We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Miami

956 reviews
#56 of 128 Hotels in Miami
Save
Traveller (367)
Room & Suite (142)
Dining (41)
Overview
  • Excellent43%
  • Very good35%
  • Average12%
  • Poor5%
  • Terrible5%
Travellers talk about
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from JW Marriott Miami
Special Offer: Book Now & Earn More
Hotel packages
Hotel deals
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Reviews (956)Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Filter reviews
713 results
Traveller rating
286
243
94
44
46
Traveller type
Time of year
LanguageEnglish
More languages
286
243
94
44
46
Show reviews that mention
All reviewsthe concierge loungebusiness hotelbrickell avenuebusiness districtsouth beachbathroom mirrorroom servicecorner roomvalet parkingvery nice hotelbusiness tripluxury hotelrooms are largepre cruisegymdowntowndesk
FilterEnglish
Updating list...
1 - 5 of 713 reviews
Reviewed 3 days ago

This reservation was made by a corporate travel agency, because of my status I was place on the top floor -- the room as quite large and outfitted with a great work area, bed and a luxury bathroom. The fixtures and finish was first rate....More

Thank Bruce C
Reviewed 4 days ago

Travelers be warned. This property is so far from normal JW Marriott standards local management should be terminated. There is zero quality control and the staff has no idea what customer service is. As a matter of fact the front desk staff are the worst...More

1  Thank Robert B
Response from johnzuniga, Front Office Manager at JW Marriott MiamiResponded 2 days ago

Dear Robert B, Thank you for taking the time to provide us with your feedback. We would like to make amends and personally apologize for the service flaws you experienced. Please feel free to contact us directly and accept our sincerest apologies for falling short...More

Reviewed 5 days ago

Stayed her for two nights 20-22nd December 2017. The room was well appointed, clean and quiet. The reception staff were very helpful, the restaurant staff were very efficient. This hotel has a supermarket next door and four cafes 150-200 meters away. There us little else...More

Thank Tom C
Reviewed 1 week ago

We’re loyal Marriott Elite members (varying between Gold and Platinum for the last decade) and have seen some great Marriott hotels and some not so great ones. Our reviews and ratings are based on our actual experiences, not other reviews. This is my second stay...More

1  Thank utfiero
Response from JWMIA, Executive Assistant at JW Marriott MiamiResponded 6 days ago

Dear Utfiero, We thank you for your positive comments along with your feedback which we will share with all of our team. We look forward to hosting you during your next visit in Miami. Please do not hesitate to reach out to me directly if...More

Reviewed 1 week ago

Bad hotel for business. Inefficient check in and pointless service. I waited 4 hours for a room away from elevators (no problem...that was my choice), only to be assigned an "upgrade" at the EXACT same spot. Jorge on Sunday Jan 14 was condescending and would...More

Thank DRM1221
Response from JWMIA, Executive Assistant at JW Marriott MiamiResponded 1 week ago

Dear DRM1221, Thank you for taking the time to provide us with your feedback. We would like the opportunity to discuss your experience in detail. Please feel free to contact me using the information provided below. Thank you once again especially for choosing the JW...More

View more reviews
PreviousNext
123456143
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$ 232 - US$ 658 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Romantic Hotel in Miami
#14 Spa Hotel in Miami
#16 Family Hotel in Miami
#21 Business Hotel in Miami
#24 Luxury Hotel in Miami
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 232 - US$ 658 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Romantic Hotel in Miami
#14 Spa Hotel in Miami
#16 Family Hotel in Miami
#21 Business Hotel in Miami
#24 Luxury Hotel in Miami
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (367)
Room & Suite (142)
Dining (41)
Pool & Beach (31)
Hotel & Grounds (283)
Bathroom (23)
Business Centre & Event Rooms (14)
Family and Play Areas (1)
Questions & Answers
Ask a question
Christmas_man64
1 June 2017|
AnswerShow all 4 answers
Response from eddie s | Reviewed this property |
I did not call the hotel in advance but they were all quite helpful in person.
0
Votes
Christmas_man64
1 June 2017|
AnswerShow all 7 answers
Response from nadere051161 | Reviewed this property |
No response no call no email nothing!
1
Vote
Room Tips
"We were on the 7th floor which we found very quiet."
Read review
"for a quiet room, avoid rooms on Brickell"
Read review
"Ask for a balcony - very few rooms have it."
Read review
"There are a few rooms on the same level as the pool and you get a patio and chairs"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite