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InterContinental Miami

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#7 of 122 Hotels in Miami
Certificate of Excellence
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InterContinental Miami
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5,645 Reviews from our TripAdvisor Community

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Showing 4,253: English reviews
Davie, Florida
Reviewed 17 February 2016

Only stayed here for one night but what a pleasure that night was. The hotel is so beautiful, from the architecture to the views from the rooms. Front desk clerk was very friendly, they upgraded my room from a city view to a harbor view on the 26th floor which was a breathtaking scene in the morning watching the sunrise...

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Helpful?
Thank jewcylucy
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear jewcylucy, Thank you so much for your review of our hotel. I'm happy to hear that you were given a warm welcome and enjoyed the beautiful views, spacious accommodations, and dining options. I apologize for the shortfalls you describe and I will be sure to share your feedback with our team to ensure that future guests aren't inconvenienced by...

Sao Paulo, SP
Reviewed 16 February 2016

The hotel is beautiful, very well located and very modern. The bar is very modern and full of live. But the best is the staff...The door team was great: Jean Claude, Jean Robert, Mario, Henry were all fabulous as well the valet parking team. Alain and his team were super nice. At the front desk, Kimberly, Irina and Marjoleen went...

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Helpful?
2Thank ReCuryFarha
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear ReCuryFarha, Thank you so much for your wonderful review and recommendations. Our team takes great pride in offering our guests 5-star experiences and I'm delighted to know that our team didn't disappoint. I appreciate you naming a few of our colleagues who were able to make your stay a bit more memorable. I will be sure to share your...

Windsor, Canada
Reviewed 15 February 2016 via mobile

It's not on the beach, as they said when booking. Would stay on beach next time, unless coming for night before a cruise. Clean rooms. Not good for 3/room, beds are double not queen. Really tired, dirty lobby (see photos). Gave 2 free disingenuous Starbucks drinks upon check-in; didn't include iced tea or coffee (so don't bother; that just makes...

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Helpful?
3Thank Christine Z
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Christine Z, Thank you so much for your feedback. I'm sorry to hear that you believed our property was on the beach and I wish you hadn't been negatively affected by this. As a valued IHG Rewards Club member, I'm sorry to hear that you were disappointed by the complimentary Starbucks voucher. We started this program as a token...

London, United Kingdom
Reviewed 15 February 2016 via mobile

Very nice hotel and well positioned to explore Miami. Very spacious rooms and friendly staff. Only disappointment was as an International Ambassador being asked to pay $50 to enter the club floor lounge. I would say it is more a business than family hotel. Restaurant by the pool also worth a visit.

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Helpful?
1Thank Alan B
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Alan B, Thank you for your review of our hotel. I'm happy to hear that you enjoyed the well-appointed accommodations, dining options and service. I must apologize if you were disappointed with the fee for use of the Club InterContinental Lounge. While some hotels do offer this as an additional Ambassador benefit, use of the lounge is not a...

Reviewed 14 February 2016 via mobile

The beds are freaking comfortable. The view of the bay made the trip. The breakfast was expensive. The people are nice. The pool bar is a great pre-dinner spot. The bathroom was incredible. Where else does a shower have to heads going off at the same time

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Helpful?
1Thank boyscouts83712
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear boyscouts83712, Thank you for your 5-star review of InterContinental Miami. I'm delighted to hear that you enjoyed the comfortable accommodations, beautiful views, breakfast and top notch service. I appreciate your accolades and hope to welcome you back soon. Regards, Arminio

Fort Lauderdale, Florida
Reviewed 14 February 2016

I was staying at the Courtyard Marriott and wanted to get a nice breakfast on my way to Bay front. Stopped at the Intercontinental and what a disaster!!! Worst service ever!!! Slow and disengaged hostess. Took forever to get my meal and the coffee was cold.. YUK!!!!

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Helpful?
1Thank starbucks83
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear starbucks83, Thank you for your feedback. I must apologize for the service you describe and hope you know that this is not a common occurrence. I wish you hadn't walked away feeling so discontented. We do hope that you'll give us another chance to change your impression and offer you a more memorable and favorable experience in the future....

Saint Petersburg
Reviewed 13 February 2016

We stayed here in 2011, it was before a major remodel, being Spire Elite members we do get perks but that really has nothing to do with the review nor the hotel itself... I say this only because I am accustomed to IHG and specifically many Intercontinental properties. We valet parked(no choice)- that is the thorn in my side that...

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Helpful?
1Thank BOBBY1964_1
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear BOBBY1964_1, Thank you for your review of InterContinental Miami. I'm delighted to know that you enjoyed your stay and I appreciate your recommendations to our future guests. Thank you for being an IHG Rewards Club Spire member, it was truly a pleasure to have had you as our guest and we look forward to welcoming you back soon. Regards,...

Reviewed 13 February 2016

All the folks at Intercontinental were great to us, from the moment of check-in to our departure. In fact, Kerwins - who delivered our vehicle to us at check-out - was a sterling example of sharp customer service and great attitude. The impression he left us with capped another great stay at Intercontinental Miami!

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Helpful?
4Thank TD S
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear TD S, Thank you for your review of our hotel. I'm delighted to hear that you were given a warm welcome and top notch service from our colleagues. I will be sure to share your kind remarks and congratulate them on a job well done. Regards, Arminio

Fort Lauderdale, Florida
Reviewed 11 February 2016

I was so impressed with the Concierge service I got from Mauricio Botero while at The Intercontinental Hotel. I retired from the travel industry and never had a concierge give such an outstanding service before. His knowledge and his ability to speak so many different languages was very helpful. Everyone at the hotel was helpful and pleasant. I don't take...

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Helpful?
2Thank Hadny F
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Hadny F, Thank you so much for your 5-star review of InterContinental Miami. I'm so happy to hear that you enjoyed your stay and the service you received from our colleagues. I truly appreciate your recommendations and hope it's not too long before we're able to welcome you back. Regards, Arminio

toronto
Reviewed 11 February 2016

All the employees from the time you greeted outside checking in where perfect! Amazing. Bar staff was very efficient. The restaurant staff in the breakfast area was the worst….let a very bad impression after being treated so well everywhere else. Rooms are large clean and just what is needed for business. I assume that the reason to stay downtown was...

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Helpful?
2Thank Pete D
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Pete D, Thank you so much for your review of our hotel. I'm delighted to know that you enjoyed your stay along with the well-appointed accommodations, premier location and amenities. On the other hand, I must apologize if you were disappointed with the service you received from our colleagues in the restaurant. Please know that the events you describe...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 

Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131-4323
Region: United States > Florida > Miami > Coconut Grove
Price Range: ₹ 13,772 - ₹ 29,817 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Reservation Options:
TripAdvisor is proud to partner with IHG, Orbitz, Booking.com, Hotels.com and Jetsetter so you can book your InterContinental Miami reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Green Hotel in Miami
#4 Spa Hotel in Miami
#5 Family Hotel in Miami
#5 Luxury Hotel in Miami
#6 Business Hotel in Miami
#6 Romantic Hotel in Miami
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Miami staff and other travellers.
137 questions
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Questions? Get answers from InterContinental Miami staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one high up overlooking the water, and that does NOT have a connecting door.”
 of 5 bubbles njgalinbos, 25 Feb 2017 | Read review
“Spend a little extra and get the Bay view room. Such a beautiful sight to fall asleep and wake up to! ”
 of 5 bubbles cmtaylor625, 22 Feb 2017 | Read review
“Requst a high floor bay veiw room”
 of 5 bubbles Smitty502, 22 Feb 2017 | Read review
“I'm a very spartan traveler who places more emphasis on sleep quality and noise rather than luxury. Occasionally I enjoy a nice view, but I'd rather get a smaller room than splurge on the "ocean view" and balcony - primarily because I hardly stay in my room. My only recommendation is to understand what type of traveler you are and go with it. If you want to stay in your room all day, definitely bump up to the nicer views. If not, get a basic room and spend the extra $$ on dinners and excursions (and drinks!!). Aside from that, a. Ice hotel in a nice area will offer all the same basic amenities even for the most basic of rooms.”
 of 5 bubbles Davnport, 22 Feb 2017 | Read review
“Ask for a higher floor and a bay view. Having the breakfast included at booking time is also worthwhile.”
  • Nice large room and big window.
  • Our room window
  • The boardwalk is all around the hotel grounds
 of 5 bubbles CanukTraveller2010, 15 Feb 2017 | Read review
5 of 5