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InterContinental Miami

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#8 of 121 Hotels in Miami
Certificate of Excellence
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InterContinental Miami
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5,849 Reviews from our TripAdvisor Community

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Showing 4,419: English reviews
Reviewed 17 April 2016

First horrible experience was at check in by the very rude clerk that stated there weren't anything but twin beds left although I paid for my room in advance. Then they let someone in my room although I knew the person their name was not on the room. I consider that a serious breach of privacy. I will definitely never...

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Helpful?
Thank Sheonne A
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Sheonne A, Thank you for sharing your feedback with us. We are saddened to hear you had an unpleasant experience during your time with us. Rest assured we take your comments very seriously and that this is an isolated incident. We have followed up with our team and will work diligently towards correcting this issue so that it does...

San Jose, California
Reviewed 17 April 2016

Stayed here for 3 nights, on the 28th floor. The view out of the window was amazing! We looked over the bay, the cruise ships and across to South Beach area. The room was nice and the bed was comfortable. We had late night drinks and snacks in the lobby bar area which was good both nights. We checked out...

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Helpful?
Thank Mrsmegara
San Luis Obispo, California
Reviewed 15 April 2016

Here for a conference. This is a beautiful property, right on the water. The service is excellent, food and beverages very good, and the venue and views are great! Very convenient to MIA, and also the cruise ship berths (right across the water). Very close to museums and shopping. Overall great experience! Highly recommend this place for business or pleasure.

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Helpful?
1Thank SledMan
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear SledMan, Thank you for your wonderful review! We are excited to hear you enjoyed our views, amenities and location during your visit for your conference. We hope to welcome you back very soon on your next visit to beautiful Miami whether it's for business or leisure. Regards, Arminio

Reviewed 14 April 2016 via mobile

I'm an Ambassador member of their loyalty program and I'm currently staying at this hotel. I was surprised and disappointed that they charge (a significant amount) if you get a package (no matter how small) delivered to the hotel while being their "guest". Instead of receiving the package at the reception, they're outsourced it to a FedEx office within their...

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Helpful?
Thank Francisco M
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Francisco M, Thank you for sharing your experience with us and thank you for being part of our loyalty program. We apologize for the inconvenience you experienced in regards to your package. We have communicated your comments with our team and they are working to rectify this issue. We hope you give us an opportunity to turn this experience...

Detroit, Michigan
Reviewed 14 April 2016

I pulled down my previous review on this hotel because of the nightmare it has been to deal with the accounting department regarding discrepancies on my bill. To be fair, the initial review was good, stating the great location, the hotel's ability to handle large groups and the many and good dining choices at the hotel. My initial review did...

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Helpful?
2Thank Maggie W
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Maggie W, Thank you for sharing your feedback with us once again. We are saddened to hear about the inconveniences you experienced during and after your stay. Our management team has been notified of these issues and they are working diligently to rectify them. We hope you allow us the opportunity to turn this experience around for you in...

york
Reviewed 13 April 2016

Lovely hotel ,absolutely massive , very friendly people within the hotel , great pool area and atmosphere . Loved that they played good music in the lobby gave the hotel such a cool vibe . Three complaints robotic checking in staff males much better then the females, had a late flight asked if we could have late check out and...

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Helpful?
Thank frustratedYork
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear frustratedYork, Thank you for taking the time to share your experience with us. We are glad you had a great stay and that you enjoyed our hotel's fun atmosphere! We are sorry for any inconvenience you may have experienced during your stay. Rest assured we have taken your feedback very seriously and your concerns have been brought up and...

Miami, Florida
Reviewed 12 April 2016

I booked this hotel for my sisters bachelorette (around 18 people) and was really nervous because the amount of girls that were coming from all places around the world. I wanted to give them the best experience to compensate for travel time and expensive airplane tickets and the Intercontinental Downtown Miami surpassed these expectations. The rooms, the location and the...

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Helpful?
Thank stephmarie2016
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear stephmarie2016, Thank you for such a fantastic review! We appreciate you taking the time to share your feedback with us and provide such a detailed review of your stay for your sister's bachelorette celebration. We always strive to provide a WOW experience, so we will be sure to thank the team for a job well done and for accommodating...

Reviewed 11 April 2016 via mobile

Loved everything in the hotel, the service, breakfast, the room, it's all perfect. The pool is amazing. The bed is so good, air conditioner works fine, everything is as it should be. The localization of the hotel is nice, a lot of thing to do near there.

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Helpful?
Thank Bruno P
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Bruno P, Thank you for sharing your feedback with us! We are glad to hear you enjoyed your time with us as well as our accommodations and central location. We hope to welcome you back very soon! Regards, Arminio

Stockholm, Sweden
Reviewed 11 April 2016

Great hotel! The reception is huge with a great restaurant and Starbucks.The location is great if you go on a cruise as it is quite close to the port. We paid about 14 dollars by taxi. Those are waiting right outside the reception, so this went very smooth. We stayed here just for one night. The rooms were very big...

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Helpful?
Thank Alex_kfm
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Alex_kfm, Thank you for your review! We are delighted to hear you had a great and convenient stay before your cruise and that you enjoyed our amenities, close proximity to the port and our unparalleled service. We hope to welcome you back soon, hopefully with a bit more time so we can show you all that Miami and InterContinental...

Fort Lauderdale, Florida
Reviewed 10 April 2016

We stayed for the weekend celebrating my girlfriends birthday and we were treated as royalty. When we entered the room, waiting for us were chocolate covered strawberries, a bottle of Moet and a Happy Birthday cake. We had an ocean view on the 29th floor and woke up to 2 of the most beautiful sunrises I have ever seen. We...

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Helpful?
Thank William S
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear William S, We appreciate you taking the time to share your experience with us! From what you shared, we gather your girlfriend had a great birthday celebration from start to finish. We are glad you enjoyed the hotel's amenities and that you had the opportunity to see Miami's beautiful sunrises! Our team always strives to provide a WOW experience...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 

Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131-4323
Region: United States > Florida > Miami > Coconut Grove
Price Range: ₹ 11,150 - ₹ 26,708 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Orbitz, IHG, Hotels.com, Cheap Tickets, TripOnline SA, Evoline ltd, getaroom.com and HotelsClick so you can book your InterContinental Miami reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Green Hotel in Miami
#5 Spa Hotel in Miami
#5 Family Hotel in Miami
#6 Luxury Hotel in Miami
#6 Business Hotel in Miami
#6 Romantic Hotel in Miami
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Miami staff and other travellers.
144 questions
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Questions? Get answers from InterContinental Miami staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Everything was perfect ... room staff were very professional and left the room spotless. ”
allanc2015, 23 Apr 2017 | Read review
“Stay away from the elevators for noise. ”
howardd454, 23 Apr 2017 | Read review
“ask for a Bay view if possible”
  • Miami skyline at sunrise
robbiebrown63, 23 Apr 2017 | Read review
“everything is great! Only phones are kind of funny to handle, specially when picking up!”
premurti, 21 Apr 2017 | Read review
“bayviews worth the upcharge”
njtripdad, 20 Apr 2017 | Read review
5 of 5