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Travelers be warned. This property is so far from normal JW Marriott standards local management should be terminated.
There is zero quality control and the staff has no idea what customer service is. As a matter of fact the front desk staff are the worst...More
2 Thank Robert B
Response from johnzuniga, Front Office Manager at JW Marriott MiamiResponded 21 January 2018
Dear Robert B,
Thank you for taking the time to provide us with your feedback. We would like to make amends and personally apologize for the service flaws you experienced. Please feel free to contact us directly and accept our sincerest apologies for falling short...More
Stayed her for two nights 20-22nd December 2017. The room was well appointed, clean and quiet. The reception staff were very helpful, the restaurant staff were very efficient. This hotel has a supermarket next door and four cafes 150-200 meters away. There us little else...More
We’re loyal Marriott Elite members (varying between Gold and Platinum for the last decade) and have seen some great Marriott hotels and some not so great ones. Our reviews and ratings are based on our actual experiences, not other reviews. This is my second stay...More
2 Thank utfiero
Response from JWMIA, Executive Assistant at JW Marriott MiamiResponded 17 January 2018
We thank you for your positive comments along with your feedback which we will share with all of our team.
We look forward to hosting you during your next visit in Miami.
Please do not hesitate to reach out to me directly if...More
Bad hotel for business. Inefficient check in and pointless service.
I waited 4 hours for a room away from elevators (no problem...that was my choice), only to be assigned an "upgrade" at the EXACT same spot.
Jorge on Sunday Jan 14 was condescending and would...More
Response from JWMIA, Executive Assistant at JW Marriott MiamiResponded 16 January 2018
Thank you for taking the time to provide us with your feedback. We would like the opportunity to discuss your experience in detail. Please feel free to contact me using the information provided below.
Thank you once again especially for choosing the JW...More
This is probably the worst marriott we have stayed in (and we the highest Marriott rewards membership- so have stayed in quite a few). First, most of the lobbying and management staff don't care about the customers at all. Most of them treat people like...More
Response from johnzuniga, Front Office Manager at JW Marriott MiamiResponded 15 January 2018
Good evening "Negroycanche",
First and foremost please accept my sincerest apologies on behalf of the staff of the JW Marriott Miami. I would like to discuss your experience in detail and hope to make amends . Please contact me via email at email@example.com.