out at check in. Our room only allowed four people, but there were five of us. We found a way to sneak the fifth person in and out daily. Had we known this before we left South Carolina, we would have made different arrangements, it too late once we got there to make changes. Other than the limitations on guest, the hotel is SUPERB!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2022
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dina s wrote a review Apr 2022
1 contribution
we were given room with garden view on 8th floor. it was VERY bad. not only was the view horrible, the room seemed old and dirty. we were switched and upgraded to bay view. the view is much better but the rooms just don’t seem clean. no coffee stirrers, the toilet paper holder came off the wall and broke while i was rolling the tp… as i’m writing this in bed, i see some type of bug by the phone… not at all what i expected. should have stayed next door at the marriott.. save your money and stay somewhere else.. i’m currently still here till Sunday and not happy
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Date of stay: April 2022Trip type: Travelled
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Response from Hotel Manager , General Manager at DoubleTree by Hilton Grand Hotel Biscayne Bay
Responded 2 weeks ago
Dear Guest, Thank you for the review. I am sorry to hear you did not enjoy your time with us. I shared your feedback with our Operating Managers to ensure your concerns are addressed. Our team tried to accommodate your requests while on property, we apologize it was not to your satisfaction. We hope to have another opportunity to Make it Better! Best Regards, Kreick Rovelo Hotel Manager
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Katrina k wrote a review Mar 2022
Orange Park, Florida56 contributions28 helpful votes
+1
The DoubleTree Biscayne Bay has a really great location. The property is just down the street from a park with tennis courts, basketball, sand volleyball, a kids play area as well as being on a marina overlooking Biscayne Bay with wonderful views of Miami Beach. The hotel is in a building with owner occupied condo units, the initial drive up is a bit confusing when trying to figure out the parking. Valet service is available with in and out privileges, the wait for valet can be long so plan to call ahead from your room. The property has a large outdoor pool with plenty of loungers. There is also a 4 clover shaped hot tub. During my 1 night stay, very few people made use of the pool and hot tub, but both areas have plenty of space if that wasn’t the case. Just be careful walking along the pool deck as there were multiple loose tiles. Cleanliness of the rooms is questionable, things look clean at first glance but closer inspection makes you feel like a blacklight might tell a different story. For my stay, we received a room change due to a balcony sliding door that did not close all the way and was upgraded to a bay view room for the inconvenience. The bay view rooms are much nicer and they are larger. We had breakfast on property which was pretty good. There are several dining options nearby and on property. The best part of the visit for us was the proximity to the free MetroMover. We were in town for a Heat game and did not want to have the hassle of driving. The hotel is just around the corner from the Adrien Arsht center where it is a short train ride to the FTX Arena. Definitely a good base if you want to visit downtown Miami and make use of public transportation.
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Date of stay: March 2022Trip type: Travelled
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Response from Hotel Manager , General Manager at DoubleTree by Hilton Grand Hotel Biscayne Bay
Responded 8 Apr 2022
Dear Katrina, Thank you for staying with us and taking the time to write a review.. We appreciate the positive feedback and areas of improvement. We are sorry to hear we missed the mark on some areas. I shared your feedback with our Housekeeping Manager to incorporate on our weekly staff training. We hope to have another opportunity in the future to Make it better. Best Regards, Kreick Rovelo Hotel Manager
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Christopher T wrote a review Mar 2022
Deerfield Beach, Florida79 contributions12 helpful votes
A fairy book wedding for our daughter. I needed to start with that, so that if that's all you need to book an event or a room here, you don't need to read any further. We live in Upstate NY and our daughter, who lives in Tampa chose the Hilton Grand Hotel as her site for their wedding. A wedding in Miami in March is the stuff of dreams for us northern folks and this hotel delivered! I can't thank Jessica Arias, Sales Manager and her staff for making sure all of our guest were accommodated in their bookings throughout the process. We bit off a too much when we originally purchased a room block and as COVID and long distance travel ate into our projections, Jessica continued to adjust and monitor the situation. At one point, we were looking at over $10,000 in unrealized bookings as the wedding deadline loomed, but Jessica did her magic and all of our guests and family had perfect rooms and we were able to honor her (GRATEFULLY) modified agreement. True thanks for that Jessica! The wedding location overlooks Biscayne Bay and the staff created a picture perfect event for my daughter and both our families. The rooms were typical Doubletree/Hilton quality for a resort area. We had booked a King Premium room with ocean front and it's hard to hate double balconies overlooking the park and Biscayne Bay. We also booked 2 extra rooms for the Bride and Groom's bridal parties and they were perfect for everyone to get ready for the wedding. The hotel offers an interesting 'mall area' with shops, stores, bars and restaurants just off the entrance and allowed people to regroup, refresh or just hang out. The hotel is within walking distance (for most!) to the Wynwood Wall, Calle Ocho (Little Havana...and that is NOT within walking distance), a short Uber ride to South Beach and more! The pool area is huge and while we were there, there was construction on a new pool area...I think. You'll have to be creative to keep the sun in your face, but it is perfect. Every staff member was courteous and willing to help and that's all that matters when you're away from home and looking for a stress free event. Our thanks!
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Date of stay: March 2022
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Deano W wrote a review Mar 2022
St. Petersburg, Florida3 contributions
+1
One of the better hotels in South Florida to stay at and a wonderful staff!!! I will be there 1 April that would be my fifth time staying there I really enjoy it it’s well worth it don’t mind the valet parking the hotel doesn’t enough to compensate that for you especially being a Hilton member I really feel special and well taken care of!!!
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Date of stay: January 2022Trip type: Travelled
Room Tip: Valet parking is just fine there’s also parking across the street I’ll see you
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PRICE RANGE
$202 - $525 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree miami, doubletree grand hotel biscayne bay
LOCATION
United StatesFloridaMiamiDowntown
NUMBER OF ROOMS
152
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Frequently Asked Questions about DoubleTree by Hilton Grand Hotel Biscayne Bay
Which popular attractions are close to DoubleTree by Hilton Grand Hotel Biscayne Bay?
Nearby attractions include Margaret Pace Park (0.10 km), Trinity Episcopal Cathedral (0.1 km), and Venetian Causeway (0.4 km).
What are some of the property amenities at DoubleTree by Hilton Grand Hotel Biscayne Bay?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at DoubleTree by Hilton Grand Hotel Biscayne Bay?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at DoubleTree by Hilton Grand Hotel Biscayne Bay?
Yes, valet parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Grand Hotel Biscayne Bay?
Conveniently located restaurants include Primo's Italian Restaurant & Lounge, Pizza Pazza, and Catch Grill & Bar.
Are there opportunities to exercise at DoubleTree by Hilton Grand Hotel Biscayne Bay?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Grand Hotel Biscayne Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Grand Hotel Biscayne Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Grand Hotel Biscayne Bay?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree by Hilton Grand Hotel Biscayne Bay?
Many travellers enjoy visiting Freedom Tower at Miami Dade College (1.3 km), The Fillmore Miami Beach at the Jackie Gleason Theater (5.4 km), and Art Deco Historic District (5.7 km).