Check in was easy and the staff arranged for us to check in 3 hours beforehand rather than leave our bags with reception. We even got an upgrade. Service was impeccable! Jewell looked after us each time we went for breakfast, being the epitome of American service that we hear is the hallmark of American hospitality. Drinks at the bar were more than generous and well priced; dispelling the myth all hotel bars mark up considerably. Great view and positioning of the pool! Perfect water temp! Great location within walking distance to Brickell shopping, the PeopleMover and the Metroline. It just confirmed to us it was a wise decision to change our hotel from Ft Lauderdale to Miami! Thank you for everything Mark & Keith
Jonathan at the front desk was incredibly graceful and attentive!! He went above and beyond to assist with all requests, and truly helped make our stay memorable. Great amenities, trendy room, quiet location for being in the city.
Okay Where do I Start, After a long morning of Miami Traffic, I decided to check into my hotel early, before getting my day started, The room wasn't ready which was expected I was quite early, Moving forward the front desk agent Maria Treated me so special from the moment I approached the front desk explaining to me that my room wasn't ready but she will store my luggage, I didn't need that offer because I am an Miami resident, however Unknowingly Maria didn't know it was my birthday, but boy when she found out! she went above and beyond, Maria Made sure i was offered a voucher to have breakfast, after breakfast I took a tour of the property to see the pool and city view, I left to go continue with my Morning, As promised I received a text message, that my room was ready also a phone call before check in time, That was great! When I arrived back to the property, I immediately was provided with a room key, Once I walked into my room! The biggest smile Overcame my face, It has always been a dream To have a decorated room and something as small as what Maria did for me was Beyond amazing, I Loved everything about the Birthday decoration, I ate the cheese plate and enjoyed the champagne, as I Got dress for my birthday dinner at Sexy fish, This stay was beyond amazing it was everything that I Hoped it will be. IHG Always does me well, and i love this new brand Hotel Indigo! Thank you for making my day Beyond special Maria, I was even able to thank her upon my departure Thursday morning, I felt such a genuine connection with Maria, I Hope to see Maria as a Manager on my next visit she deserves it, she is definitely an asset to this property. Thank you as well to the rest of the front desk team as-well.…
This hotel is far away from Miami Beach if you are going for a holiday break I would advise that find something closer to the beach but away from the noisy ocean drive. Positive stuff. 1’ hote is clean 2. Good room service 3. Basic amenities 4. Great view from top floor bar and lobby 5. Decent size swimming pool Negative. 1. Bar is very noisy on weekends although you won’t hear it if you are on a high floor. 2. Lots of escorts to see as evenings begins 3. Very distance from main Miami Beach area. It will cost you one way $40 to drive to main beach. Would I stay here again No!
I'm giving my experience a 5 star review because of Peter and his welcoming energy! He was fabulous and super helpful during our entire stay. The only negative experience would be the super thin walls. I could hear conversations (and other activities) from my neighbors on both sides of the wall. I stayed on the 15th floor. Hotel is in great location - walking distance to coffee, convenience stories and great restaurants in Brickell Village. Bed and pillows comfortable. My only suggestion would be to add a rack or shelf in the shower to hold soap, shampoo, etc. Quick and great valet service.
Stay is amazing so far. We were helped by Peter. Amazing service and so welcoming. Very lively and fun. Hotel is clean and smells good. Quick check in. The location is great as well. Near many places.
We visited Miami to celebrate our son’s birthday. Peter made us feel welcome and he went extra and beyond to helped us switch over to a different room with Atwell Suites so that we can have the living space and microwave for our 3 year-old. Excellent customer service and great personality- Peter has made our stay at this location so much better. Loved staying at this Atwell. We definitely will be back!
The staff were amazing and helpful! Peter especially had some great glasses and Walnise was a sweetheart who genuinely seem to care. The Valet staff were also amazing and were always quick to get the cars when needed.
Verliz was amazing from beginning to end! She made our check in process so smooth and she really set the tone for our trip. She made some very good recommendations and made sure we made the best of our trip! Thank you Verliz and Atwell. I’ll be sure to come back on my next visit and definitely recommend it to my friends and family.
Dorys was very helpful and answered all of our questions! Whenever we are back in Miami we will be staying here and hope she is still at the front desk! The hotel was very updated and fresh. We stayed in floor 23 and the views were spectacular