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4.0
#39 of 142 hotels in Miami
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Value
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Newly renovated Miami Marriott Biscayne Bay is located in the heart of downtown Miami, Florida's arts and entertainment districts, within walking distance to museum park, FTX arena and the Performing Arts Center. The hotel offers waterfront dining, 360-degree of bay and city views, and a premier downtown location. All guest rooms included wired Internet, a work desk, and a marble bathroom. Select rooms have bay or city views and private balconies. Whether you see South Beach or navigate around many unique neighborhoods nearby, our Concierge desk can assist in scheduling transportation and reserving water activities like scuba diving, jet skis, and much more. Enjoy delicious sea-to-table coastal cuisine sourced from only the finest ingredients at Gold Coast Kitchen + Cocktails, our signature restaurant on the waterfront. Guests will be a 5-minute drive from Bayside Marketplace and 8 miles from Miami International Airport. The shopping, dining and entertainment of Miami Beach are 4 miles away.
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The Miami Marriott Biscayne Bay sits in a prime location lauded for its waterfront views and easy access to local attractions, a highlight for many travelers. However, guests have reported a mixed bag when it comes to service, with some facing slow responses and communication issues. While the rooms offer comfort and impressive vistas, noise and housekeeping inconsistencies are points of contention.
Amenities such as the fitness center receive appreciation, yet the pool's closure and additional fees have marred the value for some. Despite modern touches and generally clean spaces, the bustling atmosphere and variable cleanliness standards have left several guests with unmet expectations.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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We are Titanium Elite members for life with Marriott Hotels. We arrived at the hotel and waited in the Elite line for 40 minutes to be checked in while 3 times the amount of people were checked in the regular line. We were given an upgrade of a corner room with a view. The room was okay but bathroom was extremely small. The lighted mirror which was the lighting for the sink area didn’t work and the toilet paper roll was loose. My husband informed the front desk and the solution was to put a floor lamp in the small space. The following morning we went to the restaurant for breakfast. Waited 30 minute to have a table clear and the service was awful. That evening ordered room service. We were told that it would take 25 minutes and an extra $5 fee to have food delivered to the room or we could pick it up. After waiting an hour made several calls to ask where our order was no one answered the phone. The food finally arrived. The sandwiches were cold and soggy and pizza was tasteless. Overall the hotel is clean but wouldn’t say spotless. It needs to be freshened up in many areas. It is close to the port authority which I believe is the only reason it was so busy. Being Marriott members for over 30 years and being elite members we expect so much more. I certainly didn’t feel we were treated as we are custom to as long time customer. Will definitely not stay here again.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Miami Marriott Biscayne Bay
Responded 5 Jan 2020
Dear Anne F, Our number one focus is outstanding service, so we are sorry for your experience. We always want all of our guests to leave with nothing but positive thoughts about how they were treated, especially our valued Titanium Elite Bonvoy members. We apologize for letting you down. We are grateful for the insight and feedback and look forward to another opportunity to make a better impression. Stacey Baytops Resident Manager
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I and my daughter stayed at the hotel – me for a night, she for a week. She left a jacket in the closet of her room – one phone call and July Benoit had it all taken care of – found the jacket and had it mailed back to us. Who could ask for better service!
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip:Â Excellent hotel all round for a stay in Miami. No complaints at all. And price was right.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Miami Marriott Biscayne Bay
Responded 14 Jan 2020
Dear DGM69, Thank you for this generous review regarding you and your daughter's recent stay at the Miami Marriott Biscayne Bay. Your remarks were such a pleasure for us to read, and we were happy to learn that our associate was able to find and return your daughter's jacket. We will certainly be thrilled to share your compliments with him to recognize his devoted service. Thank you again, and we look forward to welcoming you back very soon. Stacey Baytops Resident Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
My husband and I booked our stay through Marriott reservations as we always do. We have been part of the Marriott Rewards family for 15+ years and are Titanium Lifetime Member’s. Let me first say the hotel is well keep, beautifully decorated, and has nice amenities. Their service crew doesn’t disappoint either. From the Valet, Alberto, Junior and Rose are very helpful and take pride in taking care of guests always! The bellman “Joseph “ and others are equally considerate with guest service in mind. The restaurant Catch, the coffee shop Illy, and pool bar “Arby” are very personable and friendly as well. It’s nice to see the some of the same faces year to year as we return to this hotel. However we have now had issues checking out at the front desk today. We were charged for another room that we didn’t even reserve along with room charges as well. When the front desk agent presented us our final bill at check out we asked why we were being charged for another room. When clearly we already had a room on the day the second room was charged to us. The agent went back forth with us , saying that these were out charges. Finally a front end manager “Kristy” came out and handled the overcharges by starting an investigation. We later found out from her that we were handed an invoice from a previous stay which was already paid for. The reason why we wanted to wright this review is for two reasons. One to mention the great service we received from the service team and two the embarrassing accusations that we would try to cheat the hotel by having other guest stay in the other room or make reservations directly through the hotel some way and that she couldn’t just take our word for it. This made us feel devalued as long term members of Marriott. This also caused us to wait at the front desk for 2 1/2 hours. Very inconvenient since we had a 3 1/2 hour drive to get home. They did compensate us with some Marriott points for our trouble. Long story short always verify the charges on all invoices.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Miami Marriott Biscayne Bay
Responded 4 Jan 2020
Dear Orchid118, Our number one focus is to provide outstanding service to all of our guests, especially our valued Titanium Lifetime Marriott Bonvoy members. We sincerely regret the inconvenience you experienced as well as any embarrassment due to this mistake. We always want our guests to leave with nothing but positive thoughts about how they were treated, and we apologize for letting you down. Your feedback is essential to us as we are continually striving to improve our guest experience. We value your business and hope that we have the opportunity to welcome you again soon. Stacey Baytops Resident Manager
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I attended a conference here and was super impressed. The location is great with wonderful views of biscayne bay. Reasonably priced on site parking and decent food made this a great location for a two day conference. Service was exceptional. I forgot my laptop charger at home and Luis in the Security department actually gave me one for my use during my time there. Eating lunch outside in February was also a nice treat.
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Date of stay: February 2020
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Â Request bayside rooms for an awesome view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Miami Marriott Biscayne Bay
Responded 2 Mar 2020
Dear BujoldVT, We appreciate your gracious feedback regarding your stay while attending a meeting at Miami Marriott Biscayne Bay recently. We are especially proud that you recognized our associate, Luis, for his exceptional service and that his dedication left you with such a great impression. Thank you for also letting other travelers know that the value of your dining experience at our restaurant, Catch Grill & Bar far exceeded your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. Safe travels! Stacey Baytops Resident Manager
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We stayed here the night prior to getting on a cruise ship. The hotel is neat and clean, and our room was comfortable and well appointed. We were on a high floor, and were able to see our cruise ship from our window. We did NOT eat here, as the offerings and prices were more than we wanted to pay, but the restaurant had several places within easy walking distance that we used. There was no one at the concierge desk, but we didn't worry, used our phones to find places that were close. I was not happy that I booked a room on the concierge floor, was given a room above it, and then told that I had NOT booked a room on the concierge floor when I tried to complain. However we were already there, getting ready for a cruise, and decided to let it go. I had not brought my booking information with me. Next time, I will do that.
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Miami Marriott Biscayne Bay
Responded 23 Feb 2020
Dear Peggy T, Thank you for being a loyal customer and for taking time to evaluate your stay. I am truly sorry that we did not live up to the standards that you expected from us. I have taken note of the issues you outlined and will be working with my team to improve these areas. We are committed to providing you with the best accommodations and service so I apologize that we fell short during this visit. We hope you will consider a second chance for a better stay the next time you are in Miami. Stacey Baytops Resident Manager
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This hotel looked like a good bet as a pre-cruise stop. While the ride from Miami airport took 25 mins, the ride to the port took less than 10 mins. It is located in an odd section of downtown, where there aren’t many stores or restaurants close by. However, there is a metro mover stop (free) close by to take you other places and it is right on the water with nice views.
For some reason, the elite check in desk was longer than the regular check in line and I didn’t see anyone stepping up to help move the line faster. I also didn’t notice any perks of being an elite member, as my request for an ocean view was denied and there was no complimentary bottled water provided (it was $4 in the room).
Our room was oddly shaped, with some angular walls, however there was a balcony where you could enjoy the warm Florida weather. The room seem dated and in need of some painting and freshening up. A call to housekeeping for an extra luggage rack and towels went unanswered for over an hour and required a second call to actually get the requested items. There was a mini-fridge in the room, which I used to store some soda in, however later that day it was still warm, because the fridge wasn’t plugged in? Such basic oversights could have been easily corrected.
On the plus side, the king bed was very comfortable, the bathroom was functional and there was a nice outdoor pool area. Check out was efficient and the room price was reasonable given it was high season. If you’re looking for a one night stay either before or after a cruise this might be a good location. For a longer visit, there may be better options around this area.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Miami Marriott Biscayne Bay
Responded 27 Feb 2020
Dear TheHawk1, Thank you for taking the time to share your evaluation with us. While we are delighted that you enjoyed many aspects of your stay and a relaxing night’s rest with our comfortable bedding, we regret knowing we missed some opportunities to elevate your experience even more. Please accept our apologies for the oversights in our routine maintenance inspections, and if our team did not promptly deliver the items you requested for your room. We take great pride in delivering a comfortable and inspiring environment along with the highest quality of services, so we will review your feedback with the appropriate individuals to identify what adjustments can be made going forward. We would be honored to accommodate you again in the near future so we can leave you with a better impression of our hospitality. Stacey Baytops Resident Manager
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I will be returning again. Starting with the check-in, and throughout the stay, the staff was attentive and friendly. I used the mobile check in, which got me up to my room quickly. My room was clean and modern. Overall, the Marriott staff here really pays great attention to the details to make your stay really enjoyable. Just one example, I checked out of the hotel before a package I was expecting had arrived. I spoke with Norberto in their security office, who immediately arranged to have the package fedexed to me my home, no questions asked and free of charge. It is that level of service and attention that will have me coming back again.
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Date of stay: February 2020
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Miami Marriott Biscayne Bay
Responded 2 Mar 2020
Dear LTSAO, Thanks for being our recent guest at Miami Marriott Biscayne Bay. We have the best team in the area, and they love getting feedback from delighted guests such as yourself. We especially look forward to sharing your comments with Norberto, and we are so glad he helped you to receive your package. It was a pleasure having you as our guest, and we hope to see you again soon. Stacey Baytops Resident Manager
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My experience at this hotel has been by far the worst of any Marriott property I have stayed at, the service provided here compares more to a Motel 6 not a full-service Marriott. My reservation was canceled two days before arrival because the card I used on my reservation is kept locked even after I called and spoke to the hotel about paying for the reservation in full, an offer their staff refused. After that was fixed and upon checkin I was told as a silver elite member I couldn’t use the “Elite” checkin line because they were too busy. The first room they checked me into was dirty, the second room they moved me to had long black hair all over the bathroom (I’m bald so I know it wasn’t my hair), shower head was broken which maintenance finally arrived at 9:40pm to fix after waiting over two hours on a night I was trying to get ready to go out and celebrate my birthday. The pool was disgusting enough I could write my name in the grime along the water. The service at the restaurant was terrible and the waiter poured water into my friends Diet Coke as a refill and never brought another drink then took over 30 minutes to get the check. They have suspended daily housekeeping and tell you to just request towels which I did and was completely ignored. I will never stay at this property again and I will 100% make sure everyone I know, knows not to stay here as well, you should really think about what experience you’re trying to have before booking a room here as well. I reached out to the hotel for resolution after all the issues I experienced in my two night stay and they just want to go back and forth instead of actually doing something about it. Never again.
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Date of stay: June 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay
Responded 17 Jun 2021
Dear gregdA1434SC, First and foremost, we want to thank you for your loyalty to our hotels. We sincerely apologize for not meeting your expectations and even more for not being able to make your birthday celebration a pleasant one. We are also sorry for the cleanliness and maintenance issues you experienced in your rooms. We are known for our exceptional service and attention to detail; therefore, we truly regret that this was not your experience. We have reviewed your comments with our team to prevent these issues from repeating. We hope you will give us another opportunity to regain your trust. Ruby Figueroa Rooms Operations Manager
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We stayed here for 2 nights for the Andrea Bocelli Christmas Concert and were very pleasantly surprised at both the hotel and the surrounding area (we stayed here 15 years ago). Its not only very conveniently located to many of the entertainment venues but both the hotel and area have been upgraded with many new buildings. The hotel is still in the process of being renovated starting from the top floors down to the 16th, and including the restaurant. The new rooms are clean, and beautiful with fantastic waterfront views. The staff, valets, and bellmen are some of the best we’ve had anywhere in the world. The value, location, rooms, and high level of service are evident to professionals and air crews who stay here. Kudos and thanks especially to Jose Perez and Alberto P. We highly recommend!
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â Hotel is under renovation and bar/ restaurant is in temporary location.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay
Responded 26 Dec 2022
Dear akupupule, Thanks for the review. We are always excited to hear how much our guests loved their visit to Miami Marriott Biscayne Bay. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Jose and Alberto. We hope you will come back to see us again soon. Jules Nevers Director of Hotel Operations
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We stayed 2 couples on the 7th March 2020 for one night pre-cruise,when we checked in, the receptionist asked us for our credit card just in case anything was charged during our stay which there was not. The Hotel staff were friendly and we enjoyed our stay. But on the 28th March we noticed that the hotel had taken for the two rooms which had already been paid for before our stay. We contacted them this was there reply
Thank you for reaching out to us regarding an additional charge from our Miami Marriott Biscayne Bay. I would be delighted to assist you.
I am very sorry for this additional charge. The hotel has replied to this case and stated that they stated that hey have submitted to have this refund processed. Please allow up to 90 days refund to be received;
We have sent a number of emails and we still have not received our refund as a result I will not be returning or recommending this hotel a very frustrated customer
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Miami Marriott Biscayne Bay
Responded 20 Apr 2020
Dear 256magsm, We appreciate you bringing these concerns to our attention. We are grateful for your feedback on this matter and also for your patience. You have our assurance that we will address your comments appropriately. Stacey Baytops Resident Manager
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Suggest contacting the hotel concierge to find out where specifically at the airport is the pick up location as well as how often the shuttle departs from the resort.
There are more places to choose from in the Miami area.
PRICE RANGE
â‚ą21,112 - â‚ą36,035 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
miami marriott biscayne bay hotel miami, marriott miami
LOCATION
United StatesFloridaMiamiDowntown
NUMBER OF ROOMS
600
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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