We had left a jacket in our room after check-out. We called the hotel and spoke with security. Yazdi Patel, Regina Medina & July Benoit were fantastic in assisting us with finding the jacket, and having it shipped back to us in a timely manner.
This hotel is overpriced for the age of the hotel. The balcony floor was filthy dirty, and made our feet black. We cleaned our feet, and they still got dirty from the carpet. When I tried to check in, they botched it, and locked up my credit card trying to place a hold on it.
I stayed at the MMBB for work for a couple of days. I had taken my wedding ring off to get ready on the day of my departure and I left it on the night stand! I called the hotel and they still had it! Many thanks to the housekeeping team for promptly turning it in and to July B.…
Hotel is in a great location for cruising. $6-7 Uber ride to the port. Hotel has everything you need with a restaurant and outdoor patio. Great views of the bay and the cruise ships in the morning. Drinks on the patio were slightly high but it's location was perfect.
Shout out to Yazdi for his great service!! He was so helpful and kind. I arrived late in the day and had packages to pick up. He helped me with delivery and gave me all the information I needed to easily send the same packages back after our meeting.
"Security is a priority here, and thanks to Gilson Espinal"
"Any room is excellent. Ask for a view of the bay is best."
"Watch your bill"
"Request a room above the 6th floor on the bay side for nice views of the water. Look for a room away from the elevator for plenty of quiet."
"Exceptional service, nicely renovated."