really wanted to like this hotel. It promotes itself to be a modern minimalist boutique hotel. $275 for 1 night. When you pay $275 you expect better quality. This place was closer to a roadside motel than modern downtown hotel. Cons: No lamps in the room Wifi super slow (like dial up) or non-existent. TV sporadic reception. Mostly fuzz. AC (window based) didn't work. No freon. And filthy. Room was 80-82 degrees, while the A/C was set to 64 for 5 hours. Drain in shower not properly sealed. Towel holder may have fallen off of wall. Initial room didn't have city view. Couldn't enjoy city view once sun came up since the AC didn't work. Front desk staff lacks sympathy, empathy or desire to fix problems. Front desk staff will blame you for short comings of facility - mostly because they offer no refunds. But it's not like they have to offer a full refund. She could have offered She could have offered to extend check out by 2 hours. Or offer $30 or $50 for my trouble. Or a $10 Starbuck's gift card. I used their facility. I wouldn't want a full refund. But sheesh! Act like you care that things didn't go well. Or just give me a $5 breakfast sandwich or something. The whole avoiding a refund doesn't have to be so drastic that no consideration is shown for the inconvenience. Room service provided by another party was closed at 0900 on 12/31/2021. So no breakfast. The A/C tech showed up at 0906 AM. Didn't know how to fix the A/C. He cleaned the filter. The unit itself still dirty. And increased the fan speed. That isn't how these things work. Increasing the fan speed doesn't make the air any colder. Another call to front desk. This time I'm asking why she's so resistant. I'm asking about the background of the hotel. Like does she or her parents own it? Is that why she's so non-chalant? At 0930 - She agrees to exchange the A/C unit. 0956 new unit works great. Check out is at 1100. But I needed that 1 hour of actually cold air. Pros: Location Eclectic decor City view The only decent customer service was an attempt to find me someplace to eat once it was discovered that the second party room service didn't start until noon. And after I badgered her, she had the A/C changed out. No readings on this one. But works a heck of a lot better than the last. ------------------------------------- Narrative: I arrived in the middle of the night after a very long day of international travel. I made a reservation for a room with view. The first room they put me in, Room 305, had a view of the side of the building of Miami-Dade College. After a very frustrating travel schedule, I really wanted a room with a view to unwind. I reluctantly asked to be moved. Room 517 - Great view. However, the Wi-fi either wouldn't connect or moved so slowly when connected that I thought I was using dial up. I ended up paying extra to hotspot my phone rather than even attempt to use their Wifi. The air conditioner didn't work. It was basically a glorified fan. The air was cool, but not cold. At 0830 when I asked for the AC to be serviced, I was told that check-out was in 2 hours. Meanwhile, the sun is blaring into the single pane windows. I had to close the curtains to abate the heat. Finally got the A/C unit exchanged at 0956. The room was 82 degrees prior. The girl at the front desk will find any way to spin any of your complaints or concerns to make it seem as if you're the problem. Her voice and cadence is also weird. It's like she's using an attempt to perky as a weapon. She has no interest in actually assisting you. Probably because they have an absolute "no refund" policy. The customer service could use some help. I thought the rooms were cute and eclectic. They are very minimalist. You can tell that they've tried to upgrade, but it seems unfinished.…
I just visit for 1 day. Spend 156 usd for a very small room and nothing else. The bathroom is super small . But if you just stay for 1 night then no further comment on this. I know miami is expensive but i got the better room with cheaper rate at san francisco.
Terrible location!!! Easy access to the cruise ports but not worth ANY money spent here. Historical building with minimal updates. The room was small than our Stateroom on ship. Minimal amenities, no free parking. The hotel location offers, homeless, druggies, gangs, and hookers. The easy location to the Port does not make up for the price of the hotel!!! Do not stay here... does not feel safe!
Cute place if you’re only staying one night. Rooms are tiny but clean. Shower was smallest I’ve seen & I had no hot water. I saw other complaints about the ac. Mine worked fine. Super close to the cruise ports & the bayside mall. I’d never want to spend more then one night here, but if you just need a place to sleep, it’s ok.
Hotel is the best for the price and a short stay. Good place to leave your things and walking distance to bayside, downtown and museums. Ideal if you are looking to stay near cruise ports. Room is small, cleanliness is regular and small refrigerator. Few outlets to charge your electronics close to your bed They have a good place for breakfast, lunch or snacks.
This hotel is within walking distance to Bayside Marketplace which was a huge plus for us. The parking is 10.00 a night. not bad. The room was very clean. Bed was full size (we knew that). The bathroom small and the shower tiny. It was good enough for one night.
Room size was about 9' x 12'. bathroom was 2' x 7'. the room was very clean, but there was a chemical smell from cleaning. Refrigerator and microwave in room. Princess style phone. Window air conditioner. No onsite food, but I did find a great coffee shop two door down.