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JW Marriott Miami

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Traveller (370)
Room & Suite (163)
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Overview
  • Excellent43%
  • Very good35%
  • Average12%
  • Poor5%
  • Terrible5%
Travellers talk about
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (976)
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All reviewsthe concierge loungebusiness hotelbrickell avenuethe financial districtsouth beachbathroom mirrorcorner roomrestaurants within walking distancevery nice hotelvalet parkingbusiness tripluxury hotelrooms are largepool area ispre cruisegymdowntown
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21 - 25 of 732 reviews
Reviewed 19 January 2018

Travelers be warned. This property is so far from normal JW Marriott standards local management should be terminated. There is zero quality control and the staff has no idea what customer service is. As a matter of fact the front desk staff are the worst...More

2  Thank Robert B
Response from johnzuniga, Front Office Manager at JW Marriott MiamiResponded 21 January 2018

Dear Robert B, Thank you for taking the time to provide us with your feedback. We would like to make amends and personally apologize for the service flaws you experienced. Please feel free to contact us directly and accept our sincerest apologies for falling short...More

Reviewed 18 January 2018

Stayed her for two nights 20-22nd December 2017. The room was well appointed, clean and quiet. The reception staff were very helpful, the restaurant staff were very efficient. This hotel has a supermarket next door and four cafes 150-200 meters away. There us little else...More

Thank Tom C
Reviewed 15 January 2018

We’re loyal Marriott Elite members (varying between Gold and Platinum for the last decade) and have seen some great Marriott hotels and some not so great ones. Our reviews and ratings are based on our actual experiences, not other reviews. This is my second stay...More

2  Thank utfiero
Response from JWMIA, Executive Assistant at JW Marriott MiamiResponded 17 January 2018

Dear Utfiero, We thank you for your positive comments along with your feedback which we will share with all of our team. We look forward to hosting you during your next visit in Miami. Please do not hesitate to reach out to me directly if...More

Reviewed 15 January 2018

Bad hotel for business. Inefficient check in and pointless service. I waited 4 hours for a room away from elevators (no problem...that was my choice), only to be assigned an "upgrade" at the EXACT same spot. Jorge on Sunday Jan 14 was condescending and would...More

Thank DRM1221
Response from JWMIA, Executive Assistant at JW Marriott MiamiResponded 16 January 2018

Dear DRM1221, Thank you for taking the time to provide us with your feedback. We would like the opportunity to discuss your experience in detail. Please feel free to contact me using the information provided below. Thank you once again especially for choosing the JW...More

Reviewed 12 January 2018

This is probably the worst marriott we have stayed in (and we the highest Marriott rewards membership- so have stayed in quite a few). First, most of the lobbying and management staff don't care about the customers at all. Most of them treat people like...More

Thank Negroycanche
Response from johnzuniga, Front Office Manager at JW Marriott MiamiResponded 15 January 2018

Good evening "Negroycanche", First and foremost please accept my sincerest apologies on behalf of the staff of the JW Marriott Miami. I would like to discuss your experience in detail and hope to make amends . Please contact me via email at john.zuniga@mdmusa.com. Thank you...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$ 213 - US$ 537 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Miami
#14 Romantic Hotel in Miami
#16 Family Hotel in Miami
#21 Business Hotel in Miami
#21 Luxury Hotel in Miami
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 213 - US$ 537 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Miami
#14 Romantic Hotel in Miami
#16 Family Hotel in Miami
#21 Business Hotel in Miami
#21 Luxury Hotel in Miami
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (370)
Room & Suite (163)
Dining (41)
Pool & Beach (27)
Business Centre & Event Rooms (13)
Amenities (12)
Family and Play Areas (1)
Questions & Answers
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Christmas_man64
1 June 2017|
AnswerShow all 4 answers
Response from eddie s | Reviewed this property |
I did not call the hotel in advance but they were all quite helpful in person.
0
Votes
Christmas_man64
1 June 2017|
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Response from nadere051161 | Reviewed this property |
No response no call no email nothing!
1
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Room Tips
"High floor (17) room with city view was quiet with little noticeable city noise. Single cup coffee maker..."
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"just dont......"
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"go for a high floor, especially if you're not used to city sounds."
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"Choose a different hotel"
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