Which popular attractions are close to Holiday Inn Port of Miami-Downtown, an IHG Hotel?

Nearby attractions include Bayside Marketplace (0.2 km), American Airlines Arena (0.4 km), and Bayfront Park (0.5 km). See all nearby attractions.

What are some of the property amenities at Holiday Inn Port of Miami-Downtown, an IHG Hotel?

Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge. See all property amenities.

What food & drink options are available at Holiday Inn Port of Miami-Downtown, an IHG Hotel?

Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Learn more.

Is parking available at Holiday Inn Port of Miami-Downtown, an IHG Hotel?

Yes, paid private parking on-site and secured parking are available to guests. Learn more.

What are some restaurants close to Holiday Inn Port of Miami-Downtown, an IHG Hotel?

Conveniently located restaurants include Pollos & Jarras, CVI.CHE 105, and El Sitio Coffee Bar. See all nearby restaurants.

Are there opportunities to exercise at Holiday Inn Port of Miami-Downtown, an IHG Hotel?

Yes, guests have access to a pool and a fitness centre during their stay. Learn more.

Is Holiday Inn Port of Miami-Downtown, an IHG Hotel located near the city centre?

Yes, it is 0.4 km away from the centre of Miami. See all nearby attractions.

Are any cleaning services offered at Holiday Inn Port of Miami-Downtown, an IHG Hotel?

Yes, dry cleaning and laundry service are offered to guests. See all property amenities.

Does Holiday Inn Port of Miami-Downtown, an IHG Hotel offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. See all property amenities.

Which languages are spoken by the staff at Holiday Inn Port of Miami-Downtown, an IHG Hotel?

The staff speaks multiple languages, including English and Spanish. See all property amenities.

Are there any historical sites close to Holiday Inn Port of Miami-Downtown, an IHG Hotel?

Many travellers enjoy visiting Freedom Tower at Miami Dade College (0.3 km), Barnacle State Historic Site (7.9 km), and The Fillmore Miami Beach at the Jackie Gleason Theater (5.9 km). See all nearby attractions.

HOLIDAY INN PORT OF MIAMI-DOWNTOWN, AN IHG HOTEL - Hotel Reviews, Photos, Rate Comparison

William Ngo wrote a review 6 May

Sarasota, Florida51 contributions21 helpful votes

Customer Service Needs Work

I booked two nights, Wednesday night and Thursday night, at this hotel because I was working in Miami this week. It was the first time I've ever had to book a hotel room in Miami and I am not very familiar with the geography of the city, so I didn't know the best area to book a hotel in. This is a prime party area and is very busy, so it's not great for driving around. I passed the valet parking lot for guests and it took me at least 10 minutes to drive around the block to get back to it. For a hotel this size, they clearly need more staff. I called to ask if I could park in the guest parking lot before checking in and it took at least 10 minutes for someone to answer the phone. He told me I could park first (but did not mention I would be charged a parking fee). The room was on the 8th floor and was nice for the most part. When I took a shower, I wondered why there was no hot water, why it was taking so long to get hot water. It turns out it was mislabeled. Even though the left side was labeled H and red and right side was labeled C and blue, I had to turn the handle to the right side to get hot water. I need it to be completely dark when I sleep, but the curtains unfortunately have a gap that lets light through. When we were packing up to check out this morning, housekeeping knocked on our door three times even though we kept telling them we didn't need housekeeping. When we checked out, the young woman behind the counter was wearing a hoodie instead of a uniform. She also could have been more friendly and courteous. She could learn to say things like, "Thank you" or "I hope you enjoyed your stay". I won't be staying at this hotel again.…

Date of stay: May 2022

Location

Service

Sleep Quality

Trip type: Travelled

Helpful

Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel

Responded 1 week ago

First and foremost THANK YOU for having stayed with us during your recent visit to Miami. We sincerely regret the experiences you have shared and truly appreciate your feedback as it will be used to further improve our service delivery. Please contact me directly at raul.pino@aimhosp.com to further discuss your experience and hopefully we can welcome you back next time you visit this area so you can experience the quality product and service you have come to expect from Holiday Inn. In the interim, safe travels.

pe4all4 wrote a review Jan 2022

Long Island, NY116 contributions122 helpful votes

Hotel's Favourite

Great being back…

Had a great 1 night pre-cruise stay. We have stayed here a number of times. Got to hotel at 12:15?pm. Quick check- in. Great room- 711- corner suite overlooking bayside marketplace. A/c worked well. Room was clean. Plenty of towels. Small kitchenette with fridge, microwave, coffee maker. Couch a bit worn. Can hear doors slamming and voices from inconsiderate neighbors. Had a great hamburger at marinas (hotel) restaurant. Coffee station set up in lobby Sunday am. Checkout took a few seconds. Really can’t complain about anything. Look forward to staying here again.

Date of stay: January 2022Trip type: Travelled

2 Helpful votes

Helpful

Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel

Responded 25 Jan 2022

Thanks for the excellent review, pe4all4! We appreciate your continuous patronage. We're delighted your time at Holiday Inn Port Of Miami-Downtown was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our clean accommodations and many amenities as well as our efficient service. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day!

AlvaroNYC wrote a review 5 May

New York City, New York747 contributions138 helpful votes

My Birthday 2022

The Hotel location is great just infant of the Bayside Market, the check in experience was normal, not greetings no eye contact, no courtesy, just charge a security deposit and that's it. Room 603 with two small beds, the room smell humid and like a funny unusual smell. The windows are not sound proof and you can listen everything happens on Biscayne Boulevard. I am a IHG Platinum Member and no acknowledgement or courtesy on this matter. water battle for $5.00 dollars, in general for one day it was perfect place even though is pricy.

Date of stay: May 2022

Value

Cleanliness

Service

Helpful

Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel

Responded 2 weeks ago

We appreciate your feedback, Alvaro. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.

Diego Antonio S wrote a review 2 May

3 contributions2 helpful votes

Unsafe hotel

I stay four nights in this hotel was a mix of good and bad experiences. Good things the location is great to going to everywhere, the staff is friendly, I working in the same brand in Mexico City and I know how the service is my bad experience was cause when housekeeping cleaned our room the second night we lost a few of our values weren’t a important things but imagine if we put money or credit cards outside to the safe box terrible. We report the situation with Leon he put the notes in opera system maybe in a trace but none contact us for check if was possible recover one of our values, we report that with the housekeeper supervisor too she was friendly and give us some toothpaste, and at the end at check out the agent told me if I contact Mayra the rooms manager Maybe she can help me .we lost one toothpaste one blue sweater of man, my mom’s make up. so if you don’t mind in lost your values going to that hotel also the carpet is very old and if you have alergies is no good option…

Date of stay: April 2022Trip type: Travelled

Helpful

Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel

Responded 1 week ago

Dear Guest, We are very pleased to read that you enjoyed our location and the friendliness of our staff. After a thorough search we were not able to find any of the items you reported missing. Kindly contact us at Nicole.carmenate@aimhosp.com for further assistance in recovering your trust and loyalty in the Holiday Inn Port of Miami. In the interim, safe travels and we look forward to hosting you again soon.

txschic72 wrote a review Apr 2022

Texas123 contributions54 helpful votes

Nice staff but…

One night stay before a cruise. The staff were very friendly. We were upgraded to a suite because of our IHG membership. This hotel is very dated. Even smelled of “old”. Then they compensated by putting plug ins in the room that had a pretty powerful smell. We had a port view which was fun to watch the ships come & go. It was quiet in the room even though we were street side. Breakfast was good but there was a bit of a language barrier with our waitress. She didn’t understand our request for iced tea. Overall we will likely stay here again for our next cruise but it is in desperate need of some upgrading.

Date of stay: April 2022Trip type: Travelled

Room Tip: The only parking close by is valet.

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Helpful

Response from Happiness13892343536, General Manager at Holiday Inn Port of Miami-Downtown, an IHG Hotel

Responded 3 weeks ago

We appreciate the feedback. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

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Holiday Inn Port of Miami-Downtown, an IHG Hotel

Holiday Inn Port of Miami-Downtown, an IHG Hotel

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