I’d give it zero stars if possible. There is really not a shuttle from the airport unless you don’t mind waiting more an an hour. Teenagers are running the hotel with no manager available. They offered to give me his email address.
I'll start by saying I am a local, so I know about bad service in Miami. I read the reviews and was skeptical about renting at this place so I visited and asked to see the rooms. Upon entering the hotel I was pleasantly surprised at the cleanliness in the lobby. Hand sanitizer station by elevator as well as lysol wipes. Decor is nice and lively. Yeslin at the front desk was very nice and helpful, she quickly requested someone to show me a room. Tatiana came and took me to see the room. Elevators were clean, hallway was clean and room was great. She then took me to the 10th floor and I was sold. There is a restaurant there with a magnificent view of Miami International Airport and a view of Blue Lagoon on the other side. There is plenty of seating area, a large TV, pool table and a computer with desk as a work station. There is also a small fitness center which is nicely equipped with treadmills, rowing machine, dead weights and elliptical machine. There is a laundry in the first floor too. The pool is a nice size with lounge chairs and plenty of tables and chairs. There is a BBQ area with two gas grills and nice patio furniture with a fire pit all over looking the Blue Lagoon. Plenty of parking directly infront of the hotel too. The hotel is located in a good area of town and has a chipotle, a starbucks and a Panda Express next door. The hotel offers free breakfast which has a nice variety of things waffles, pancakes, eggs, yogurt, cereals, juice, coffee, bagels, muffins etc.. Within walking distance (about 4 blocks away) is a strip mall with a Publix supermarket, Giardinos salad, a Mexican restaurant, a Burger King and a Cuban restaurant too. Hotel is also located within a 15 minute drive from Coral Gables which has many restaurants or you can easily get on the 836 (1 block away) and head East to Miami Beach or West to Doral which also has plenty of restaurants. Also in Doral are International Mall and Dolphin Mall. The rooms were clean, housekeeping was great and the beds and pillows were new and comfortable. A/C worked perfect for the Miami heat and the room has a big refrigerator, dishwasher, a microwave and silverware. It does not have a kitchen, but if you want a hot plate you can request it (not sure if there is an extra charge for that). There is no stove or oven. I have nothing negative to say about this place and I highly recommend it to anyone looking for an affordable hotel that doesn't put a dent on your wallet.…
The location the hotel was great. Front desk is very unorganized. They have a shuttle service but you can not get through to hotel to get the shuttle to come pick you up. I had to get Milton and Lee personal cell numbers to get a shuttle daily or you will be left to wait hours!!! Gladys Esquenazi never answers the telephone.
Newly opened hotel but honestly whoever designed the floor plan should just do another job. Who puts a gym and game room on the 10th floor with rooms under it?????? Keep off 9th floor if you want to have a quiet sleep. I was “lucky” to receive a room right under the gym. Loved it when everything was shaking as someone dropped the wights above. Oh yeah and the sound insulation is amazing. Loved hearing my neighbors consuming their marriage every night in every detail. Also half of the power outlets incl. lamps etc didn’t work (in a new hotel??) Also how is it possible that the booked room category is not available when checking in? Can’t believe I had to pay for this experience.
Ok, we got here after 5pm and had checked in online. The front desk seemed disinterested when we walked up, they completed the check in. We then asked if there is water for our Diamond benefits and they reluctantly said yeah and mentioned a snack. They never mentioned what time or where breakfast was. We got up to our room and it looked new and clean. When we tried to look out the window at our Lagoon view, we couldn’t get the window shade up. Upon trying to adjust the a/c the windowsill just flipped off from the window when you put your hand on it. Underneath that there are ants crawling. We then went to kitchenette area to get ice bucket and there were remnants of pop tart wrapper behind coffee maker. We were so exhausted so went to take a shower and they have these big bottles of shampoo and condition affixed to the wall inside the shower. Well, after getting in and soaked I try to get a couple pumps out of shampoo but nothing. I tried a good 12-15 pumps but still nothing, same for conditioner bottle. The beds were clean and comfortable. We luckily didn’t have our entire family with us as the “curtain” to separate the beds from the sleeper sofa was missing. Next morning we were ready for breakfast but since we didn’t know it was we went to front desk. As we must have had a confused look on our faces the two younger staff blurred out “it’s on the 10th floor” and mind you there was no mention on the hotel app or at check in. We turned around and went back in elevator to go up to 10th floor. We got up there and there was somewhat of a buffet. A staff member offered to get batter as I was standing there waiting for some to slowly come out of waffle container. She came back promptly and then said she would help and pour it in, I thanked her. I then was helping my family to get their food and they were completely out of milk as well as many items. When it was time to get myself and husband drinks the juice machine wasn’t working so I asked the same staff member about how to use it. She then said breakfast was over at 9am. We got up to breakfast area at a few minutes after 9am but no one, not even the front desk staff that told us to go to 10th floor mentioned the times. So at this point we ate what we could and then cleaned up and left. We decided to find out where the pool was as it didn’t show it on hotel app floor plan. We go back to the front desk and ask where the pool is located. They pointed to down a hall then outside next to hotel. We go out there to take a look since our daughter was interested in swimming. Well, there’s paper signs on the gate and a red sign on pool rules saying “pool is temporarily closed”. We go back inside and to the front desk to tell them it’s closed, they look puzzled and say they had no idea. Problem though is those signs are faded and must have been there a few days. Needless to say we did not have anywhere near the experience expected by a Hilton family brand. We tried this property because it looked nice and new…next time we will stick with the Hilton down the road.…
I had a very pleasant stay at this hotel. Room was spacious, modern and clean. The lagoon view is beautiful. Gianna at the front desk was very friendly and knowledgeable, she made me feel right at home. Alejandro in the restaurant was very friendly too. I notice how all staff works hard to leave an impression. I will definitely be back.
Despite unfavourable early reviews, we booked our first night after flying in here as it's new, close to the airport and has an airport shuttle. Also we wanted to check out the brand. We liked the room. They've managed to include a kitchenette into the space of a US hotel room. Our room had a view of the airport so good for plane spotters with binoculars or telephoto lens. Breakfast is included and is on the top floor (10) with views north and south over the lagoon. Lots of options - buffet style. The reception area is open plan so it was difficult to understand the receptionist, who had a strong Spanish accent. Both our shuttle drivers were friendly and helpful. The lady at breakfast was also helpful. We would stay here again.
This was the first night of 7 - we booked all Hilton for remainder. Room was musky and smelled of mold - if it was cheap, one can say that I booked a cheap motel. The bathroom needed some TLC. Beds were comfortable. Area is a little noisy but expected being close to airport. Hotel was clean - clean lobby , room was probably also clean - we just couldn’t get over the stench.
Absolutely awful service. The reception employee wouldn’t even look at me upon check in. Charged me twice. When I informed her my reservation was paid in full she scoffed. It was midnight and I had a next morning flight so I took my keys and requested some water. She simply replied “NO” I said, ok I’d like to purchase some water to which she replied “we’re sold out”. Seriously? What type of hotel doesn’t offer any drinking water? The hotel looks newer BUT it’s not well cared for. Towels were scratchy and discolored. DO NOT USE THEIR KITCHENETTE UTENSILS. They’re not sanitized. If you need an airport stay do yourself a favor and pick one of the many properties in the area for same or lower price and better service for sure. This hotel is a joke.
Please be aware of this hotel do not stay here the customer service is terrible the computers always seem to be down. Didn’t have any problems with the staff or the room luckily. I arrive at home and check my bank statement and see that there are two transactions for a substantial amount of money. Trying to get in contact with them getting nowhere. I only use my card wants to buy two water bottles and that was it. Well will be calling Bank of America to report fraud guys please stay anywhere else but here.