Clean property and very professional and knowledgeable staff. I've stayed here for the last two months and the addition of new General Manager, Jelena has been amazing. Their housekeeping staff is also very efficient and extremely friendly.
This was a work related Trip.. I chosed the extended stay America for the convenience and location. Hotel was paid in advance by company for 7 days 7/5/22__7/13/22. Upon arrival at hotel on my bicycle for convenience reasons.. Was refused service. Police was called. No manager on site. Couldn't verify payment. Computers were not working (I was told my credit card had no balance) Metro dade police told clerk to give me a room key.and resolved problem later when computer and manager was available. After 2 hours with help from officer and a manager from a hotel from mid Miami Beach (Hampton inn on 4000 Collins Ave) His name Mr Robert Perez. whom was very knowledgeable on hotel areas.. He called a manager from another location to intervene on my behalf. And finally I was given a key.
The room smelled funny. I had to get air freshener from a nearby drugstore. There was water under the tub. I could feel it under my feet as I showered. The bedside lights didn’t work. And there was a roach by my toothbrush in the morning. They say the hotel as been renovated but they did a terrible job
Front Desk clerk (Kiya) was very friendly, and helpful, eased my worries of staying at this particular location answered all my questions and concerns with ease.. Definitely HAPPYwith my choice of hotel stay..CUSTOMER SERVES RATES ⭐️⭐️⭐️⭐️⭐️
First, when we arrived we weren't asked for an ID. That was the first sign of trouble. Then when we got in the room we were greeted by dirty floors, dirty furniture and mouse poop. This was let alone from the peeling cabinets, broken mirror, rust in the shower and horrible musty smell in the air. At one point our key stopped working and we had to go get a new one. Yet again, we weren't prompted for an ID. All I needed was the room number. That made us keep anything of value in our car. I felt uneasy staying here and would never risk it again.
In my opinion, it is not a hotel ! musty smell, dark and dirty! shower doesn't work right! Go away from the Extended Stay group hotel! The breakfast is a joke! The photos on online sites is fake, old. And not represent the present hotel ! Others guest made me afraid!!
The hotel was in the middle of nowhere. No shuttle service. The customer service staff were good. The breakfast was poor. The rooms needed more lights. No elevators so take room on ground floor if with luggage. The place does not feel secured.
This hotel should be condemned. It looks nice from the outside but the rooms are barely better than sleeping at the airport. A group of us were here to stay overnight before catching a flight out first thing in the morning and thought it’s location close to the airport would work. Boy were we wrong, if we could find another hotel on late notice we would. To top it off they had the nerve to charge $250/night. If I could give it 0 stars I would. Needs a gut renovation or a wrecking ball. Do not stay here!
The hotel needs renovation in bathroom, carpets, doors, etc. It is in a perfect location. It does not have hair dryer. Stains everywhere. Check in was very friendly. It seems that people steals things, and they treat everyone the same.
Worst place ever stayed not recommended to stay. People smoking marijuana. No security. Picture show when they started no actual. Change my room and the seconds aceptable but bathroom roof have leak and have fungus when upper room use the shower. Total deception for us.