An average rated Intercon property, little dated. We booked a double room for three nights. Room is just ok. Two small water bottle offered free. Mini bar, toileteries, coffee maker, safety deposit, iron board available in the room. Bathroom is spacious. Room had a great view of the bay. Decent speed free wifi available. Breakfast was having sufficient varieties and egg to order. This is not a luxurious or high end Interxon property. It's 15-20mts from Miami International Airport, costing below USD via Uber or Lyft. City bus and boat tour is 5mts away by walk. On the first day we noticed room not that clean with dust on the table. However the next day housekeeping did a good job. Overall fine with our stay.
The interContinental Hotel was great and priced right. Everyone there was extremely helpful and accommodating. As we pulled up there was an attendant who took our bags immediately so we could leave for our tour of Little Havana. We had an ocean-view room which looked onto the bay and surrounding Miami area. The king-bed was super comfortable. One of the areas that could be improved is the pool. We would definitely rebook here.
My sister were staying at the Intercontinental Hotel in Miami before our cruise. We decided to go to the Bayside Marketplace, but before we could get there we had an incident on the escalator we were both badly hurt. We were seen by the EMT's and told we did not need to go to the hospital, they took us back to the hotel and that is were the employees took over. When they saw how badly we bruised and cut we were they immediately came over to us. Jasmine from the Mini Bar and two of the young ladies from the floor Sana Reyes and Malolie Pierre or Pienne (not sure which is the correct spelling). They were phenomenal they took over our care, help us with bandages and ointments helped us clean ourselves up, Jasmine even went out to CVS and bought the things that we need to help us. They stayed with us until they felt we were capable of handling things on our own. We are 73 and 78 years old. These young ladies represent the Intercontinental Hotel with a lot of dedication and caring for the guest. We can'nt give them enough praise and thankfulness they deserve. Because of their commitment to the Hotel I would gladly recommend this hotel to anyone wanted to stay in Miami. Thank you ladies. God Bless you.…
OMG! The service once I arrived to the hotel was amazing. From the bell 🔔 service, to the accommodating front desk, to the guests. If I could give more than 5 stars I would. Victor, at the bar at Toro Toro made our anniversary weekend more than spectacular, we didn’t want to leave the hotel! The food at Toro Toro, to die for! The Spa, I have no words. AMAZING. The gym… everything you need. The pool, RELAXING! Get off Collins and Ocean Ave and experience luxury in downtown Miami. You won’t be disappointed! BOOK NOW!
We stayed here for a brief stop between trips. The hotel is in a great location on the water and near Bayside. The kids loved the pool and restaurant. It's just a short drive to Miami Beach. Everyone was so nice. An all-around great stay.
Front office director Mr. Pier Raccuglia, Hotel InterContinental Miami Hotels Your service was exceptional Top notch facility, staff, service, and value. There was absolutely no issue that was not addressed timely and with satisfactory results. I was particularly impressed with the hotel management and your staff; thank you for ensuring my room went as smoothly as it did—excellent service by your staff across the board. Quiet sleep. Great bar and cocktails.”
I came to Intercontinental hotel for a work trip. The pool was great! The room was clean. The customer service was great! Overall I can't complain. I do recommend Toro toro restaurant located at the hotel. The empanadas are highly recommended. Best empanadas I ever had and I'm Latina. What made my experience amazing was Victor at the bar. He made really good recommendations on drinks, food and even places to check out in Miami for site seeing. I will definitely be coming back for vacation. Also dog friendly!
The hotel is very accessible and close to many great restaurants at walking distance and close to major highways to get around Miami, the hotel is by the water and has a great view. the bar in the lobby has great food and drinks. I was helped by victor and he provided great service from beginning to end. Will visit again soon!
I have been here frequently for business and leisure . Really nice location, facilities and rooms! But I want to compliment specially guest relations supervisor- Neiky Garcia. She has been outstanding every time I come. Always available since reservation process, during my stays, prompt reply my requests for services and always kind and assertive. She has made past stays much more effortless and pleasant taking care of all details. If you come to Miami - be @ Intercontinental Miami.
Extremely good quality of sleep. Ginormous comfy bed with clean, soft sheets and excellent pillows. No noise, black out blinds, and a good shower. The piece de resistance was the epic view of the waterfront - just amazing. Furthermore, the hotel staff were very helpful and friendly, and the breakfast was very good. Top quality hotel, would definitely stay again.